Leaders - BromsgroveReviews 

102
TrustScore 4.5 out of 5

4.7

11 Worcester Road, B61 7DL Bromsgrove, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Holly was great showing us around a rental property and made the whole application process very smooth, keeping us informed throughout. She was very polite and professional. Much better than other est... See more

Company replied

Rated 5 out of 5 stars

We had such a lovely experience dealing with Holly. She was friendly, helpful and really easy to speak to from start to finish. She took the time to answer my questions properly and made everythi... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Aimee and Kim at Leaders for all of their help in renting out our property. From start to finish, their communication has been excellent, they’ve kept us informed every step of t... See more

Company replied

Rated 5 out of 5 stars

We have had a good experience renting a flat from Leaders. Aimee has been very helpful and friendly and has guided us through the process. We have had no issues and would recommend them to other rente... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bromsgrove

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 11 Worcester Road, B61 7DL, Bromsgrove, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(102)

2,074 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

A huge thank you to Aimee and Kim at Leaders for all of their help in renting out our property. From start to finish, their communication has been excellent, they’ve kept us informed every step of the way and have always been quick to respond to any questions.

They have both been extremely professional, knowledgeable, and proactive throughout the process, making what could have been a stressful experience feel straightforward and well-managed. It’s been a pleasure dealing with them, and I wouldn’t hesitate to recommend Aimee, Kim, and the team at Leaders to anyone looking for a reliable and professional letting agent.

June 29, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Oliver Bytom, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Aimee has been really helpful and…

Aimee has been really helpful and responsive to all of our queries! She has made listing our house as stress free as possible!

June 22, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Kate Mc Glinchey

We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great Service

Aimee Taylor was great in helping us advertise and lease our home. She made the process really easy and was always available to assist.

June 22, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Dillon Doherty

We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good lettings agent

We have had a good experience renting a flat from Leaders. Aimee has been very helpful and friendly and has guided us through the process. We have had no issues and would recommend them to other renters.

June 20, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Myles

We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A very good experience!

Holly was great showing us around a rental property and made the whole application process very smooth, keeping us informed throughout. She was very polite and professional. Much better than other estate agents that we dealt with. Thank you Holly :-)

June 15, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Zoe Taylor

We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We had such a lovely experience dealing…

We had such a lovely experience dealing with Holly. She was friendly, helpful and really easy to speak to from start to finish.

She took the time to answer my questions properly and made everything feel straightforward, which we really appreciated. Nothing felt rushed, and she came across as genuine, professional and kind.

It makes such a difference when someone gives great service but still feels approachable and human. Thank you, Holly — we really appreciate your help and would happily recommend you.

June 10, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Hendri Menney, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Holly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Holly - Bromsgrove Listers

Me and a friend had plenty of viewings yesterday, with one including a property that was being rented out via this estate agent. We were greeted at the property by Holly, who I have to say was excellent at her job.

I would say the majority of estate agents we met with the difference between others and our experience with Holly was night and day. She was very talkative, made you feel comfortable with asking questions and made casual conversation whilst we filled out the forms which made her stand out against other estate agents (from other agencies). She was very professional and had an answer for any questions we asked without the need of any notes.

The property was excellent but, admittedly, the professionalism and how Holly was during our viewing made us feel comfortable with proceeding with renting a property through Listers, giving us that extra assurance that this property was right and Listers were the right estate agency to go through.

The communication with her since the viewing has been extremely quick and very thorough, which has helped massively.

Overall, a great impression from her on behalf of Listers, who I will definitely be recommending friends to consider if looking to rent or purchase a property.

May 14, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Ryan
We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

"Huge shoutout to Aimee and Holly

"Huge shoutout to Aimee and Holly! These two are the definition of friendly and professional. They go above and beyond to make sure you feel heard and cared for. Their superb service truly stands out in the industry, they are proactive, compassionate, and incredibly efficient. If the management is reading this: you’ve got two absolute gems on your team! Thank you both for all your help."

May 7, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear M Shah
We greatly appreciate your 5-star review and the time you took to share your experience with Holly and Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Everybody that I have interacted with…

Everybody that I have interacted with especially Holly Leek at the Bromsgrove office have been friendly and very helpful.

April 17, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Adrian
We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Aimee Taylor at Leaders Bromsgrove was…

Aimee Taylor at Leaders Bromsgrove was really helpful in setting up my new tenancy agreements and making sure as a landlord I had everything in place that was required.

March 1, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Ian Wormington

We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Aimee was brilliant from start to…

Aimee was brilliant from start to finish in helping me get into my rental property. She was efficient, organised and patient, she responded quickly and made sure that every part of the process from the first viewing to move in day was seamless and easy.

February 26, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Joslyn Finch

We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I loved working with Leaders

I loved working with Leaders. We had two houses to put on the market, and the team did absolutely everything to make sure that everything went smoothly. They were very understanding, supportive and proactive.
I especially enjoyed working with Aimee and Holly. They set very high standards of professionalism, friendliness and willingness to go the extra mile.

March 20, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Lidiya Karibzhanova

We greatly appreciate your 5-star review and the time you took to share your experience with Aimee and Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Aimee has been brilliant from start to end. Really efficient and friendly service keeping us updated every step of the way. Thank you :)

March 10, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Golf Bravozero

We greatly appreciate your 5-star review and the time you took to share your experience with Aimee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Our new home was secured on the same…

Our new home was secured on the same day as our call to Leaders by Holly and she provided first hand assistance to guide us through the whole process. We would recommend their services.

February 26, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Graham Clarke

We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

The worst esate agents I've ever come…

The worst esate agents I've ever come across. They rip you off, they don't get work done that's been needing urgent attention and fixing for over a year. And Alice Gladd likes to open mail that's addressed to tenants (criminal offence) so she needs to quit and be jailed. Would not recommend these at all unless you're looking for an estate agency that have no clue what they're doing and just want to screw you over. They make fake accounts to put good reviews too. Sad sad agency.

February 19, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Jay Timmons,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Rated 5 out of 5 stars

Amazing

Great team, especially Aimee who has gone above and beyond!

February 10, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Ali, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Aimee. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Throughout my process of finding…

Throughout my process of finding somewhere to rent in Bromsgrove, Leaders and especially Holly has been incredibly helpful and responsive. When one application didn't proceed they helped find another property and sorted everything out for me. As someone who wasn't sure what they were doing, Holly has been amazing at answering all my questions!!

January 30, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Megan We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

AR Electics Ltd

AR Electics Ltd - Redditch did some work in the property today & they were Great 👍🏼
Most friendly & efficient , did a very thorough Job 💯 & Proffessional

Thank you Andrew & assistant 😊
Would highly recommend !!

January 6, 2026
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Lisa We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

The staff helped with our move

The staff helped with our move, where they could. Emails were answered as soon as possible. Friendly staff

October 1, 2025
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear .mr Anthony Dowd & Mrs Toni Dowd, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Holly and the team were great at…

Holly and the team were great at communicating and dealing with any queries we had

December 9, 2025
Unprompted review
Leaders  - Bromsgrove logo

Reply from Leaders - Bromsgrove

Dear Brad We greatly appreciate your 5-star review and the time you took to share your experience with Holly and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look