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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, with many highlighting the comfort and lasting support of the shoes. The customer service team is frequently commended for being helpful, friendly, and efficient in resolving issues, often going above and beyond expectations. However, some people were dissatisfied with the response time from customer service, noting delays and a lack of communication. A few other people also felt that the product quality was not always consistent, experiencing issues like dye bleed or premature wear, and some found the sizing guidance to be inaccurate, leading to shoes that didn't fit.

What people talk about most

Product

Users describe positive interactions with the product, often praising the comfort, fit, and design of the... See more

Customer service

Clients share positive opinions on customer service, with many praising the fast, effective, and helpful... See more

Quality

Consumers generally express satisfaction with the quality of products, often highlighting their comfort,... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for their... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product, Excellent service. I had a problem with my order and wrote an email.. response was quick, friendly, and clear; problem solved. The shoes fit my wide, high arch feet so well that I c... See more

Rated 5 out of 5 stars

I love Karhu shoes, they are very comfortable, great designs and they are built to last. I also had a really good response from customer services when I contacted them about a small issue with my most... See more

Rated 5 out of 5 stars

I’d had several pairs of trainers from Karhu in the past. I bought a pair of Legacy 96 in October 2024, and had worn them fairly regularly before a fault saw the toebox split from the sole in Septembe... See more

Rated 5 out of 5 stars

I was really happy with my purchase. Unfortunately when I wore my trainers and it rained there was some dye bleed into the uppers. I contacted customer service and they sent out a replacement pair.... See more


Company details

  1. Shoe Factory
  2. Sportwear Manufacturer

Written by the company

Karhu, founded in 1916 in Helsinki, known for their running shoes and lifestyle sneakers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick, Friendly, Clear problem solving!

Excellent product, Excellent service. I had a problem with my order and wrote an email.. response was quick, friendly, and clear; problem solved. The shoes fit my wide, high arch feet so well that I can stand in them for 9hrs, everyday. I’m happily replacing them after 2 years of that load, even though I don’t really need to (because they’re still comfortably supporting me, and showing very little tread flattening) but I’m treating myself!

April 30, 2026
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Rated 5 out of 5 stars

Karhu not only makes excellent shoes

Karhu not only makes excellent shoes, but their customer care team is similarly top notch. They provided an immediate answer to my question and were extremely helpful. Great shoes, great people. Highly recommended.

April 19, 2026
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Rated 5 out of 5 stars

Great service

Great service. After a pair of shoes got damaged shortly after starting to us them, I was provided with a new pair. Much appreciated.

April 15, 2026
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Rated 5 out of 5 stars

Most perfect interaction with the Karhu…

Most perfect interaction with the Karhu customer support. My running shoes build a hole inside the shoe after 3 months, so I wrote a message about this. They handled the situation so well and super friendly and offered me to replace the shoes right away or to get a refund. Absolutely not a given for me, so thank you Karhu-customer-service!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I really like the shoes

I really like the shoes. This order was my second and they look great. I ordered a size too small initially and the returns process was very smooth and my reorder of the correct size has also gone well. I found my first pair of kahru’s, Fsuion 2.0 to be hard wearing and well built. Loved the design and the colourways also. Mine were themed on the Helsinki metro colours.

April 3, 2026
Unprompted review
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