This is a professional con man. He stole 15,000 GBP worth of gold coins mounted on Jewellry and kept stalling payment but left a nice paper trail. He lives in Brighton. He is a professional scammer. H... See more
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This is a complete scam and organized fraud. I have contacted lawyers, investigative journalists and filed a police report. It is just a front at 11 Old Bond Street, 4th floor -Kingsley and Co... See more
This is a complete scam and organized fraud. I have contacted lawyers, investigative journalists and filed a police report. It is just a front at 11 Old Bond Street, 4th floor -Kingsley and Co. Pu... See more
Company replied
Didn’t fancy a stressful trip into London with a pocketful of gold coins. So contacted Kingsley. Not only did they pay me more than HGM guaranteed, but they came to me (90 minute car journey away) a... See more
Company replied
You will find extremely professional people at Kingsley. With a wealth and breadth of knowledge I will definitely be doing business with them again. The agent I dealt with was very polite and professi... See more
Company replied
After a little online research, I found Kingsley & co to be a reputable buyer for my family silver and gold heir looms. I was knocked out with the degree of professionalism employed within the organ... See more
Company replied
agreed a price little haggle when they turned up but all done as agreed money in bank
Company replied
I am surprised that Kingsley & Co and James Charles Goatley is still operating. He owes me for coins that he has sold and will not pay. The best part is that he actually admitting to selling the ite... See more
If I could give zero stars I would. I sent money for a bag from this “company” before Christmas and we are now in February with no sign of a delivery or refund. I have emailed and phoned but have got... See more
James Charles / Jamie Goatley is a serial FRAUDSTER! He takes people’s valuables and never pays. Always creates excuses. He says that he’s willing to resolve the matters professionally and tha... See more
PLEASE DO NOT PURCHASE GOODS FROM THIS RESELLER. They advertise premium products, but in reality, will send you poor quality products from the Far East. I have requested a refund and I will be cont... See more
Company replied
James Charles Child’s Goatley is a con man fraud. He has stolen our gold coins mounted into cufflinks, pendants, earrings & a bangle. We have a solicitor & hired private investigators & will have him... See more
WE HAVE HIRED PRIVATE INVESTIGATORS AND SOLICITORS AND WILL TAKE HIM TO COURT ON BEHALF OF ALL THE VICTIMS HE HAS MANAGED TO SCAM. HE WILL NOT GO FAR. THIS IS CHRISTMAS KARMA- IT WILL HIT BACK.
I agreed to sell a set of gold coins to James of Kingsley &co on the 30th September. James assured me that he had a buyer lined up and that I would receive payment in about a week From that point... See more
Company replied
James Childs Goatley is a professional con man. He steals & stalls & hires and office on a bond street with make shift girls that are accomplice stealing with him. He stalls you until he takes down hi... See more
My Kingsley Time piece Skeliton blue arrived after two weeks and I'm delighted with it. Works OK, I've had it a week and it's keeping time. Colleagues at work have commented on its look etc. Only cost... See more
Company replied
Have spoken to James this morning and he is going to visit today to rectify proceedings so hopefully all good , once he has been I will review again
Company replied
Does anybody have a current contact number for James? We are very close to completing our transaction so I will not make judgement yet, it has been a bit rocky so far but I’m ever hopeful he will b... See more
James Charles / Jamie Goatley is a FRAUDSTER! He still owes me £75,000 for my 2 watches, AP and Rolex. He keeps lying about trying to pay me! I have not received a single penny from him since the en... See more
Sent Dunkirk Coins to be evaluated, still haven’t received the money. Sent the coins in october its now reaching december. James owes me £1050 and He keeps delaying the payment. I just want my dam... See more
Company replied
To all, I have now reported this company to Actionfraud. I would advise anyone involved with this company/fraudster to do likewise. The more victims who do this increases the chances of an investig... See more
I’m also a victim of this unscrupulous con man to the tune of £75,000. I will also be going to the police and would gladly join any of this group in bringing this scum bag to justice
James Charles pulled another scam this time with 2 close people I know. Sussex police aware he also after 2 years paid me weekly back for what he owed. Bank called me he claims a charge back! He block... See more
Company replied
I gave James Charles of Kingsley and Co my Patek Phillipe watch in July 2025 to sell on consignment. He assured me he had several buyers who were interested in this type of watch. After several mon... See more
Do not use this company or deal with James Charles. I am owed £15,000 for Gold coins taken by him in July last year. Excuse after excuse for non payment.
