If I could rate as zero, I would. Absolute shambles of a letting agency. No interest in tenant's needs, they consistently ignore or play down your requests for work and take landlord... See more
Company replied
Location
Switch location20 Church Street, LE15 6AA Oakham, GB
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See what reviewers are saying
Highly recommended.Lovely friendly staff supper helpful with my enquiries will definitely use again in future thank you.
Company replied
Fantastic service as always, fast and efficient made the whole process a breeze. Highly recommend, great team
Company replied
What a fantastic job from start to finish. Angus went the extra mile.
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Oakham
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20 Church Street, LE15 6AA, Oakham, United Kingdom
2.9
Average
6 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Avoid like the plague!
If I could rate as zero, I would.
Absolute shambles of a letting agency.
No interest in tenant's needs, they consistently ignore or play down your requests for work and take landlord's side in everything. They tell outright lies, so if you're ever unlucky enough to rent through them, back up every single conversation in writing.
Been waiting 4 months now for a return of banned fees they took. Nobody gets back to you. Ever!
Boiler's had a condemned sticker on for 3 years - they won't do anything about it and insist it's 'only advisory.
Promised to support us trying to find a new home after a no fault eviction - received no help or call backs when properties came up, when they promised they'd let us know.
8 years of being refused permission to decorate or recarpet, only for permission to be magically granted after we'd received the Section 21 eviction notice.
They closed the Oakham branch we were with and never even bothered to tell us! Found out Stamford have taken over our property management through sheer luck.
Avoid at all costs is my advice.
January 31, 2023
Unprompted review
Reply from Leaders - Oakham
Dear Becks Hoyles,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
They entered our property to show it…
They entered our property to show it without permission. Conned my 70 year old mother into the ‘cheap’ no deposit option…. Aggressive when dealing with customers.
August 1, 2022
Unprompted review
Reply from Leaders - Oakham
Dear Ben
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Worst estate agents I've ever had the…
Worst estate agents I've ever had the displeasure of dealing with. If you want to rent a property in Oakham or near DO NOT use these. I cannot fathom how this particular estate agents has any custom. They lie about fees and completely ignore emails and any kind of communication. I wish I could give any positive feedback, there was one lady in Stamford who seemed somewhat helpful.
September 1, 2022
Unprompted review
Reply from Leaders - Oakham
Dear Charlotte Howlett,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Fantastic service as always
Fantastic service as always, fast and efficient made the whole process a breeze. Highly recommend, great team
May 20, 2022
Unprompted review
Reply from Leaders - Oakham
Dear Rosie,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Highly recommended.Lovely friendly…
Highly recommended.Lovely friendly staff supper helpful with my enquiries will definitely use again in future thank you.
March 3, 2022
Unprompted review
Reply from Leaders - Oakham
Dear Mr Milner,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
What a fantastic job from start to…
What a fantastic job from start to finish. Angus went the extra mile.
February 23, 2022
Unprompted review
Reply from Leaders - Oakham
Dear Adam,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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