Ordered a pair of tyr in stock, received an email from them after I chased when they weren’t delivered as expected to be told sorry haven’t gotten around to finding them yet will ship tomorrow, the... See more
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Ordered on Monday with FREE NEXT DAY DELIVERY. Have not received any further communication about my order, I stayed at home waiting for the delivery, today it's Wednesday, I have sent already two em... See more
The test of a business is what happens when something goes wrong as even the best systems have issues at times, and nobody is perfect. A couple of minor issues occurred with my order (item out of stoc... See more
I ordered the TYR L-1 white/gold lifters here. After I read some bad reviews I was a bit worried but my shoes came within 4 days (UK to the Netherlands). Kitbox kept me updated through mail and questi... See more
Company details
Information provided by various external sources
KITBOX is a leading provider of functional fitness clothing, footwear, supplements and accessories. We have strayed off the beaten path from the traditional fitness world, providing our athletes with kit to make them ready for the unknown and unknowable. We seek to bring you the best performance training products available, sourcing globally and harnessing expertise from alternative sports and movements.
Contact info
C/O Culzean, ST55EU, Staffs, United Kingdom
- help@kitbox.co
- kitbox.co
2.8
Average
1K reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I received my order which was what I…
I received my order which was what I ordered but was missing the name on it as ordered.
November 7, 2021
Quality items, amazing prices.
Quality items, fast delivery, very pleased with purchases. Will definitely buy from Kitbox again.
November 6, 2021
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Fast delivery
Fast delivery! You get what you want, in terms of description very detailed.. been buying here since 2015-2016ish. No complains at all! More to buy in future for gifts this christmas! Thank you kitbox!👍
November 2, 2021
No updates on shipping
No updates on shipping. 3 emails sent with no reply. Item overpriced and delivery overpriced.
November 2, 2021
Reply from KITBOX
Hi Dwayne
We don't appear to have any emails from you - can I check the address you have been sending to?
Your order was placed on Friday and dispatched the same day not he saver delivery you selected - this is a Royal Mail service and we would expect you to receive your order by mid week.
Royal Mail tracking 2D0559880000000013111
Had a complaint about the bars coming…
Had a complaint about the bars coming in a faulty package. This was a present for a friend. Now cannot give them as a present.
Have not heard anything back from this company
Bad service !
October 8, 2021
Reply from KITBOX
Hi Adam
That seems strange, our customer service team has swapped emails with you prior to you leaving this review?
The products you purchased were clearly marked as short dated in the product title and again on the product detail page, as well as a description of the condition of the packaging. To reflect this the products were heavily discounted.
I'm sorry if there was confusion around the purchase but we believe we made it as clear as possible.
KITBOX
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Literally the fastest delivery I've…
Literally the fastest delivery I've ever had.
Its like Kitbox were next door.
September 10, 2021
JAW grips Leather Separates
I ordered 3 pairs of JAW Leather Separates, which were on promotion and at a great discount. The shipping took almost 9 days to Germany, I finally received them a few days ago.
So I'm more than happy to have made the purchase and the service and attention from Jamie
Customer Service is Fantastic.
Definitely recommend buying from KITBOX
September 10, 2021
Unprompted review
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Amazing service arrived next day and…
Amazing service arrived next day and amazing quality
September 4, 2021
Exceptional service
I have used Kitbox for several purchases and on each occasion the customer service and speedy delivery service has been exceptional and exceeded my expectations.
I will continue to use kitbox for future purchases and our highly recommended.
August 10, 2021
Unprompted review
Fantastic
Fantastic experience 😁. The item I bought does exactly what it's said it would.
August 5, 2021
Another perfect Kitbox transaction
Kitbox was one of the few retailers that had the product I was looking for and, as always, I was able to find a working discount code that gave me another 15% off the already discounted price. Together with free shipping, it was an easy decision to make.
What was even better was that I made my order after the 2pm threshold for same day dispatch and I still got my item the following day.
Every transaction with Kitbox has been perfect. I cannot recommend them enough!!
July 13, 2021
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Customer Service 10/10
There was an issue with my order which kitbox were quick to let me know about and rectified the situation almost immediately. Customer service was outstanding and I would highly recommend purchasing equipment or clothing from kitbox.
July 5, 2021
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