Kaoori Reviews 293

TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

Initially no communication from Kaoori despite repeated enquiries about my order which has still not arrived 9 days after ordering. The 3 to 5 days delivery was not met. This has now changed with a... See more

Rated 5 out of 5 stars

I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... See more

Company replied

Rated 4 out of 5 stars

Paid extra £10 for postage. No issues with delivery. Arrived in 3 days. Purchased a £50 14” board & pieces. Was intended as a gift for my daughter but the quality is not as expected so instead we’re... See more

Rated 1 out of 5 stars

Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed w... See more

Company details

  1. Gift Shop
  2. Furniture Store
  3. Game Store
  4. Kitchen Supply Store

Information provided by various external sources

The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.


Contact info

3.3

Average

TrustScore 3.5 out of 5

293 reviews

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Rated 5 out of 5 stars

Great design, quality and feel

The design, quality and feel of the chess pieces and board exceeded my expectations - truly a pleasure to use.

January 16, 2023
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Reply from Kaoori

Dear Rob,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

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Rated 5 out of 5 stars

A great range of chess and backgammon…

A great range of chess and backgammon sets at good prices!!

January 13, 2023
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Reply from Kaoori

Dear Bob,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Very satisfied

A two part review. (1) I am absolutely delighted with the size & quality & great value for money of this chess set ( I ordered 2 ) the presentation box is of a very high standard, as are all the pieces. I can find NO fault with this item and it deserves 5 stars. (2) The same can be said about the excellent customer service and speedy response time to emails, very well done Anna, a perfect example of how Customer Service and care should be given. I was also particularly impressed with the speedy & very safe courier chosen – DHL Express. I placed my order after hours on Jan 4th and it arrived safely and very well packed at 4:00 pm on Jan 6th – very impressed. Happy to recommend this website and Company. Megan x

January 6, 2023
Unprompted review
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Reply from Kaoori

Dear Megan,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Bought a chess set from kaoori but it…

Bought a chess set from kaoori but it wasn’t for me ; so returned to kaoori with no problems and great communication to receive a full refund within a couple of days , I would use this company again but would do more research on chess sets but overall a pleasant company to deal with ,

January 7, 2023
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Reply from Kaoori

Dear Simon,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 1 out of 5 stars

Terrible experience

Terrible experience
Ordered before Xmas, order never arrived, no response over email, dead “25/7” support phone line, no response via chat bots even..

Still waiting for any response

Zero out of 10, would never recommend

January 3, 2023
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Reply from Kaoori

Dear Customer,

Thank you for your review. Your order has been placed on 25.12.22, Right on Christmas day, we have received an email from you 2 days ago, however due to huge number of requests it takes 2-3 days to respond to each customer. Please wait till your queue and our agents will do their best to solve your request.

Kaoori Team

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Rated 1 out of 5 stars

I never received my order which was for…

I never received my order which was for my daughter for Christmas and I e mailed asking where it was and I have had no reply. I have received a refund but not explanation so not happy won’t be dealing with them again

December 13, 2022
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Reply from Kaoori

Dear Customer,

Full refund has been released to your initial payment method, right after placing the order, as the product you order has gone out of stock.

Best regards
Kaoori

Rated 5 out of 5 stars

Delivered on Time

Item came earlier than expected and was delivered in good condition despite adverse weather conditions in the area.

December 12, 2022
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Reply from Kaoori

Dear Gillian,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 1 out of 5 stars

Ok until you have the money and then…

Ok until you have the money and then you are not interested. I have no idea when the parcel will arrive and the tracking system does not work and you say it is out of your hands and refuse to help. Once you have the money you are not interested.

December 1, 2022
Rated 1 out of 5 stars

The chess board I ordered doesn't look…

The chess board I ordered doesn't look like the picture on the website and I've emailed to ask for a refund but no reply. For £60 I wanted better quality. Now left with no choice but to keep the chess board as its a gift to my father for his birthday and I haven't got time to wait for the reply to my email.

December 8, 2022
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Rated 5 out of 5 stars
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Reply from Kaoori

Dear Frances,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

delivery on time

delivery on time
lovely chess set
easily tracked from start to finish

November 25, 2022
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Reply from Kaoori

Dear Miss Jozefina,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish. My fragile electronic chess board arrived on time, and in perfect condition despite my initial concerns about its starting location in Slovenia. Almost daily updates from DHL, fantastic. Kaoori also contacted me regularly, and I would definitely recommend this retailer. First class in all respects.

November 14, 2022
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Reply from Kaoori

Dear Phil,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 2 out of 5 stars

I had no communication from the company…

I had no communication from the company having been told my chess set would arrive in 3-5 days in time to give for a birthday gift. It didn’t arrive and tried to phone the shop in Covent Garden but that was dead line. Having checked Trustpilot and seen other poor reviews I assumed Kaori was a scam site too. However the set arrived safely a month late and I’m pleased with the product. Their customer contact needs to improve and they need to be honest about delivery times.

November 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Good product exactly as shown quality…

Good product exactly as shown quality wise

November 8, 2022
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Reply from Kaoori

Dear Joy King,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Happy Customer

I didn't see these reviews until after placing my order, but I have to say that my experience was entirely positive.

I was shown a message when placing my order telling me that I wouldn't be charged until the chess set was ready for dispatch, which was reassuring given that there seem (from other reviews) to be some long delays for some orders.

A few days later I was charged for the chess set, and it arrived a couple of days after that. Realistically, I wasn't expecting to receive it any more quickly than this anyway.

The chess set is exactly as described, and I'm very happy with it. I can only sympathise if others haven't had the same experience that I have.

November 6, 2022
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Reply from Kaoori

Dear Mr Steve,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 1 out of 5 stars

Avoid this scam company

Avoid this scam company. I purchased a chess board 4th July with a 5 day delivery time for my boyfriends birthday. His birthday came and went, by mid July I was ringing multiple times after no communication, no one answers the phone or it disconnects you. So I emailed them end of July, the finally responsded mid August to say that the item was out of stock and offered a refund. Given the birthday has passed I accepted. It’s now early October and I still don’t have a refund. I am having to go to through a court claim process because I have no hope they will provide the refund.
The delivery time was falsely advertised on their website. The communication is impossible and tedious. And they withhold your money with no good reason. Terrible company.

October 2, 2022
Unprompted review
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Rated 1 out of 5 stars

DO NOT ORDER - FRAUD

Unfortunately it's fraud, I've placed a couple of orders, none of them have arrived, for some I didn't even get a confirmation for the order. I've tried to contact them but only received an email weeks later without any helpful information. I will have to take the case to the court.

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid this scam

I bought a chess set with pieces, money was immediately taken, but after a month and a half, still nothing.
I contacted them through their chat, no response. Their "contact" page doesn't work.
Through mail they say "We will look into it" and... That's it.
Absolute scam for sure, I'm really disappointed.

August 17, 2022
Unprompted review

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