KUCOIN 

Scummers this app should be closed

Scam. Stole.my money. Fake dormency fee scammers.

Unbelievably poor customer service
If you need any help from an actual person forget it
The system doesn't let you delete your account (in my case barely used)
if you try and use the chat function you have to wait for a code which never arrives
Awful

My ticket 10567610 is open since May 08th, today is June 10th, a whole month without any human update.

Kucoin sent me a withdraw. My bank refused. The money should go back to my Kucoin balance. But nope. The money never went back. I don't have any idea about where is my money and if they are going to rob it or not.

Kucoin support is a complete nightmare. Their live chat is just bots impersonating human beings, it's disgusting. Their email is the same thing, there are just bots replying the same thing everyday, it's the same text, copy and paste. They are just escalating it every day, we already reached the sky escalating it so much. Impressive. The ''relevant team'' never answered anything. Just a whole month waiting, escalating, saying sorry and they can't provide me with a real update.

WHAT I WANT: I NEED MY MONEY BACK TO MY KUCOIN BALANCE. JUST THAT. Give my money back and I'm happy. You don't need to refund my bank or send the money to any place. You need to place my money back on Kucoin balance and i will decide what to do with my money.

TERRIBLE experience with Kucoin, they outsourced EVERYTHING to bots and AI slop, the satisfaction of their customers is the lowest priority here.

Terrible support. Asking to pay 45 $ fee for a ticket ?? Usually customer support is free. I accidentally send some XRP without TAG but actuality other app was updating and TAG was gone. Never mind. They took money for solving ticket with excuses that is a enormous amount of a work. Probably team of programmers and developers worked to allocate funds day and night :) And then there was a question in ticket: "Where do you want your funds". I wrote to my Kucoin wallet. Despite that they just returned XRP to original destination without TAG knowingly and deliberately destroyed any chance to get my XRP back. After dozen of emails and days of frustration they finally said that only way to "recover" funds is to send it to original destination without TAG. I am not mad for lost funds because it was misfortune due to update and happened first time in more than decade of trading, but I am very angry because they charge me a fee for nothing. They knew funds couldn't be recovered at least not that way but charged fee anyway.

Next: their "Mining" campaign is pure fiction for naive people. Plain and simple in any case scenario you cannot earn nothing. Just paying them hashrate fee for a futile investment. Even without hashrate fee at best you would be at zero when paying electricity fee. They advertised it like something good and profitable bust there is no way, no method you can earn a dime. More you invest more you will lose.

Third thing their system of "rewarding" giving coupons, learn&earn, future perks, KCS puls drop, Gemslot, GemPool, their airdrop, their promised APR, hold and earn all of that is constructruated in a very cunning way that their users get as less as possible due too different limitation, regulation, short time to use rewards, and pages of rules, acts and different catches. For every reward, for every contest you need to spend so much time reading all their rules that can disqualified you if you are not informed. For example.
Bitrue exchange gives you automatically reward when trading on future account. You just get funds to your account. No need to sign up, no need to say hello to twitter and ask five best friends to join you as referrals.
And I didn't trade so much there and got few times 50, 40 E.
On Kucoin was trading actively with high leverage for days. At the end when saw how much money they earned from my tradings. When leverage is high they took up to 5$ per trade and there was hundreds of trades. And what I got. Deduction fee coupon. Many of them . Coupons for mining. Coupons for buying crypto with card. Like 20, 30, 50 % off. I meant wou? But it was just their enormous fee deduction.(For example: you buy 300$ worth SOL with card, they charge you 10 $ end you can deduct 30 % from 10 $. And for that you need to trade 50k in futures).
I didn't get more crypto, didn't get real money didn't get airdrop that is worth mentioning. You need to bust your ass to get airdrop from them. To trade with unliquid no prospect new coins and hold them but you know that price will go down enormously.
They become so miserable, misleading and pathetic. I wouldn't recommend Kucoin to nobady. Binance, Bybit, Bitrue,Bitget you will get so much more with so much less fuss.
I've been with them since beginning maybe 2018 and they were good despite not following trends, for example they added hedge mode recently last year I think. Binance have it since 2020.
But along the way they become greedy, rude, unprofessional, and worst of all not carrying for their customers. They exist because of us and treat us like FB and Google treat their"users".
If someone has some positive experiences with Kucoin please write it.

