Leadenhall Law Group - Norwich (Head Office) Reviews 87

Destiny was amazing! She kept us up to date and was incredibly quick to get back to us every time we emailed.

Birgul at Leadenhall Law provided an impecible service through the conveyance of our house purchase. At every step of the way, she was ahead of the game and almost impossibly responsive, especially when it mattered most. We certainly couldn't have made a better choice of solicitor at the outset of our house buying journey.

Thank you to Shelley and Kacey for all their work on the sale of my late mother’s home. They were extremely helpful and professional throughout and couldn’t have been more responsive to my questions.

We had an excellent experience with our Conveyancer, Shelly, during the sale of our parents’ home. From start to finish, she was incredibly professional, efficient, and supportive.

Shelly handled everything with a calm, reassuring approach, answering all of my questions clearly and in a way that was easy to understand—especially important as this was all new to me. Nothing ever felt like too much trouble, and she consistently put my mind at ease throughout the process.

Her efficiency really stood out; everything progressed far more quickly and smoothly than we had expected. At the same time, she maintained a high level of care and attention to detail, which made a real difference.

I would highly recommend her services and would not hesitate to work with her again in the future.

Having just completed the sale of our house, I just wanted to thank the team at Leadenhall, Trachelle and Ethan, for their exceptional work in moving the sale at a good pace. Very communicative and rarely necessary to have to call them. I would certainly use them again in the future. Well done.

Very pleased with the swiftness of completion with selling my house. Good communication throughout the process. Highly recommend.

Gilmour and Nelman were both helpful through the whole process

All started well but we received no completion statement, got an unwelcome will from HMRC as they filed for stamp duty twice and there were issues registering title.

Seemed to give up after they had been paid.

Will not use again.

My experience using Leadenhall Law has been nothing but exceptional. I would not hesitate in recommending this firm of solicitors. My thanks to Destiny and Nelman for making this experience as smooth as possible. They were always available and happy to assist with any problems and queries that had arisen.

Helpful and seamless process

Great service especially Birgul Akar he was very helpful and answered my questions swiftly. Would definitely recommend!

Very responsive and helpful throughout the sale. Everything competed in a timely fashion.

Leadenhall Law Group kept us informed at every step of our property sale whether it was by email or phone.
When Destiny, our point of contact, was on annual leave Nelman was there to cover the absense.
Both Nelman and especially Destiny were very efficient and explained anything that we did not understand.

Communication was excellent. Constant updates.
A good all round experience.

A disappointing experience. We used the conveyancing service, at the eleventh hour they requested additional information which we couldn't immediately provide and so they held our money until the following day. They seemed oblivious to any problems or inconvenience this could have created. As a customer, their organisation seems to be disjointed and lacking customer focus, and whilst they are pleasant enough to deal with, Im not sure they understand urgency, accuracy or customer expectations. The experience left us feeling like we needed to check and double-check all aspects of their work, I couldnt recommend them to anyone.

From start to finish through our house sale and purchase, Birgul was absolutely amazing. Constant updates, always answered the phone and replied to our e-mails. Birgul was really supportive and helped us understand everything we were unsure of - nothing was too much trouble. Our whole process was so smooth and easy.
Thank you so much Birgul for all of your help and everything you did for us! You are absolutely outstanding! Would only ever use Leadenhall Law Group in the future.

We used Destiny for our house sale and I cannot recommend her enough! She was thorough, efficient and prompt. Destiny was also at the end of the phone or email within the hour, very professional and very grateful to have had her advocating for us. Thank you again Destiny.

They responded to my and the buyers queries quickly and efficiently, were always patient, friendly and helpful. It was as painless as is possible while dealing with a sometimes difficult sale process involving a managing agent.

Helpful and friendly. Easy to get updates on progress of the sale without needing to chase for information

Envious of all the people who've had good experiences, since we did not. We were told someone with many years of experience and lots of great reviews was going to be handling our house sale, but instead we got an unqualified trainee he managed who seemed to also be left unsupervised.

Ultimately our house sale fell through following communications from Leadenhall to our buyers conveyancers telling them we weren't willing to provide a particular report (didn't mention it was because we would have to pay hundreds of avoidable pounds to get it any sooner, or labour the point that us paying for it at all was doing a huge favour to the buyers who should have been paying for it themselves) and while our buyers did have some bizarre and unrealistic expectations of their purchase process, they weren't helped by our representative at leadenhall seemingly having no idea about parts of the process either.

The day Leadenhall emailed us asking if we knew if we needed a building regs certificate for something they'd been telling us for weeks we absolutely had to provide it for was a big alarm bell, followed by us finding out via Google that it was not possible to get one for the works in question as they were so minor - and the realisation we'd agreed to pay for an indemnity policy for something that didn't actually need it. You think you're paying for expert support and this is what you get.

We were sent template documents that hadn't been edited to make them relevant to our specific sale, told that failure to provide documents quickly that we couldn't possibly complete yet was going to hold up our sale, and our representative overlooked important details like a building regs certificate and an electrical safety certificate not being the same or interchangeable things.

Some other friends of ours used Leadenhall and had an entirely different set of people working on their sale and purchase and they spent part of their completion day in the Leadenhall office writing out sums on paper to explain why they didn't owe another £8k before their purchase could complete - that turned out someone at Leadenhall wasn't paying attention and had put an early repayment fee for the mortgage onto their bill even though it didn't apply. Leadenhall had refused to back down on this over the phone, before admitting the mistake when faced with the indisputable details in person. If only this had happened before we signed up to use them rather than after, we might have known better than to trust this lot with something so important

Very much do not recommend. Even paying the initial deposit feels like we've been robbed.