Lang Town & Country Reviews 

111
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and maintain clear communication throughout property transactions. People really appreciate the dedicated support and expert guidance provided, ensuring a smooth and reassuring journey from start to finish. Though some reviewers noted that the process could occasionally be lengthy and stressful due to various external challenges, the team's reliable commitment and constant updates successfully kept everything moving forward. Consumers felt well cared for, noting the personal touch and professional approach that made all the difference in achieving a successful outcome together.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, attentive, and consistently... See more

Service

Customers had positive experiences with service, consistently praising the exceptional support,... See more

Customer service

Reviewers express deep satisfaction regarding customer service, highlighting consistent support and constant... See more

User experience

Consumers find user experience to be exceptionally positive, frequently highlighting the friendly and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot thank OLLIE BENETT from LANG TOWN & COUNTRY of PLYMOUTH enough for the outstanding service he gave me. He was extremely efficient and worked tirelessly on my behalf. He always answered my... See more

Rated 5 out of 5 stars

These people looked after my 5 bed detached rental property for 12 years plus… Nothing but professional and courteous throughout. Richard, Christine, Claire, Abi, Shawnie, etc etc I cannot recommend... See more

Rated 5 out of 5 stars

I have now sold twice with LT&C both experiences were very positive. From the start they are quick to respond, polite and friendly. Everything is always very clear, upfront and honest. The profession... See more

Company replied

Rated 5 out of 5 stars

I have recently purchased a property from Lang Town & Country and the process has been nothing but perfect. Each of the staff have been attentive, welcoming and professional throughout. I also booked... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Affiliate Marketing Service
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

At Lang Town & Country we will listen to your requirements and show you a selection of quality properties which match your aspirations. Our experienced and friendly team will advise and guide you through the buying and selling process. You can take full advantage of having free and completely independent mortgage advice from Justin Lusher, who will be happy to guide you through the complex mortgage marketplace and is contactable on 07929 001432 or justin@jlmortgages.co.uk If you require an independent survey, we can recommend a great team of surveyors who understand and appreciate properties in Plymouth and the surrounding area. To assist in the purchase of your chosen "new home" we can provide written quotations from a selection of local and experienced solicitors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(111)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant sale experience

Emily, Gemma and the team in the Plymouth Sales office have been so helpful throughout my sale and ensured I was kept updated along the way. The quality of service received has been second to none and I wholeheartedly recommend them.

October 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

LT&C - professional service all round

Lang Town & Country have been our managing agents for over 10 years. We have a full managed service which takes the hassle away from us completely. We have found them to be efficient, helpful, pro-active and good in their communication. If you are looking for a property to rent, or indeed a company to manage your rental portfolio, then Lang Town & Country are the people for you.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

I just had a viewing with Abi...

I just had a viewing with Abi and wanted to say how brilliant she was. She made me feel valued and important, not like I was just another viewing in a cattle market. She helped me picture myself in the space and talked me through the whole process clearly and patiently. She's a real credit to your team, and I'd recommend her to anyone. Thank you for such a positive experience.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

LANG TOWN & COUNTRY

I cannot thank OLLIE BENETT from LANG TOWN & COUNTRY of PLYMOUTH enough for the outstanding service he gave me. He was extremely efficient and worked tirelessly on my behalf. He always answered my calls, kept in constant contact and helped me in every way he could throughout the complicated process of selling my property. He dealt.with everything in a calm and efficient manner, and OLLIE personally, couldn’t have done more and I’m very grateful for his effort and support. I would highly recommend him to anyone looking for a dedicated and helpful Estate Agent.
Thank you again, OLLIE!
B Dymond

September 30, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I couldn't recommend the sales team enough…

I couldn't recommend the sales team enough. Even though Langtown were not our managing agent for our sale, they were for our purchase. However, I was treated with the same care and consideration throughout my journey. I had quite a stressful and difficult process—20 months of different challenges that I'm sure, without the support I received, I would have given up on.

During this time, Gemma and I built up such a great relationship that I felt like she was as committed as me to see this through. Unlike many other agents I have experienced, Gemma is professional, easy to talk to, and completely on it!

After this, I don't want to think about moving anytime again soon, but if I were, Gemma and the Langtown team would be the first people I would call. I'm sure Phil, James, Izzy, and Tracey are all relieved that I won't be calling the office again for a while, but my personal gratitude goes to the entire team for making me feel like a valued person, rather than just another transaction.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

I feel so happy to meet this wonderful…

I feel so happy to meet this wonderful Agent during new chapters of my life in Uk. Abi is such a kind and caring person. She is a very good listener and always takes the time to listen to my concerns no matter how small and always willing and happy to help. Her patience, kindness and understanding means so much to me.xxxx

Christene is also amazing in what she does. She took the time to calmly and patiently teach and explain to me and my husband how to use different gadgets and appliances in our new home. She made sure we understood everything and never made us uncomfortable asking questions.

I’m genuinely very happy in my new home, and a very big part of that happiness comes from team work of Abi and Christine.

Thank you very much Abi and Christine and the entire members of staff for the good job👏👏👏.

September 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very smooth from start to finish

Very smooth from start to finish, the staff at the Plymstock branch have been friendly and helpful.
Olivia has been excellent and a pleasure to deal with, great communication through the whole process, well done,keep the good work up.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Successful Sale…

We cannot thank Paul and all the team at Lang Town and Country enough for their exceptional support and professionalism throughout the sale of our property. They went above and beyond at every stage showing great commitment and determination to achieving a successful outcome. We would have no hesitation in recommending them to any potential seller, looking for a professional and trustworthy estate agent in this area.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Excellent service from all staff especially Ollie. Kept me informed along the way and always available to discuss any issues.

Estate Agents often get a bad name but I must say it was a pleasure to deal with such a lovely bunch of professionals

September 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Plymstock Office

From meeting Paul at the initial introduction meeting to discuss how we would market the property i was looking to sell, His No Nonsense approach (as well as a recommendation from a family member) is what swayed me to use Lang Town & Country, Josh handled the sale and was very proactive and kept communication flowing which was very reassuring as we had a challenging chain.. but Josh and the team at Lang's ensured things kept moving.. Now the process is completed i would strongly recommend Paul and his team at Lang Town and Country (Plymstock Office) to sell your property..

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Coming to Cornwall!!

Ollie, the sales manager looking after the sale of the house was consistently professional, responsive and knowledgeable about the property. As with most property transactions, this was a three to four month process, but there was never any reduction in commitment getting everyone over the line and I am truly delighted with Ollie and Lang in general in enabling us to move to a great part of the country in the next 10 days.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, personal service from everyone in the office. Holly was amazing having to deal with a very difficult move with a long chain. We could always speak to someone to get updates. If there wasn’t anyone available they would always call back. Would recommend to my friends.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

We've just bought our first property…

We've just bought our first property which was listed with Lang Town & Country. From going in the first time to arrange a viewing to picking our keys up after completion its been easy and stress free. All the staff we've dealt with have been very helpful and friendly. The bottle of fizz and card given to us when we collected our keys was a lovely touch
Cheryl and Matt Goss

July 21, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

They managed my 5 bedroom rental…

They managed my 5 bedroom rental property for over 15 years and were exemplary in the way they handled everything. They guided and advised when needed and managed everything in such an efficient way. I cannot recommend them enough. Richard and his team are consummate professionals and were always on hand. They also sold the property for me and handled every aspect of the sale. They are simply a fantastic company.
Paul

July 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look