I telephoned and spoke to a James about selling some 1st edition books. He said send him the details and he would get straight back to me. A week went by, I hadn't heard, so I rang him, he apologis... See more
Company replied
UPDATE - civil proceedings underway. The fraud was also reported to the Insolvency Service's Compliance and Targeting team (Investigations and Enforcement Services directorate). ------------... See more
Company replied
James Charles / Jamie Goatley is a SCAMMER! James collected my Audemars Piguet watch in May to sell on consignment. 2 months later, he said that he sold it and that I would receiv... See more
Company replied
Dont even think about using this company. Stear clear at all costs. They have failed to make a £3,325 payment for my Krugerand coin. Thus confirming they are just thieves.... See more
Just to let everyone know james Charles goatley is in custody for stealing gold from honest people
again James Charles who took my patek and scammed me now has a different name
Company replied
My experience has been, honestly, the worst experience of my life. Did a deal with James on 4th November 2025, with a handwritten invoice, for £23,318 of gold.... See more
Company replied
Do not go anywhere near James goatley from Kingsley and co he is a fraudster we left 6 gold sovereigns with him in October 2025 at 11 bond Street london gave us a receipt said he would have no proble... See more
I write with great trepidation over my concern as to the way you have handled our business together. My dear friend Leon, tells me that you have been very illusive and difficult to boot, i... See more
James purchased gold and silver coins, he used bank transfer for the gold, so no problems, but he took the silver coins to sell to collectors . I did manage to speak to him, he said that he had been... See more
Don't use this company I do not believe it is legit. James Charles received items from me and although initially paid some of the money on the sale withheld the rest. I phoned almost daily since Nov... See more
Company details
Written by the company
At Kingsley & Co, we redefine luxury asset buying with unbeatable valuations, seamless transactions, and absolute discretion. Our direct buying approach is free from auction fees and middlemenensures you receive the best price and instant payment. We specialise in acquiring fine jewellery, rare watches, gold, silver, and investment pieces, offering market-leading valuations through our exclusive network of private collectors, investors, and specialist dealers. This allows us to pay premium prices that other competitors simply can’t match. located in the heart of Mayfair at 11 Old Bond Street, Kingsley & Co are specialists in the valuation and purchase of fine jewellery, luxury watches, rare coins, and precious metals. We pride ourselves on offering clients a discreet, professional, and transparent service ensuring you always receive the very best price for your valuables. We also offer in store valuations or free home appointments, giving you complete flexibility and convenience. Selling your valuables has never been easier or more rewarding. Sell with confidence, sell with Kingsley & Co.
Contact info
11 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 8264 8864
- info@kingsley-co.com
- kingsley-co.com
1.9
Poor
38 reviews
Replied to 34% of negative reviews
Typically replies within 1 week
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Reported to authorities, Court judgement underway
UPDATE - civil proceedings underway. The fraud was also reported to the Insolvency Service's Compliance and Targeting team (Investigations and Enforcement Services directorate).
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Approx. £22,600 in gold was handed over to a representative of the company who identified himself as James, under a signed contract (copy retained). Despite assurances, no funds were ever received.
Multiple attempts to make contact were made via various phone numbers and channels on separate occasions, but were unsuccessful.
At the time of writing, the company’s primary telephone number appears to have been suspended. We were informed this may have followed communication with the National Fraud Intelligence Bureau (NFIB).
The matter has been formally reported to both the Police and the NFIB (Ref: NFRC251107742139).
This review may be updated or withdrawn pending full verification of the company’s explanation, cooperation by its representatives, and full settlement of the outstanding sum.
November 4, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Dear Alex,
Your recent statement contains very serious and false allegations against both myself and Kingsley & Co Private Buyers Ltd.
If you believe there has been any misunderstanding, I invite you to provide a valid receipt, invoice, or written record of any transaction you claim to have made with Kingsley & Co or myself personally. This will allow us to properly identify your case and clarify the matter.
As a legally registered UK business, we keep full documentation of all client dealings and are happy to cooperate fully with any legitimate investigation. However, if no such receipt or record exists, we will regard this statement as defamatory and malicious, and reserve the right to take appropriate legal action to protect our reputation.
Please respond by sending any supporting documents to info@kingsley-co.com, along with your full name and transaction details, so we can resolve this appropriately and transparently.
