Lavechic 

Reply from Lavechic

13 hours ago

Dear customer, we sincerely apologize for the unpleasant shopping experience! We value your feedback and have immediately verified your order details.

To help you troubleshoot and resolve the issue more quickly and accurately, we kindly request that you send your order number and relevant information to our customer service email: info@lavechic.com. We will respond and resolve your issue within 24 hours of receiving your email.

Thank you for your patience and feedback. We will continue to improve our service quality and look forward to providing you with a better experience!

Reply from Lavechic

13 hours ago

Dear customer, we are deeply sorry for your unpleasant shopping experience! We fully understand your disappointment and dissatisfaction, as this is certainly not the brand image we want to convey.

Regarding your feedback about the dress lacking a tag, its poor fit, and your questions about the product, we take this very seriously and hope to communicate with you further regarding the details. If convenient, please send photos of the dress (including tag details) and a screenshot of your order to our customer service email: info@lavechic.com. We will arrange for an after-sales specialist to investigate as soon as possible.

Our after-sales team will provide you with a detailed and professional response within 24 hours, offering a targeted solution (such as returns, exchanges, or compensation). We also note that you mentioned your shopping experience with SHEIN. Each brand has different positioning, supply chain, and quality control standards. We respect your personal experience, but we also hope to have the opportunity to demonstrate our dedication to quality and service.

Thank you for your feedback; it is crucial to our growth. We look forward to proving the brand's value through our actions and hope to regain your trust!

Reply from Lavechic

13 hours ago

Dear customer, we are very sorry that this purchase did not meet your expectations, and we fully understand your disappointment. Regarding your feedback on the price and fabric quality, as this involves specific order details, we need to further verify and compare the information. To gain a more objective and accurate understanding of the situation and resolve the issue properly, we sincerely invite you to send your order number and a photo of the item directly to our customer service email: info@lavechic.com. Our after-sales specialist will contact you within 24 hours of receiving your email and provide a satisfactory solution. Thank you for your feedback and supervision!

Reply from Lavechic

13 hours ago

Dear customer, we are deeply sorry to see your review and sincerely apologize for the poor experience and inconvenience this shopping trip caused you.

Regarding your feedback on the return policy dispute and the serious anomaly of "receiving goods without ordering," due to the involvement of specific backend order data verification, we cannot currently make an accurate determination directly from the comments section. To clarify the facts as quickly as possible and provide you with a satisfactory explanation, please send relevant order screenshots and photos of the received goods to our customer service email: info@lavechic.com.

Our after-sales manager will urgently verify the situation within 24 hours. Regardless of the specific circumstances, we will handle your case responsibly and properly. We apologize again and thank you for your feedback!

Reply from Lavechic

Apr 30, 2026

Dear customer, thank you so much for your 5-star review and for your positive feedback on our sizing advice, fabric quality, and customer service! We are delighted that your choice of one size up provides a comfortable fit. Our design does indeed allow for ample room in the cut, allowing you greater freedom of movement. Your satisfaction is our motivation, and we look forward to serving you again. Wishing you a happy life!

Reply from Lavechic

Apr 29, 2026

Dear Customer,

Thank you so much for taking the time to leave us a message. We sincerely apologize for the unpleasant experience caused by the significant discrepancy between the product size and the advertised description. Your feedback motivates us to improve, and we will definitely listen carefully and make improvements.

To make up for your unsatisfactory shopping experience, we hope to provide you with a solution. If it is convenient for you, please feel free to contact our customer service at any time. We will arrange the most suitable solution for you based on your specific situation.

Once again, we sincerely apologize for the inconvenience caused and hope you can give us another chance to improve.

Reply from Lavechic

Apr 29, 2026

Dear Customer,

Thank you very much for your feedback. We sincerely apologize for the quality issues and the discrepancy between the product and your expectations.

Every item we ship undergoes basic quality control, but it's clear that this time we failed to meet your expectations and let you down. Regarding the difference between the photos and the actual product, we will also reflect on our display methods.

We value your shopping experience highly. Please contact us through customer service, and we will assign a dedicated person to follow up and resolve this issue for you, hoping to make up for this regret.

Thank you for your feedback; it motivates us to improve.

