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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using JVZoo for less than six months and have had an amazing experience so far. The platform is super user-friendly, and the support team has been responsive and helpful every step of the... See more
JVZoo thank you for welcoming everyone with open arms! Never have I experienced the level of commitment to support affiliates and vendors! These guys bend over backwards, reply in seconds and are tota... See more
I honestly don’t know where to begin, but I’m really thankful for JVZoo. When I first started, I had zero experience, and now, after a few years, I’ve built some great connections through this... See more
Company details
Written by the company
JVZoo is an online MARKETPLACE and affiliate network, housing over 1,400,000 affiliates to promote and sell your products. None of the products listed for sale in our marketplace are sold by JVZoo. If you have a product review, please either leave it in our marketplace by the product (just as you would on Amazon), or write the review on the product owner's TrustPilot Page. Reviews on JVZoo should only be about our services offered.
Contact info
32766, Oviedo, United States
- jvzoo.com
3.7
Average
172 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There is a page on their webad CSbsite that…
There is a page on their website that directs you to refunds but that's as far as I got. Sent numerous emails directing to that page. No clear effort on their part to refund my 264.00 back. I put my cursor on the next page and when I tried to back out the system charged me.
Be careful I wouldn't trust these people. Joseph D.
March 13, 2026
Unprompted review
Reply from JVZoo
Hi Joseph,
We’re really sorry to hear about your experience — that’s definitely not the kind of service we aim to provide.
I searched JVZoo's help desk and was unable to locate any requests under your name.
We are a marketplace and are happy to step in and assist people gaining refunds when they open tickets with us.
We’d truly like to help you get on the right track. To do that, we’ll just need a few details so we can locate your account or purchase and guide you properly.
Please reach out to us at support@jvzoo.com
with any information you have (such as the email you used or the JVZoo transaction ID of your purchase), and our team will do their best to assist you step by step.
You’re not alone in this—we’re here to help.
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I purchased this product and wasn't… CAN'T GET A REFUND
I purchased this product and wasn't quite ready to use it. I've opened up a ticket for a refund and have been getting nothing but a run around. They tell me I have to close the ticket first before I can get a refund. This has been going on for several weeks. They keep putting me off. Scam company. I think they do this so after the 30 day refund policy, I'm no longer able to get the refund.
March 15, 2026
Unprompted review
Reply from JVZoo
Hi Mike,
We’re really sorry to hear about your experience — that’s definitely not the kind of service we aim to provide.
We’d truly like to help you get on the right track. To do that, we’ll just need a few details so we can locate your account or purchase and guide you properly.
Please reach out to us at support@jvzoo.com
with any information you have (such as the email you used or the JVZoo transaction ID of your purchase), and our team will do their best to assist you step by step.
You’re not alone in this—we’re here to help.
Kind regards,
JVZoo Support Team
JVZoo stands by their promise!
JVZoo processed my refund immediately upon receiving my refund request. JVZoo honored their guarantee to process refunds without question within 30 days of purchase date. Hazel was so nice, respectful, and wonderful to work with, and she will leave an update and inform you of the progress. She worked on Sunday to refund me.
JVZoo is a trust worthy company that you can rely on to keep their promise and guarantees.
April 11, 2026
Unprompted review
Reply from JVZoo
Thank you for your review. We are happy to assist anyone who has purchased through our marketplace and are always available.
Your platform won't let me in and keeps…
Your platform won't let me in and keeps asking for .Oregon money when I complained and requested a refund I was assured I'd get it back but to this day I've still nit reviewed my refund it's been over two months.
February 27, 2026
Unprompted review
Reply from JVZoo
Hi Billy,
We’re really sorry to hear about your experience — that’s definitely not the kind of service we aim to provide.
It sounds like you’ve run into two separate issues: trouble accessing your account and a delay with your refund. Neither should take this long, and we completely understand how frustrating this must be, especially after being assured the refund was on its way.
We’d really like to get this resolved for you as quickly as possible. Could you please reach out to our support team directly at support@jvzoo.com with your account details such as your email address and any previous correspondence? If you already have a ticket number, including that will help us track things down faster.
We take situations like this seriously and will make sure your case is properly reviewed and followed up until it’s resolved.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Best regards,
JVZoo Support Team
Making the return was very easy
Making the return was very easy. No problems in returning this item. Money is transferred in different ways. It’s your choice. It could not have been easier.
April 10, 2026
Unprompted review
Reply from JVZoo
Thank you for your review. We are happy to assist anyone who has purchased through our marketplace and are always available.
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Support Team was happy to help me with…
Support Team was happy to help me with my requests and everything got solved
April 10, 2026
Unprompted review
Reply from JVZoo
Thank you for your review. We are happy to assist anyone who has purchased through our marketplace and are always available.