Kind regards,
Shirley Reardon
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Scammer again James Charles who took my…
again James Charles who took my patek and scammed me now has a different name
November 8, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
the person responsible for this is Jan Balog he is“We have reason to believe that the individual posting under various names, including potentially ‘Jan Balog’, is known online for making malicious reports and false allegations against multiple businesses. His name appears across several unrelated disputes, and we have now documented a pattern of targeted harassment directed toward our company. This matter has been formally reported to the police, and we are cooperating please read all about him fully.”https://x.com/CityPoliceIFED/status/https://www.telegraph.co.uk/news/2025/06/02/fraudster-can-stay-uk-because-his-children-not-speak-czech/
I agreed to sell a set of gold coins to…
I agreed to sell a set of gold coins to James of Kingsley &co on the 30th September. James assured me that he had a buyer lined up and that I would receive payment in about a week
From that point on the experience was extremely frustrating. On the 8th October he told me the money would be in his account and he would phone me the next day to tell me the exact amount I would receive and to make the payment. No call came, Over the next several weeks I called more than 20 times, most of the phone messages and texted were ignored. When I did manage to speak to James I was given a string inconsistent and unbelievable excuses.
After weeks of delays and false promises, I finally threatened to report the matter to the police on the 30th October. Only then did he send me a small payment. Despite repeated claims that the full payment had been made, this was untrue. The account was finally settled on 6th November, but only after 3 separate installments and continuous pressure on my part.
This entire process was unprofessional, dishonest and needlessly stressful. Based on my experience I would strongly warn others to be extremely cautious when dealing with this individual.
September 30, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Response from Kingsley & Co
We’re sorry to hear this client felt disappointed with their experience, but we would like to provide some important context.
The coins provided on 30th September were not a complete collection, including the main coin from the original set. This naturally made the collection far more difficult to sell, as collectors and investors typically only purchase complete boxed sets. Despite this, we still agreed to assist and proceeded with the sale.
Because of the missing coins, the agreed price reflected around 25% of the normal base rate of gold, which was fully explained and accepted. Finding a buyer for an incomplete set understandably took a little time, but the transaction was completed well within a reasonable time frame of four weeks, which is standard for such sales.
All payments were made in full through verified banking channels, and any short delay related to mandatory Anti-Money Laundering (AML) compliance checks a legal requirement for all high-value transactions in the UK.
We also wish to clarify that we strongly dispute the claim of 20+ ignored calls, as our internal logs do not reflect this. Communication was maintained throughout, and updates were provided as the sale progressed.
At Kingsley & Co, we handle thousands of successful transactions each year across the UK, built on trust, compliance, and professionalism. While we regret that this particular transaction was more complex due to the missing main coin and compliance procedures, it was handled in good faith from start to finish, and the client was fully paid.
We remain committed to transparency, integrity, and delivering the best possible experience to all of our clients.
After a little online research
After a little online research, I found Kingsley & co to be a reputable buyer for my family silver and gold heir looms.
I was knocked out with the degree of professionalism employed within the organisation. I will be definitely recommending them to all of my friends.
October 29, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Dear Philip
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you were pleased with the professionalism and service you received from our team.
At Kingsley & Co, we take great pride in offering expert valuations, transparent transactions, and the highest level of care when handling clients’ precious items and family heirlooms.
Your recommendation means a great deal to us we truly appreciate your trust and support.
Warm regards,
The Kingsley & Co Team
deal done money in bank
agreed a price little haggle when they turned up but all done as agreed money in bank
October 28, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Dear Ray,
Thank you for sharing your experience. We’re pleased everything was completed smoothly and as agreed. A little negotiation is all part of the process, and we’re glad we could reach a fair outcome that worked for you.
We appreciate your trust and hope to assist you again in the future.
Warm regards,
The Kingsley & Co Team
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Beyond expectations
Didn’t fancy a stressful trip into London with a pocketful of gold coins. So contacted Kingsley. Not only did they pay me more than HGM guaranteed, but they came to me (90 minute car journey away) and transferred the funds immediately.
Stellar service that I will use again
David
October 22, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Dear David,
Thank you for such a wonderful review. We’re delighted to hear that our home-visit service made the process smooth and stress-free for you.
At Kingsley & Co, we always aim to offer the most competitive prices and a convenient, secure experience it’s great to know we exceeded your expectations.
We truly appreciate your trust and look forward to assisting you again in the future.
Warm regards,
The Kingsley & Co Team
My Kingsley Time piece Skeliton blue…
My Kingsley Time piece Skeliton blue arrived after two weeks and I'm delighted with it. Works OK, I've had it a week and it's keeping time. Colleagues at work have commented on its look etc. Only cost £109. Delivery was longer than expected but I'm happy with my purchase.
August 29, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Dear Paul
Thank you for your kind review and for choosing Kingsley & Co. We’re delighted to hear that you’re enjoying your Skeleton Blue timepiece and that it’s received such positive feedback from your colleagues.
