I rented a property in Luton from Leaders and the Hob was not working, the extractor fan above the Hob was broken, the washing machine was broken and the House was filled with Bed Bugs. We complained... See more
Company replied
Location
Switch location8 Wellington Street, LU1 2QH Luton, GB
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See what reviewers are saying
Whole process was made easy and the leaders team have been really helpful. I had Bilal dealing with my case and any issues or questions he tried to get them rectified right away. Would defo recommend... See more
Company replied
Can’t thank leaders enough for the help and support in finding my next home. Caitlin especially for doing everything she can to make the process as smooth as possible especially bilal he was very help... See more
Company replied
Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Luton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
8 Wellington Street, LU1 2QH, Luton, United Kingdom
4.8
Excellent
413 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was well-organised
The agent was well-organised, clear in communication, and ensured everything was explained properly. The handover was smooth, timely, and stress-free. I really appreciated the support .
May 21, 2026
Unprompted review
Whole process was made easy and the…
Whole process was made easy and the leaders team have been really helpful. I had Bilal dealing with my case and any issues or questions he tried to get them rectified right away. Would defo recommend
May 7, 2026
Unprompted review
Reply from Leaders - Luton
Dear Brave O
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I rented a property in Luton from…
I rented a property in Luton from Leaders and the Hob was not working, the extractor fan above the Hob was broken, the washing machine was broken and the House was filled with Bed Bugs. We complained and they took weeks to get back to us and we had to practically leave the property. Extremely bad experience with this Company. I understand that this could be situational, but I won't recommend this company to anyone.
November 15, 2025
Unprompted review
Reply from Leaders - Luton
Dear Robin Samuel
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
i was attended to professionally
i was attended to professionally and the Agent BILAL RAQEEB was very intentional about his job and made sure i was attended to swiftly
May 7, 2026
Unprompted review
Reply from Leaders - Luton
Dear Ngozi
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Bilal Raqeeb At leaders was very…
Bilal Raqeeb At leaders was very helpful and ensured a smooth transition.
April 29, 2026
Unprompted review
Reply from Leaders - Luton
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Can’t thank leaders enough for the help…
Can’t thank leaders enough for the help and support in finding my next home. Caitlin especially for doing everything she can to make the process as smooth as possible especially bilal he was very helpful during the whole moving process.
April 29, 2026
Unprompted review
Reply from Leaders - Luton
Dear Jr Grant
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Had a great experience with leaders in…
Had a great experience with leaders in finding my new home; the service and help provided by the team were exceptional. The person that helped up Malik Miah helped us a lot with his service
April 20, 2026
Unprompted review
Reply from Leaders - Luton
Dear Goutham
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great support and quick response
Huge thanks to Leaders for their amazing support throughout our home letting journey! This is our second time with them, and they always deliver with super-fast responses to all our questions.
April 16, 2026
Unprompted review
Bilal was very helpful
Bilal Raqeeb was very helpful throughout the process. He replied fast and had good insights.
I entrusted my property to Bilal to rent it out for me, and he found me good tenants; the process was smooth and easy for me as a landlord.
April 16, 2026
Unprompted review
Bilal was very proactive
Bilal was very proactive. He answered all questions i had with zest and the onboarding was smooth.He made it easy to share my queries about defects observed at the apartment while moving in and in general he was always available.
April 7, 2026
Unprompted review
Caitlin is a great asset to your…
Caitlin is a great asset to your company. 5 star customer service 😊🤞 will be using Caitlin moving forward with my flat moves and tenancy extensions etc. thank you so much!
March 27, 2026
Unprompted review
Reply from Leaders - Luton
Dear Emil Zaman
We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Renting room Leaders
I was dealing with Bilal Raqeeb from leaders to help rent out two rooms in my property. Bilal was very helpful and guided me through the process. Highly recommended.
March 27, 2026
Unprompted review
Reply from Leaders - Luton
Dear Stephen Henry
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very qualified team and very…
Very qualified team and very professionals. Give support form the beginning till you get mov in. Highlighted recommended
March 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Marius Ionascu
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Bilal Raqeeb was amazing
Bilal Raqeeb was amazing, the whole process from start to finish, this man is impeccable and reliable with everything. He provided great communication throughout the whole process and guided me every step of the way in renting!
March 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Okwudili Mekwuye
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
my experience with was very good…
my experience with was very good because they give support in each and every point i call mr malik hundreds times but he talk with very polite way and guide me everything thank you for your support
March 18, 2026
Unprompted review
Reply from Leaders - Luton
Dear Talvinder Kahlon We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
House searching with Leaders
The process of selecting, viewing, and moving in was quick and smooth.
March 6, 2026
Unprompted review
Reply from Leaders - Luton
Dear Elrad Martin-Lawson
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a wonderful experience with…
I had a wonderful experience with Leaders in Luton. The whole process from start to finish was perfect and very well organised. Everything was handled smoothly and professionally, which made the experience stress-free.
Communication was excellent throughout. I was always kept informed and any questions I had were answered quickly and clearly.
A special thank you to Caitlin, who was absolutely amazing. She was very helpful, friendly, and professional, and she made sure everything went perfectly. Her support and great communication really made a difference. I would highly recommend Leaders in Luton to anyone looking for a reliable and professional letting agent.
February 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Krishnaja Ks, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Mr Malik was superlative and amazing…
Mr Malik was superlative and amazing since the first point I reach out to him for viewing.
His proffessionalism and support in terms of making sure we got a decent apartment is higly commendable..His calmness, open hearted advice in accommodation options has boosted my confidence in leaders Lettings. I definitely recommend my friends to always use leaders letting.
Thank you so much Mr. Malik
February 24, 2026
Unprompted review
Reply from Leaders - Luton
Dear Arome Benjamin Alfa
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Mr malik Miah is the best walk with in the rental process
Malik from leader’s letting is very professional calm and respectful. Gave us lot of options and made sure I and my partner get a comfortable flat to rent. The entire rental process is seem less courtesy of Mr malik
February 25, 2026
Unprompted review
Reply from Leaders - Luton
Dear Ibe Jubilee
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Professional
The company communicates clearly and in a professional way
February 26, 2026
Unprompted review
Reply from Leaders - Luton
Dear Kwadwo Oppong, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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