ONE OF THE WORST ESTATE AGENTS IN ESSEX. Landlords/Tenants! Stay away, as this branch has issues with bad referencing and unreliable tenants who often fail to pay rent on time. The whole team needs... See more
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Location
Switch location2-3 Duke St, CM1 1HL Chelmsford, GB
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As a landlord, I have 16 separate units to keep tenanted, and ensure all is in order for the tenants so that they stay tenants. It is a big task, boilers go wrong, windows need fixing as well as the n... See more
Good established company. They have always dealt with my problems quickly and efficiently. Toby at Colchester has always been helpful. Well done
I am a tenant with leaders for 11 years , I am really happy with them , my property manager Tobias is helping every issues quickly , he is always very helpful , Thanks to Leaders especially Tobias .... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Chelmsford
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
2-3 Duke St, CM1 1HL, Chelmsford, United Kingdom
3.2
Average
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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ONE OF THE WORST ESTATE AGENTS IN…
ONE OF THE WORST ESTATE AGENTS IN ESSEX.
Landlords/Tenants! Stay away, as this branch has issues with bad referencing and unreliable tenants who often fail to pay rent on time. The whole team needs to be changed, with the manager potentially needing to be sacked. This branch requires a revolution for change. I have been with them for only the last four months, and my experience with them has not been so good.
March 20, 2026
Unprompted review
Reply from Leaders - Chelmsford
Dear Mohammed,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Reply from Leaders - Chelmsford
Dear Kevin Burton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Landlord Review
As a landlord, I have 16 separate units to keep tenanted, and ensure all is in order for the tenants so that they stay tenants. It is a big task, boilers go wrong, windows need fixing as well as the need to find new tenants when old ones eventually leave. That said Toby has proved his worth in gold as a Senior Property Manager at Leaders, standing out for his organisation, skill at resolving complex issues and for doing a great job at keeping myself and tenants in the loop, communication wise. It has definitely freed up a lot of my time to have Toby's skill and competence available. That said if you are a landlord then I would recommend Leaders based on my great experience!
March 22, 2024
Unprompted review
I am a tenant with leaders for 11 years…
I am a tenant with leaders for 11 years , I am really happy with them , my property manager Tobias is helping every issues quickly , he is always very helpful ,
Thanks to Leaders especially Tobias .
March 21, 2024
Unprompted review
High Quality Property Management
We have been living in this property for over three year and we are very happy with the quality of the accommodation and the service provided by the property manager.
The property managers is always friendly, professional, and responsive to any issues or requests that we have.
They take good care of the property and make sure that everything is in working order. They also communicate regularly with us and keep us updated on any maintenance or repairs that are needed. I appreciate their attention to detail and their commitment to ensuring that we have a comfortable and pleasant living experience.
I would highly recommend Leaders to anyone looking for a great place to live.
February 15, 2024
Unprompted review
Good established company
Good established company. They have always dealt with my problems quickly and efficiently. Toby at Colchester has always been helpful.
Well done
February 9, 2024
Unprompted review
Chelmsford…
Chelmsford…
I rent a property through the Chelmsford branch. My main contact is Tobias Wynne-Golledge. He was very helpful when we had to deal with a tenant , We have been with Leaders for many years now.
February 7, 2024
Unprompted review
Good experience with Leaders Chelmsford…
I let a property through the Chelmsford branch. My main contact is Tobias Wynne-Golledge. He was very helpful when we had to deal with a tenant who wanted early termination of their tenancy. Always willing to help. We have been with Leaders for several years now.
August 12, 2023
Unprompted review
Lettings
Spoke with Libby most of the time. She is very lovely, polite and organised, deals with our queries quickly and efficiently to ensure the process from start to finish was pain free
May 9, 2022
Unprompted review
Reply from Leaders - Chelmsford
Dear Emily,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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