Reply from Lavechic

Apr 28, 2026

Dear Customer,

We take your message very seriously. We understand that encountering a situation where "return shipping costs are almost equal to the value of the goods" when shopping internationally can indeed feel "impractical" and frustrating.

This is because cross-border returns involve double customs duties and high international shipping costs. While this is industry standard, we acknowledge that it does add a burden to our customers, and we apologize for that.

If you would like, please contact us via customer service at info@avechic.com, and we can explore whether there are more flexible solutions.

Thank you again for your feedback; it helps us do better.

Reply from Lavechic

Apr 21, 2026

We sincerely apologize for the poor shopping experience you encountered. We have taken your feedback—regarding the discrepancy between the received item and your order, the poor quality of the product, and the lack of a response—very seriously and have launched an urgent internal investigation. If the item was indeed shipped incorrectly or found to be defective, we will immediately arrange for a free replacement, an exchange, or a full refund. Furthermore, we are optimizing our quality control and shipping procedures to prevent such errors from recurring. Regarding the delay in communication, we have overhauled our customer service response protocols to ensure that all future inquiries are addressed promptly. Please feel free to contact us directly via email to explain the situation; we will prioritize your case and strive to fully compensate you for any losses incurred. We humbly ask for the opportunity to improve our service and hope to receive your understanding and further feedback.

Reply from Lavechic

Apr 17, 2026

We are deeply sorry that your recent shopping experience left you disappointed; we feel a profound sense of self-reproach upon seeing your feedback that the "quality did not match the price." We have already initiated a re-inspection of the entire product batch in question and are taking steps to further strengthen our quality control measures and the accuracy of our product descriptions. To make amends for this experience, we kindly ask that you contact our customer service team; based on your feedback, we will provide a personalized resolution tailored to your needs. Thank you for taking the time to point out these issues—your feedback is our greatest motivation for continuous improvement. We sincerely hope to have the opportunity to regain your trust through better service in the future.

Reply from Lavechic

Apr 17, 2026

We sincerely apologize for the prolonged five-month wait you have endured. This complete lack of communication regarding your after-sales inquiry is absolutely unacceptable, and we accept full, unreserved responsibility for it. Please contact us via our customer service email at info@lavecchic.com; we will immediately assign a dedicated specialist to handle your refund request without delay or evasion. Furthermore, to compensate you for the time and money you have wasted, we will provide you with additional compensation, regardless of the final outcome of your refund processing. We are currently conducting a thorough internal investigation to identify the root cause of this communication failure and are taking decisive measures to ensure that such incidents never occur again. We earnestly ask that you grant us this opportunity to make amends, and we look forward to personally resolving this issue for you.

Reply from Lavechic

Apr 17, 2026

We are deeply sorry that you had such a poor shopping experience; we feel truly remorseful upon learning of the difficulties you encountered with the return process. Regarding the issues concerning the return address and associated costs, we will immediately streamline our after-sales procedures to ensure that future customers can handle returns with greater ease. As for your specific case, please feel free to send a private message to our customer service team; we will take your feedback into account and provide a personalized resolution plan just for you. Concurrently, we will conduct a thorough review of the workmanship and sizing of this batch of skirts to strengthen our quality control measures. Your constructive criticism serves as the driving force behind our improvement, and we are committed to exercising even stricter oversight regarding both product quality and after-sales service. We sincerely hope to have the opportunity to regain your trust and satisfaction.

Reply from Lavechic

Apr 15, 2026

Dear Customer, we sincerely apologize that your recent shopping experience left you disappointed. We have taken the quality issues and shipping fee dispute you mentioned very seriously. Please provide your order number, and we will arrange for a dedicated customer service representative to contact you as soon as possible to verify the details and offer a satisfactory resolution. We appreciate your feedback and look forward to providing you with a much better experience in the future.

Reply from Lavechic

Apr 13, 2026

Dear Customer, thank you for your honest feedback. We are deeply sorry to learn that you found the material to feel cheap (resembling nylon) and felt that the price did not reflect its value. We take these concerns very seriously. Regarding the missing tags in your package, this certainly does not align with our standard quality control procedures, and we sincerely apologize for any inconvenience this may have caused. We would like to better understand your specific concerns. Please contact our customer service team at info@lavechic.com so that we may provide you with a satisfactory resolution.

