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Kidshive Reviews 946

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TrustScore 1.5 out of 5

1.4

Children's Toys Store
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Review summary

Created with AI, based on recent reviews

Evaluating 931 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, reporting that items never arrived or were incorrect. Consumers also had significant issues with products, noting that they were not as described or of poor quality. Furthermore, many struggled to receive refunds, with promises often unfulfilled. Reviewers frequently experienced problems with delivery services, citing delays and lost packages. Communication was also a major concern, as many found response times to be slow or non-existent, especially when trying to resolve issues or request refunds. Conversely, a small portion of people felt satisfied with their purchases, noting that products arrived as described, were well-packaged, and that the delivery process was smooth and timely.

What people talk about most

Order

Consumers express significant dissatisfaction with their orders. Many report that items, such as play mats,... See more

Product

Reviewers mention negative feedback about product. Many customers report not receiving their ordered items,... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report... See more

Delivery service

Customers consistently report negative experiences with delivery service. Many reviewers state that their... See more

Response time

Reviewers highlight negative aspects of response time. Many customers report that initial responses from... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Stay away from this site, they lie about stock levels and their location. In fact, 6 weeks later, still no refund or product, they refuse to refund or explain anything. "It's in transit" they say, eve... See more

Rated 1 out of 5 stars

Awful experience with this company. Wish I had searched for reviews before I ordered as I experienced the exact same treatment as every other person that has left a bad review here. Placed an order n... See more

Rated 1 out of 5 stars

Foam play mat wrong pattern, still awaiting refund months later. Ordering was fine, tracking the order was no problem. Even discussing the refund wasn't too bad but having been told they would process... See more

Rated 1 out of 5 stars

Scam. Ordered in July and items were never received despite numerous emails. I've learned my lesson to always check Trustpilot BEFORE placing an order, even if the website looks legit and has good SEO... See more

Company details

  1. Children's Toys Store

Written by the company

At Kidshive, thousands of parents trust us for quality toys, baby essentials, and smart accessories that make family life easier. Fast delivery, top brands, and products kids love — see why families keep coming back!

Contact info

1.4

Bad

TrustScore 1.5 out of 5

946 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scam alert!

Mary from Kidshive told us that our parcel was in transit on 3rd July 2025 - yes 2025!!! It has not turned up and she refused a refund because she said it has been shipped out. She told us to wait for a week or two but it has been nearly a year and no refund, no items and website has been deleted. Scam artists!

July 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Crooks

Awful. Avoid at all costs. Toys never arrived. Refund promised but never received. Bunch of Crooks

April 6, 2026
Unprompted review
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Rated 3 out of 5 stars

So far

So far, everything has been smooth, delivery was super fast and the toy prices are great. I haven’t needed customer service yet, but the experience has been really positive.

January 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Items never received. AVOID

Placed an order in June, never received the items. Have emailed several times, at first I was getting emails back to say there was a delay with delivery now I don’t get any emails back. No refunded given and no items received. Webpage doesn’t exist anymore.

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable

Unbelievable. Ordered a play mat in 10th July, have asked for a refund SEVERAL times, item never arrived and emails not being responded to. Emails now being returned as doesn't exist. AVOID AT ALL COSTS!!!!

July 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam scam scam !!!

I ordered a baby play gym from this site at the end of June and it never arrived. They told me it was stuck in transit and when I later requested a refund, I never received one. The whole experience was horrible. I really wish I had checked reviews before making the purchase.

June 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you

I bought several times in that shop. All was perfect, from payment to delivery. Thank you.

November 7, 2025
Unprompted review

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