Ellie was very polite and very quick, she did the inspection and left, very considered as my dad slept because he works nights. I am very pleased with the staff agency in general and with Ellie. Thank... See more
Company replied
Location
Switch locationLancaster House Gilbert Drive, PE21 7TQ Boston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ellie was very friendly on her visit, and really helpful. I had thought our inspection was cancelled so wasn't expecting her, but she was really accommodating and professional. Very bubbly and pleasan... See more
Company replied
Have been a landlord since 1996. Found Berry Barlow to be very professional (Leaders Lincoln Office) and achieved a very high rental value for my 2 bed house in Lincoln, in fact my rent was 30% higher... See more
Company replied
I use Leaders in Boston and needed information from them at short notice. Nothing was too much trouble for them and Gemma was able to get me everything I'd asked for before 1pm the same day taking a... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Boston
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
Lancaster House Gilbert Drive, PE21 7TQ, Boston, United Kingdom
4.5
Excellent
121 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Property visit
Ellie was very professional, thorough, and friendly throughout the inspection. She explained everything clearly and made the inspection straightforward and easy
May 19, 2026
Unprompted review
Reply from Leaders - Boston
Dear Abin
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie came to do our property…
Ellie came to do our property inspection ,she was very friendly,polite and very professional.
May 19, 2026
Unprompted review
Reply from Leaders - Boston
Dear Semadee
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very friendly on her visit
Ellie was very friendly on her visit
Quick inspection
May 12, 2026
Unprompted review
Reply from Leaders - Boston
Dear Димас Муравец
Dear Anmac
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
not able to rent due to being on universal credit
not able to rent due to being on universal credit and being refused which the woman would not say which is a discrimination and im allready renting a 500£ month and need to move asap
May 18, 2026
Unprompted review
Ellie was very friendly
Ellie was very friendly, polite. Really professional.
May 15, 2026
Unprompted review
Reply from Leaders - Boston
Dear Spaska
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very polite and very quick
Ellie was very polite and very quick, she did the inspection and left, very considered as my dad slept because he works nights. I am very pleased with the staff agency in general and with Ellie. Thank you!
May 15, 2026
Unprompted review
Reply from Leaders - Boston
Dear Andreea
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Boston
Dear Monika
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Boston
Dear Col
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie - property inspection
Ellie came to do my property inspection again today very polite, professional and helpful.
May 13, 2026
Unprompted review
Reply from Leaders - Boston
Dear Misstikeyahollway
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very friendly on her visit
Ellie was very friendly on her visit, and really helpful. I had thought our inspection was cancelled so wasn't expecting her, but she was really accommodating and professional. Very bubbly and pleasant.
May 8, 2026
Unprompted review
Reply from Leaders - Boston
Dear Chris
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie visited yesterday to carry out an…
Ellie visited yesterday to carry out an inspection. She respected my property and was polite and friendly.
May 7, 2026
Unprompted review
Reply from Leaders - Boston
Dear Karen
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was super friendly and polite
Ellie was super friendly and polite.
Inspection was done and she was gone in no time.
I raised a couple of niggles and she was reporting back to see if anything could be done.
May 5, 2026
Unprompted review
Reply from Leaders - Boston
Dear Mrs Massey
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very friendly and made us…
Ellie was very friendly and made us feel comfortable. She took all our notes and reassured us everything would be looked into.
May 1, 2026
Unprompted review
Reply from Leaders - Boston
Dear Deima
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie
Ellie was that efficient with the house inspection that we didn't even know she had been 😄.
April 29, 2026
Unprompted review
Reply from Leaders - Boston
Dear Trevor
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was polite and respectful
Ellie was polite and respectful. She was on time and did her job swiftly. It was a short interaction but it was a friendly one! Highly recommend.
April 22, 2026
Unprompted review
Reply from Leaders - Boston
Dear Matt
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
She was very professional and was very…
She was very professional and was very quick with the inspection.
April 16, 2026
Unprompted review
Ellie turned up on time and very warm…
Ellie turned up on time and very warm and friendly and professional. Answered questions and did a great job. Always feel comfortable during inspections and Ellie did a great job.
April 15, 2026
Unprompted review
Periodic review today.
Periodic review today.
Ellie was great. Turned up on time. Very polite. Super efficient.
I know visits are part of renting but it is intrusive & has never felt right having a stranger walk around your home judging cleanliness etc.
Having someone as nice as Ellie turn up is a blessing, takes the stress & awkwardness out of things.
Thanks Ellie
April 15, 2026
Unprompted review
Amazing work
February 17, 2026
Unprompted review
Ellie visit
Ellie arrived on time did her inspection very polite and efficient
April 8, 2026
Unprompted review
Reply from Leaders - Boston
Dear Trevor
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.