Reply from Lavechic

Apr 13, 2026

Dear Customer: Thank you for taking the time to share your feedback. We are deeply sorry to learn that your recent shopping experience did not meet your expectations.
We sincerely apologize if any of our previous communications caused you any discomfort—this was certainly not our intention. We value your feedback and are eager to resolve this matter to your satisfaction.
To assist you more effectively, could you please let us know the specific issues you encountered with the item you received? For a faster and more efficient resolution, please contact our customer service team directly at info@lavechic.com.
Once we understand the details of the situation, we promise to provide you with a satisfactory solution.

Reply from Lavechic

Apr 10, 2026

Dear Customer,
We sincerely apologize that your recent shopping experience left you disappointed, and we are grateful for your candid feedback—it serves as the driving force behind our efforts to improve.
We have carefully noted your comments and will conduct a comprehensive review to ensure that our product descriptions accurately reflect the actual items. If you would be willing, please send us a private message containing your order number and details regarding the specific issue; we will address the matter immediately and provide a satisfactory resolution.
We apologize once again and thank you for your constructive criticism, which gives us the opportunity to do better.

Reply from Lavechic

Apr 7, 2026

Dear Customer, we sincerely apologize for the extremely poor shopping experience you have encountered. We would never intentionally block any customer; we take your feedback very seriously and feel deeply regretful about this situation.
Regarding your refund, you have two options:
✅ Accept a partial refund and keep the item;
✅ Return for a full refund: Please return the item to the address provided in our email, and we will issue a full refund upon receipt.
If you do not receive a reply via email, please check your spam folder first. Alternatively, please provide your order number, and we will assign a dedicated specialist to prioritize your case and ensure the issue is resolved.
We apologize once again; we are fully committed to making amends for your inconvenience and hope to regain your trust.

Reply from Lavechic

Apr 3, 2026

Dear Customer, thank you for your five-star rating and detailed feedback! We are truly delighted to know that you are satisfied with both our skirt and our delivery service. Regarding the delivery timeframe you mentioned, we will continue to refine our logistics strategies to ensure we respond to your needs even more efficiently in the future. We look forward to continuing to play a part in your wonderful moments; you are always welcome to visit us again for your next purchase!

Reply from Lavechic

Mar 31, 2026

Dear Customer, thank you for providing such detailed feedback—even two months after placing your order.
We take your assessment of the product quality as "merely acceptable" very seriously; we have duly noted this and added it to our list of areas for improvement, as we strive to provide you with an even better experience next time.
At the same time, we are deeply grateful to Ms. Linlin (our live customer service representative) for the exceptional service mindset and responsiveness she demonstrated; she truly serves as a benchmark for service excellence within our team.
Every piece of customer feedback serves as nourishment for our growth, and your support is the driving force behind our continuous pursuit of improvement.
We look forward to serving you again in the future; should you have any further needs, please feel free to contact Linlin or our customer service team at any time.

Reply from Lavechic

Mar 31, 2026

Dear Customer, thank you for taking the time to share your shopping experience with us. We also appreciate your feedback regarding our product styles and pricing—this helps us gain a clearer understanding of our users' expectations.
Regarding the discrepancy between the item you received and your expectations, we take every user's feedback very seriously. We have duly noted the issues you raised and have forwarded them to the relevant departments for internal review. From design to delivery, we strive to ensure that every product accurately reflects its advertised appearance; however, factors such as manufacturing batch variations, transit conditions, or lighting during photography can sometimes result in slight visual or tactile differences. Addressing and minimizing such discrepancies remains a key focus of our ongoing efforts to improve.
We understand that you have initiated a return request. We fully support you in proceeding with this process in accordance with the platform's regulations, and our customer service team will be available to assist you every step of the way to ensure a smooth resolution. Additionally, whenever it is convenient for you, we would welcome any further details you might be able to provide; this would allow us to gain a more precise understanding of your specific case and help us further refine our product selection and quality control mechanisms.
It is our constant aim to offer products at affordable prices while simultaneously providing our users with an experience that exceeds their expectations. Your feedback is invaluable to us and serves as a powerful motivation for our continuous improvement. We hope you will consider giving us another try in the future—perhaps with our upcoming new arrivals or promotional events—as we would be honored to repay your trust with even more attentive service.