Whatever you do DO NOT transact on this platform. If anything goes wrong you will get trapped on it and this will negatively impact your legal standing in your own country as you will not be able to extricate your financial affairs or data relating to them.

Scammiest, dodgiest website I have ever encountered. Just trying to delete my account is taking days, they are threatening dormant account fees, but making it impossible to delete the account

Such a scam exchange. they don't help you with hacked asset recovery. scammers scam and then deposit fund on this exchange to cash out. if you reach them out they will never freze, or help with recovery. Also frozed my account bcz i logged in from different device.

THE BOTS OR A SCAM!! Don’t trust this APP unless you are STUPID!!!

Fraudulent company that will STEAL your money every month with their 'dormancy fees'.

STAY FAR FAR AWAY

I wouldn't even give a 1 star they freezed my account with silly excuses that someone complained. Be carefull guys it's not a safe exchange . It's a scam
They even created fake ticket number #10557097-Ticket created by KuCoin.
I provided proof ..but still they frozen my account without a reason ..
SCAMMERS .. JUST BE CAREFUL

You can operate it smoothly even when you're out and about. Charts and orders can all be handled on your smartphone.

Awful, awful company. USE THIS EXCHANGE AT YOUR PERIL.

They trap you in, making it impossible to withdraw or close your account. Then they steal you money via dormancy fees. Customer service is atrocious.

scammers, cheaters

I am sharing my experience to warn other users about a serious issue I faced.

When ASSET/USDT was first shown on the platform, the token information clearly indicated the BNB (BEP-20) network. Based on this information, I purchased the token through the BNB network.

However, after I reported that I was unable to sell my tokens, the platform suddenly changed the token information to the Ethereum (ERC-20) network.

This is extremely concerning because:

* The network information was different at the time of my purchase
* The data was later modified without any proper explanation
* My trading decision was based entirely on the information shown on the platform

I have clear evidence, including screenshots and video recordings, proving that the information was changed after my complaint.

As a result of this misleading information, I have suffered a financial loss of $60, and I am currently unable to sell my tokens.

I want to make it clear that I followed the information displayed on the platform, and I did not make any mistake from my side.

I am requesting:

* A proper explanation regarding this issue
* Accountability for the misleading information
* A refund for my loss

I strongly advise other users to double-check all token details before making any transactions, as this experience shows that displayed information can change without notice.

I hope the platform takes responsibility and resolves this issue fairly.

How KuCoin Tried to Silence Me With $50 After a Devastating Trading Glitch
A Decade of Trust, Wiped Out by a UI Gimmick
I have been a loyal KuCoin user for over ten years. I have traded through bull runs, bear markets, and countless exchange updates. I recommended this platform to friends because I genuinely believed in its tools. That loyalty meant nothing the day their new "Chase" button destroyed my position.

For those unfamiliar, the "Chase" feature is designed to aggressively re-price your order to the top of the order book to ensure immediate execution. The problem is that KuCoin placed this destructive tool directly next to the standard "Close" button.

After a decade of muscle memory, my finger hit the wrong button. There was no pop-up. No "Are you sure?" warning.

When I realized what happened, I immediately contacted support. I explained the UI flaw and the missing confirmation step. Their response? Silence, stalling, and eventually a technical analysis that completely missed the point. They kept explaining how the Chase feature works—as if I didn't understand the function—while ignoring the fact that I never intended to use it in the first place.

The Insult: A $50 "Goodwill" Offer
After weeks of back-and-forth, they returned with an "offer." They offered me a pathetic $50 compensation.

Let me be clear: $50 is not a solution. It is an admission of guilt disguised as an insult. They wouldn't offer me anything if they genuinely believed their interface was flawless. They know the button placement is predatory. They know the lack of a confirmation dialog is a trap for high-volume traders. But they are betting that I will accept the $50 and go away.

They would rather protect a poorly designed feature than protect a decade-long customer.

KuCoin’s Real Priorities: Billions in Volume vs. Pennies for Loyalty
This situation highlights a dangerous truth about exchanges like KuCoin. They are happy to process billions in daily trading volume, but when a loyal user gets caught in a UI trap, the budget for "customer appreciation" is apparently only $50.

The irony is painful. KuCoin is currently issuing millions of dollars in token giveaways to attract new users , yet their existing users are treated like statistical write-offs when a glitch occurs. The disparity is staggering: they can afford to settle massive regulatory fines (KuCoin recently faced a high-profile CFTC complaint regarding its operations ), but they cannot afford to make a victim of their own UI whole.

