Kinetix Gear Reviews 114

I purchased the shoulder brace and ice pack and was given a “free” Shoulder Health guide. Unbeknownst to me because of very little fine print, the guide was a monthly subscription for the guide ($5... See more

My order went through quickly. End of December. Item arrived in about a week. Shoulder brace works fine. No issues. BUT. A month later they have taken another load of money out of my acc... See more

I was really hopeful for this product but it didn’t work for me. I think the brace would have fit. But the strap wasn’t attached and was too complicated for me to put on by myself. Plus I thought the... See more

The cut makes it effectively useless as a clothing item, let alone training gear. I’ve had / have 7 other Gis of varying brands. By comparison, the fit is excessively slim - even for my slim frame... See more

Honest portrayal. Reasonable price. Fast shipping. Easy ordering process. It's provided my frozen shoulder with the support it needs.

The shoulder brace was exellent and I felt immediate improvement. There was a hiccup with billing, but Kinetix acted quickly to correct it! The customer service was outstanding. I recommend this comp... See more

This brace was a complete waste of money and did absolutely. Fit is like a bad halloween costume, there is no shoulder or arm fitting, so you look like a lopsided hunchback. No support or benefit even... See more

excellent product. customer service is top. no delivery problems.

Purchased one , they then took an extra £37 from my PayPal . No response from their sales office despite 2 emails , luckily my bank refunded the money after I reported the Fraud DO NOT BUY FROM THES... See more

I purchased the shoulder brace based on the ads. I received the product, and it is ineffective, uncomfortable,, and quite honestly poorly made. The straps cut into your underarm, and after wearing it... See more

I will just reiterate every other negative review...the 30 day return policy is completely useless when they don't respond. Have tried on multiple occassions over the last 20 days. Will be contactin... See more

Ordered back in October - paid for expedited shipping 7.95 - said my braces were delivered on October 30th - never received them! Have emailed numerous times no response- phone number they have listed... See more

⭐☆☆☆☆ **Stay Away From This Company — Terrible Product and Zero Customer Support** I strongly advise everyone to stay far away from this company. Their “Kinetix Shoulder Brace” is one of... See more

I would give it a negative but that's not an option. Scam company - do not order. Items do not work. Zero customer service - address is not correct - Address is for a doman company. Phone number is s... See more

This review is for their customer service only. Basically, there isn’t any. I placed an order shortly after I moved, and unfortunately the incorrect shipping address was applied to my order. My faul... See more

I wish I would have read these review before I purchased. The shoulder strap is difficult for one person to fit properly. I reached out within two days for return instructions and received an addres... See more

Received the brace and tried it on. It became painful in my armpit because of the hard adjustment flap and the material bunched up in my armpit. Several requests for a return were not answered. Thi... See more

Ordered their shoulder brace to help support my torn rotator cuff. Brace didn’t supply much support so I tried contacting KinetixGear to return it. Emailed 3 times - all unanswered. Launched dispute... See more

I have sent numerous emails on October 6, 2025, October 9, 2025 , October 29, 2025 and three (3) times through the  "Contact Us" through Kinetix Gear website with NO response. The lack of response did... See more

I received the shoulder brace full of optimism and the reassurance of a 30 day money back guarantee. It was obvious from the first time I put it on that it was way too big and extremely uncomfortable... See more

The shoulder brace was exellent and I felt immediate improvement, great with heat pad. There was a hiccup with billing, but Kinetix acted quickly to correct it! They do need to remove the subscription... See more

This company is extremely supportive and will do everything to help you in case you have any questions.

