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2.6

Poor

TrustScore 2.5 out of 5

30 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

bedrag is terug betaald,na 6 weken mailen

Dear,

Subject: #KSS21028/return of purchase amount with shipping costs/as promised/kansens remains in default/does not keep agreements

The entire internet is full of complaints about your webshop and about the very unprofessional attitude towards customers, I have written to various organizations, about your fraudulent practices and an investigation is being conducted, into the extent of fraud.
People order from your websites and receive incorrect or incorrect products, people are very dissatisfied, the way of handling, which goes against the general terms and conditions of your website.
And when can I receive my purchase amount back, where the product has not been used, is still in the original packaging as received.
You have been promising me for 3 weeks that I will receive my purchase amount back, you have been promising me for 3 weeks that you will give me a return address, so that I can use it and return the product and I would receive the amount of shipping as the purchase amount back. I also notice that you are letting your customers choke, as the various complaints about your unheard of attitude towards customers, you are also very unheard of towards me, I have been trying for 3 weeks to get my purchase amount back, but your organization does not care about anything.

When can I expect my purchase amount back, photos have already been sent, as new undamaged in packaging, I am waiting for the return address.

Greetings,
Hans

Na 6 weken mailen op en neer, heb ik eindelijk het aankoopbedrag terug ontvangen.

Er is 39,99 per afgelopen zaterdag op mijn rekening bij geschreven.


hans van den berg

Apr 17, 2025, 15:35 GMT+8

Dear,

I wish to exercise my 14 day return right of withdrawal.
But you refuse to accept my rights.
-----------------------------------------------------------------------------------------------------------------
Return and Refund Policy
Thank you for your purchase. We hope that you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it to us. See below for more information on our return policy.

RETURNS

To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition as you received it and not damaged in any way.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

RETURN PROCESS

To return an item, please contact customer service for a return address. Once you receive the address, place the item safely in its original packaging and [attach your proof of purchase].

Your return shipping is free in some cases. If you are returning an item and the reason for the return is not due to an error on Kansens.com’s part, the cost of return shipping will be deducted from your refund.

REFUNDS
After we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 14 days from the time you receive your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
------------------------------------------------------------------------------------------------------
I wish to exercise my right of withdrawal within 14 days.

Please send a free return label, otherwise I will generate multiple complaints about your organization on the entire internet.

I would like to get my purchase amount back of 40 euros.

Greetings,
Hans

kansens
Bestel #KSS21028
Je hebt een terugbetaling ontvangen
Totaal terugbetaald bedrag: €39,99 EUR. Het kan tot 10 dagen duren voordat deze terugbetaling op je rekening staat.

Besteloverzicht
HD Dashcam met WiFi en GPS × 1
Voor camera / HD
€39,99

Subtotaal

€39,99
Verzending

€0,00
Btw

€0,00
Totaal

€39,99 EUR
Totaal betaald

€0,00 EUR

€39,99
Terugbetaling
Visa

- €39,99

May 12, 2025
Unprompted review
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Rated 1 out of 5 stars

The website is a scam and breaks many trading laws

The website states free returns. The item received was not the item presented for sale in the website (ridiculously poor quality and not with the printed text as advertised).
They were contacted the day it was received- now 23 days ago) and since have come with nothing but worthless atemots to get to accept a partial refund - which I will not agree to as a consumer I am due a full refund for the trash they sent, not the printed hoodie I ordered.
They are now insisting that they will only give a partial redund(which is illegal in my country of residence), and a refusing to acknowledge or honour the “free returns” stated on their website which they legally obliged to.
Every email sent has taken at least 4-5 days to get any response- just a delay tactic hoping the customer gives up - I will not.
The company is clearly a scam company advertising quality goods at high street prices then ordering worthless crap from wish.com and purely trying to manipulate customers in an attempt to keep money by issuing only partial refunds.

February 5, 2025
Unprompted review
Show reviews in all languages. (30 reviews)

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