Do Not Use This Exchange
This isn't just about my lost trade. It's about the principle of safety. If KuCoin can change the UI without adding a safety confirmation, your funds are at risk too. It is only a matter of time until you click the wrong thing because they prioritized "features" over consumer protection.

Don't wait until it happens to you. If you have funds on KuCoin, withdraw them now. Their $50 offer is an admission that they know something is wrong. If you stay, you are accepting the risk that their next "feature" might be the one that wipes you out.

I walked away from ten years of history. You should walk away before you have a history with them at all.

I mainly used this exchange about 4 years ago and I had a handful of tokens in there, bought for around £500-800 probably.
Obviously my bad investment choices are not their fault. Most of what I bought is now worth a lot less.
But some of the tokens have since changed ticker or are just seemingly not on the app anymore.
And I don't have those in my holdings anymore.
I didn't receive any notification about this, or anything in return, they apparently didn't sell them and replace them with anything. Just gone.

Also now you can't contact their support anymore. Zendesk site is dead. Online support portal doesn't work.

I'm removing what I have left on the exchange and deleting it. Don't use it unless you want to risk even more than crypto is risky anyway

trash company
they started deducting dormancy fees, which could be ok, but this is clearly taking money from customers at all costs since the account is already protected with 3 layers of 2FA (email, sms, authenticator code) and still they claim it is for "security reasons"
couldn't be more bullshit.
I probably lost a couple hundred euros just with this.
moved all my assets and deleted my account

A few days ago I received a call from an unknown number . I decided to pick up . The man talking to me pretended to be from KuCoin security and tried to make me believe my KuCoin account had a security problem . He told me that somebody in NL using an iPhone 15 tried to login to my account . He then asked me if I checked my account , I replied yes . And then if I have money invested there I replied yes . He asked me how much , I replied 6,4 BTC and some other small tokens and crypto assets . He tried convincing me that I need to change the 12 secure words but to do that we need to transfer the assets to another wallet . This conversation went on for about 90 minutes . I personally knew from the start of this call this man is a scammer and a bad one . The issue is I do not own a KuCoin account and also never had one . Companies like KuCoin never call customers so be warned and do not be fooled by these scammers . This comment is not an ad for KuCoin and I do not intend to work with them .

KuCoin stole my money plain and simple. There's absolutely no excuse for that, it is downright despicable.

I've been a customer since around May 2021, so it's been a little over one crypto cycle. Happy with the service to begin with because KuCoin came with a lot of options, almost fun really. Then they were forced to shut down in the US where I live, I believe this was in January 2025.

I cannot blame them for shutting down in the US, but I kept some crypto with them anyways. I cannot recall what cryptocurrencies exactly and in what amounts, and unable to check because I'm locked out of my account. But my own records show that I had purchased some of KuCoin's own native cryptocurrency, KCS, which I would have logically kept on KuCoin's platform. It also goes to show that there was a time I believed in the success of KuCoin, and put my money where my mouth was by buying some of their own tokens.

I figured I could leave whatever crypto I had with KuCoin for safekeeping until the right time presented itself. Maybe one of these days KuCoin would be welcome back to the US again, or I would travel to a country that would allow me to access my KuCoin account. I wasn't too rushed to be honest, I see crypto more like a long term investment.

But then I started noticing these dormancy fees. Shame on me for letting them pile up this long when I've been noticing the emails over the last year. I guess it's more like a marginal fee that made me look the other way after a few months. But every single time I saw this automated email informing me a little more money has been taken away from me. Like a middle finger waving at me with a smile because there's nothing I can do to retrieve that money the way things stand. I am locked out of my account.

I have reached out to KuCoin support in the hopes of putting a stop to this once and for all, but it is clear to me they do not want to help. Asking me to provide them with identification documents, then a photo + video of me holding identification, only to get a failed upload message after all that wasted time.

When they finally accepted my identity documents in the form of an email response, then they wanted to charge an additional fee of 30 USDT and required proof of address beyond the ID I just provided them with. I'm telling you, the greed just doesn't stop with them. And now I have reason to suspect they want to steal my personal information as well.

Maybe it should come as no surprise why KuCoin keeps moving its headquarters around the world. First China, then Singapore, the Seychelles, and apparently Turks & Caicos Islands. They keep ripping people off. I would advise everyone to stay far far away from KuCoin. There are much better and safer options nowadays.