Kilncrafts Reviews 

110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and communication, highlighting the staff's helpfulness throughout their purchasing journey. Many people noted the fast and efficient delivery, with items arriving promptly and often well-packaged. The quality of products, like pottery wheels and accessories, frequently exceeded expectations, being described as sturdy, well-made, and quiet. Consumers particularly appreciated the thoughtful inclusion of high-quality tools and starter bundles, making it easy for both beginners and experienced users. Many also highlighted the practical design and durability of items like aprons, wheels, and benches, ensuring long-term satisfaction.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Service

Customers consistently note positive experiences with service, describing it as excellent and brilliant from... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The kiln took a few weeks to arrive due to coming from Germany (Nabertherm 45L), The packaging was superb. I was informed on it being dispatched and arriving in the country and the day it was to arriv... See more

Rated 5 out of 5 stars

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the sh... See more

Rated 5 out of 5 stars

A great service from start to finish. Friendly and personable from the 1st enquiry on the website on a Sunday evening. Wheels were delivered as soon as we were ready for them. It took us a little whi... See more

Rated 5 out of 5 stars

Well priced wheel easy to purchase, slight delay on delivery as they didn’t notice I was on the Isle of Wight so took a bit longer, but worth the wait. Easy to set up and fits lovely in my art space... See more


Company details

  1. Pottery Store
  2. Jewelry Equipment Supplier
  3. Pottery Manufacturer

Written by the company

Kiln Crafts is a UK-based online store, born from the vision of Shannon and Matt, offering a vast range of craft equipment along with a wealth of knowledge in a friendly community ambiance. The store extends beyond commerce, striving to nurture a crafting community where queries are welcomed and creativity is honored. They offer a wide spectrum of quality and reliable craft tools, making it a hub for both novice and seasoned crafters, with the founders always available for advice or a friendly chat about crafting​1.


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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4.9

All reviews

(110)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

My first wheel

Just received my first wheel from Kilncraft. Customer service and communication excellent. Great price for starter package. Can't wait to try it out.

September 30, 2025
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Rated 5 out of 5 stars

Lovely looking wheel that is very quiet

Lovely looking wheel that was simple to set up out of the box.

Super quiet, you could throw next to a sleeping baby/dog/partner. As powerful as expected.

I bought the Daisy package. The stool is sturdy and holds my large frame easily. So far the wooden batts have been great.

The tools are also good quality, but careful where you leave them to dry as the red dye will bleed from the wooden tools.

Great communication before purchase with Shannon and aftercare with Olivia. Overall I am very happy and will recommend.

September 29, 2025
Rated 5 out of 5 stars

The purchase from Kiln Crafts went…

The purchase from Kiln Crafts went smoothly, and I was impressed by Olivia’s customer service. I was not however pleased with the courier, who delivered to a different house and did not put a note through my door. I had to phone them.

September 29, 2025
Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish. Friendly and personable from the 1st enquiry on the website on a Sunday evening. Wheels were delivered as soon as we were ready for them. It took us a little while to get them unwrapped due to having to wait for the electrician to do his thing but the wheels are now looking great in their new home at our community pottery studio in West Sussex. Can't wait to get potting on them!!
Love from Daisy Lake Pottery.

September 22, 2025
Rated 5 out of 5 stars

Perfect

Purchased as a gift to a pottery beginner and she loves it! Packaged lovely

September 13, 2025
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Rated 5 out of 5 stars

Lovely bench

Lovely bench, good price, delivery was pretty quick. Olivia was really helpful, following up on order and making sure it was all ok. Very pleased!

September 12, 2025
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Rated 5 out of 5 stars

Great

I love my new Ikon V46. Very easy to use. Ordering was simple and they didn’t mind chasing the delivery simply because I was too excited.

March 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service, kiln purchase and delivery

Fantastic, faultless and friendly customer service right from my enquiry, purchase, delivery and after sales care. All my kiln questions were quickly, carefully and accurately answered helping me decide which option to choose. I was kept informed about my purchase so everything went smoothly. I happily recommend Kilncrafts and will use them again. Thank you very much!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ikon V46

I purchased the V46 as my first kiln and relatively new to pottery. It has been brilliant. So easy to use, plug it in and follow the instructions. I did get stuck on something and emailed Kilncrafts and they assisted straight away. Really positive experience, thank you!

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Clear communication. Guide for installation and use sent via email was very well received. The Daisy pottery wheel is fabulous, very quiet and robust. Easy to use, great batt system and lovely free tools, and it was very well packagedand delivered. I'm very very pleased 😀

March 26, 2025

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