I see a lot of negative reviews about this shoulder brace and I have to disagree. Of course its not going to comfortable but it does what it's meant to do, it supports the shoulder / rotator cuff. I f... See more

Full details of purchase. Excellent follow up. Compression Shoulder strap comfortable and provides support as described. Takes the pressure off the injury during movement. Pleased with my choice of p... See more

Initially they double charged me for the brace,when I queried the charge they reversed it claiming that it was for the instructions to use the product! Then the brace never arrived.I requested a refun... See more

Buying the shoulder brace from this company was a huge waste of time and money. The brace is uncomfortable, poorly made, and ill fitting. Customer service is non existent. Buyer beware. You won’t... See more

This brace was a complete waste of money and did absolutely nothing for me. When I tried to return it, I found out that despite shipping from Houston, Texas, the company requires returns to be sent to... See more

I brought this shoulder brace. The most uncomfortable item unimaginable. I have contacted them 3 times to send back and I was ignored. I will now make a visa dispute to get my money back! Highly... See more

Ordered shoulder harness. Was not what i expected. Product was flimsy and provided no support whatsoever. Returned the product in December to the address they provided in Canada, $25 shipping.... See more

COMPANY DOES NOT STAND BY THEIR PRODUCT. TRIED TO RETURN THE BRACE UNDER THE 30 DAY WARRANTY. THEY NEVER RESPONDED TO MY EMAIL, BRACE IS UNCOMFORTABLE AS WELL. OVERPRICED GARBAGE!!! STAY AWAY!!!

Not great quality and once they have your payment details they will sign you up to a subscription or additional orders without consent. Straight up fraud. Do not use!

I ordered 2 shoulder harnesses from the company. I received a message from the Post office saying my order is being held for insufficient postage. I contacted the company twice to inform they. After w... See more

awful product - flimsy and difficult to fit. Also they took a second payment without authorisation. awaiting refund but not hopeful. Scam company.

Product doesn't work as advertised. Offered 2-7 day delivery, shipped COD for $14. No number to call for return #. No answer from customer service.

Purchased shoulder brace, but the product does nothing to stabilize my shoulder. It is useless. I reached out to their support via email, and received no response. After 6 days, I called the number wh... See more

I ordered a item from this company paid 20 pounds to return it and still no refund 2 months now i have tracked it and they have received the item DON'T BUY FROM THEM

The brace is very uncomfortable and it cuts your underarm too. I tried numerous times to contact the company for a refund and info to send the brace back. No response. Horrible company!!

the shoulder braces are very uncomfortable and cannot wear them for more than 2 minutes! don't work at all to relieve the pain anyway. I tried to reach the company with 4 different emails and a phon... See more

I received it was way too big on my shoulder and I have sent six emails and they are not responding even though they guarantee 30 day moneyback guarantee it’s been two weeks since I’ve been sending em... See more

Shoulder brace doesn’t fit right . And don’t even think about a refund . Customer service will not answer you through email , social media and there’s no phone number on the site to call. Stay away or... See more

The brace bought is a Chinese product and extremely low quality, also their system has been auto deducting extra money each month and no services are provided. I have reported them to Paypal for fraud... See more

This company sells a product, but then start billing you $39 per month as if you took a subscription. There is no indication of a subscription service or a subscription agreement in the order details.... See more

Paid for shoulder brace, never arrived. Chased, no response. Customer support e mail does not work. Think probably a total scam and best avoided.

The companies customer service is rubbish and they’ve failed to respond to my numerous requests for the promised 30 day refund. AVOID at all costs

Avoid these grifters! I ordered one shoulder brace. They charged me double and then took monthly payments off my card for a subscription I never signed up to. I couldn't find any details in small... See more

I ordered their shoulder " brace". The product quality and fit is horrible. The fabric is scratchy and it didn't provide any real support like advertised. My order was advertised as having a promotion... See more

Terrible customer service, failed to reply to multiple emails. Product is not as advertised. DO NOT BUY FROM THEM!!!

Returned item to canada at half the cost as they don't do returns labels. This was over 1 month ago still no refund im now 67 pounds out of pocket. Zero customer service. Had I knew I was buying from... See more

I tried brace on day after I received it . Did not get on with it . This was in May . I have been constantly emailing and messaging to find out how to return and get a refund . I have found that... See more