Jess and Jade were very helpful and kept me informed throughout the process. The photos for the sale leaflet were excellent and I was given very accurate costs. Like some other reviewers I was n... See more
Company replied
High Street 45-46, PO12 1DF Gosport, England, GB
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Jess and Jade were very helpful and kept me informed throughout the process. The photos for the sale leaflet were excellent and I was given very accurate costs. Like some other reviewers I was n... See more
Company replied
Jessica, Val and Jade have been really efficient. They guided me through the offer stage and I really felt they acted in my best interest. I have received timely updates throughout the solicitor stag... See more
Company replied
Having bought our apartment through Leaders two years ago and getting excellent service we decided to rent it this year and returned to Leaders. Everyone was helpful, professional and kept us informed... See more
I felt that the service of Megan and the team at Gosport were exceptional. Megan was particularly helpful and friendly with the right amount of professionalism. Every query or problem was dealt with s... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

High Street 45-46, PO12 1DF, Gosport, England, United Kingdom
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Replied to 91% of negative reviews
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Jess and Jade were very helpful and kept me informed throughout the process.
The photos for the sale leaflet were excellent and I was given very accurate costs.
Like some other reviewers I was not too impressed with Lifetime Legal who charged me twice for the same thing although I did get my money back after complaining.
It might just be me but in future I would opt for my own conveyancer.
Well done to all the Staff in Leaders and thanks for being so helpful.

Reply from Leaders - Gosport
Jessica, Val and Jade have been really efficient. They guided me through the offer stage and I really felt they acted in my best interest. I have received timely updates throughout the solicitor stage. The best estate agent I have dealt with.

Reply from Leaders - Gosport
Nice friendly staff and very helpful

Reply from Leaders - Gosport
A very understanding. Efficient and friendly service. That helped to secure a property that dovetailed my needs and requirements. And helped make a smooth move from my old rented property to my present new rented property. All together more than satisfying and reassuring.

Reply from Leaders - Gosport
Friendly
Guiding me through the process at a stressful time in my life
Given 100%

Reply from Leaders - Gosport
You guys have been fabulous, would not hesitate in using you again in the future

Reply from Leaders - Gosport
Val has been excellent from the first viewing - nothing has been too much.
Stress free purchase which was all thanks to her.

Reply from Leaders - Gosport
Lifetime legal, forced upon you, and quite unnecessary, absolute rip off.

Reply from Leaders - Gosport
I can confidently say that I would highly recommend them to friends and colleagues. The team was professional, attentive, and made the entire process smooth and stress-free. They were always available to answer any questions I had and provided clear and helpful guidance throughout. Their expertise and commitment to customer service were evident at every step. If you're looking for an estate agent who genuinely cares about your needs and delivers excellent results, Leaders is the one to go with.

Reply from Leaders - Gosport
I felt that the service of Megan and the team at Gosport were exceptional. Megan was particularly helpful and friendly with the right amount of professionalism. Every query or problem was dealt with swiftly and completely. It instilled confidence in the process of purchasing from you. Nothing was too much trouble and I felt I was in great hands.

Reply from Leaders - Gosport
Great team very helpful have a great customer approach

Reply from Leaders - Gosport
I have been very impressed by the friendly and professional support that I have received from Leaders at Gosport during the purchasing process. I have been kept informed and assisted throughout. Thank you very much.
Can’t praise Richard and Megan enough for everything they done for my sister and myself. We lost our dear Mum and had to sell house. Both Richard and Megan were amazing. Kept us informed all the time and advised us on decisions which was so helpful with what we were going through. I wouldn’t hesitate in recommending Leaders.
Very clear and willing to answer questions that I had. Much more accommodating than another local estate agent. Richard was awesome!
My mother was very impressed with the service & valuation provided by the agent.
However the vetting process with Lifetime Legal was a joke. Very poor communication, repeating numerous times requests for documentation already supplied . Rejecting legal documents. I could go on & on, it took weeks!! I am still unsure if this is resolved even though the house is on the market.
To be fair I believe this is a separate company to Leaders and the agent was more informative than Lifetime Legal & has raised a complaint with them. I will be avoiding anyone who uses Lifetime Legal in future. A stressful experience all round at a difficult time. Very disappointed
Having bought our apartment through Leaders two years ago and getting excellent service we decided to rent it this year and returned to Leaders. Everyone was helpful, professional and kept us informed throughout the process. Within weeks we had a choice of vetted tenants and the tenant has now moved in. We were given information every step of the way and chose to have a full property management service which is proving to be ideal for us. We cannot recommend Helen and the whole team highly enough.
We have been fortunate to have had Helen Smith as our point of contact over a number of years. She has a deep knowledge of the property scene in the locality and has always provided us with clear and sound advice. Her understanding of the ramifications involved in letting property has given us assurance and confidence to proceed without feeling that we are taking undue risk. Always ready to assist and address any problems in a collected and professional manner.
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