We appreciate your patience with the delivery time and are pleased everything arrived safely. Enjoy your new watch, and thank you again for your trust and support.
Warm regards,
The Kingsley & Co Team
Have had to chase them several times…
Have spoken to James this morning and he is going to visit today to rectify proceedings so hopefully all good , once he has been I will review again
September 4, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Dear Gordon,
Thank you for taking the time to leave a review. We fully appreciate the importance of clear communication, especially when arranging visits for significant collections such as yours. However, for security reasons, it is essential that the contact details provided to us are correct and verifiable.
In your case, the telephone number given to us was 07732 464383, which we attempted to call multiple times. Unfortunately, this number did not connect to you as you have provided us with a wrong number. As a result, and in line with our strict security protocols, we could not proceed with the appointment. When dealing with high value items such as gold coins, we must prioritise both client and company security.
We would be very happy to assist you, but before any appointment can be reconfirmed, we kindly ask that you provide the correct and verifiable contact details. This ensures both parties have confidence in the arrangements and that your collection can be handled safely and securely.
We hope this clarifies the situation and would welcome the opportunity to assist you further should you wish to get in touch with the correct details.
Kind regards,
Kingsley & Co
Our email to:gordon.forward@hotmail.com
Good Evening Mr Forward,
We Have tried calling you today on the number provided on the submission form and unfortunately he has had the same issue as myself, the number does not ring out. Due to a non working contact number, we will not attend the appointment tomorrow morning.
Kind regards
Kingsley & Co
Unprofessional
I telephoned and spoke to a James about selling some 1st edition books. He said send him the details and he would get straight back to me. A week went by, I hadn't heard, so I rang him, he apologised and said the books were worth several thousand pounds, and he would ring me about getting to see them. Another week, he never phoned, so I rang him, profuse apologies again. We discussed taking them to auction, he took my address and said he would work out how to collect them, and would ring me the next day. He never rang - another week -I phoned him and actually said politely that if he wasn't interested it wasn't a problem, just tell me so I could go elsewhere. He apologised again, and said a friend was coming to London from Cornwall and could possibly collect the books. I said I could meet him somewhere to save him any inconvience, James said he would contact him and ring me straight back. A week later - I phoned again - I think he was driving, he said he would ring me shortly - he never did, and that was 10 days ago. Over a month, I phoned 6 times, and James called me back once!
I have had businesses for over 30 years and would never treat a potential client like this. It is very short sighted because James does not know what else I might like to sell, or who I would recommend him to.
I have now gone to another company because if lack of communication is like this at the beginning, how much hassel and stress would there be, to either get back goods if they didn't sell or even get paid!!!
June 4, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Dear Mrs King
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the delays and lack of communication you experienced during your recent interaction with Kingsley & Co. We fully understand your frustration and appreciate the opportunity to respond.
At Kingsley & Co, we pride ourselves on delivering a professional, respectful, and reliable service to every client, and we are genuinely sorry that we fell short in this instance.
Clarification on the matter:
1. Communication and Follow-up
We acknowledge the missed follow-ups and the breakdown in communication on our part. This does not reflect the standards we uphold as a business, and we have taken your comments very seriously.
2. Transportation Delay
The only delay at any point would have related to arranging secure transportation for the books. We understand how valuable these items are, and we always aim to ensure they are handled with care and fully insured in transit.
3. Assurance of Payment
Please rest assured that Kingsley & Co has never failed to pay a client. We treat every consignment with the utmost professionalism, and all payment terms are clearly set out in writing before any transaction takes place. Your books would have been assessed and sold in full transparency, with prompt payment via bank transfer or other agreed methods.
We also understand your decision to take your business elsewhere and genuinely regret that the experience did not reflect the high standards we are known for. It is never our intention to inconvenience or undervalue a potential client, and we take full responsibility for the breakdown in communication.
Should you wish to reconsider at any point in the future, we would welcome the opportunity to restore your confidence in Kingsley & Co.
Kind regards,
The Kingsley & Co Team
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Review from peter hallwill find extremely professional…
You will find extremely professional people at Kingsley. With a wealth and breadth of knowledge I will definitely be doing business with them again. The agent I dealt with was very polite and professional and went miles out of his way so he could meet me and purchase my coins. Your in safe hands with Kingsley, very trustworthy people. Keep up the great work Kingsley 👍
May 28, 2025
Unprompted review
Reply from Kingsley & co, Private Buying Service
Thank you Peter, for your kind reveiw
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