Keeping vendors honest
When a vendor failed to honor its refund policy, I asked JVZoo to intervene and they did. The refund was provided and they promise to monitor this vendor for further such incidents and to take further action if warranted.
Can't ask for more than that.
April 8, 2026
Unprompted review
Reply from JVZoo
Thank you for your review. We are happy to assist anyone who has purchased through our marketplace and are always available.
No hassle refunds
No hassle refunds. I didnt have to deal with the seller offering me other products instead of a refund. Had my money back by 9am the next morning. So easy and painless. Only platform that feels like it cares about and actually listens to the customer.
April 4, 2026
Unprompted review
Reply from JVZoo
Thank you for your review. We are happy to assist anyone who has purchased through our marketplace and are always available.
I don't recommend buying the product…
I don't recommend buying the product that these types of people sell. It is a scam
March 31, 2026
Unprompted review
Reply from JVZoo
Hi Mike.
As a marketplace, we’re here to support customers with any products they’ve purchased through our platform. We checked our help desk and can confirm that you submitted a support ticket today. Our team has already responded and requested a bit more information from you so we can properly assist.
At this stage, we haven’t received the details needed to move forward, but we’re ready to help as soon as you provide them.
We understand your frustration, however, leaving a 1-star review within the same day—while your request is already being handled—doesn’t reflect the full picture of the support process.
Please reply to your support ticket with the requested information, and we’ll make sure this gets resolved for you as quickly as possible.
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I never got my acct for my money to be…
I never got my acct for my money to be sent to me I paid for a setup and everything
April 1, 2026
Unprompted review
Reply from JVZoo
Hi Joyce.
We are a marketplace and are happy to step in and assist people with products they purchased.
We can see that you also opened a support ticket with us, and our team has already provided you with the necessary information on how to get in touch directly with the product creator. Since they manage account setup and delivery, they’ll be the best point of contact to resolve this for you as quickly as possible.
urgent
It's confusing, right off the top. I'm trying to get it all connected, but I'm not that computer. Soggy, so I'm reaching out to somebody that if you're out there, please help me set this up so I can stop worrying about day to day and a roof and food on the table with family getting to doctors, they need to make this happen. Please reach out
April 1, 2026
Unprompted review
Reply from JVZoo
Hi Meghan,
We’re really sorry to hear how stressful this situation has been for you, and we understand how overwhelming setting up everything can feel.
We’d truly like to help you get on the right track. To do that, we’ll just need a few details so we can locate your account or purchase and guide you properly.
Please reach out to us at support@jvzoo.com
with any information you have (such as the email you used or the JVZoo transaction ID of your purchase), and our team will do their best to assist you step by step.
You’re not alone in this—we’re here to help.
Kind regards,
JVZoo Support Team
JVZoo Support is 10 out of 10!
Hi Jarrod,
Thank you very much for the support I receive from JVZoo.
The cooperation with all of you at JVZoo support is 10 out of 10, and I am very grateful for your help in this specific situation.
Best Regards,
Sven Järncrantz
March 25, 2026
Unprompted review
Reply from JVZoo
Thank you for your review. We are happy to assist anyone who has purchased through our marketplace and are always available.
Bought the Proverbs Profits thru JVZoo…
Bought the Proverbs Profits thru JVZoo and it charged my card $297.00 - 10 times, which came out of no where, along with the original cost of the product of $67.00 + $19.99, trying to get the credit card company to dismiss the charges as it was not part of the advertisement. How legit is jVZoo? Or this company? It's been almost 4 days and still have not received any login links to get into the program I purchased.
March 17, 2026
Unprompted review
Reply from JVZoo
Hi Berta.
We are a marketplace and are happy to step in and assist people gaining refunds when they open tickets with us.
We will happily assist you if you can contact us support@jvzoo.com and tell us what you purchased, under what email address. Once we have this information, we can also review why you are seeing multiple charges on your account.
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After watching the video I changed my…
After watching the video I changed my mind because it started getting pretty expensive! After 187.00 dollars which I did not expect to pay. And even after the 187.00 dollars that was charged to me account there was an offer to protect against ciber attacks for another 129.99. Which of course I refused.Too expensive for me. And I’m not going to say that it’s a scam because I’d rather not even take that chance right through here that it may be. There is three transactions pending in my account. First one is WHOP*JVZOO MARKET PLACE for 129.99. Second one is for WHOP* JVZOO MARKET PLACE for 19.99. And the third one is for WHOP*GOLDBOT AI for 37.99. I need the full amount refunded ASAP! I did reach out to JVZOO through email and received a ticket number but the transactions were done almost 6 hours ago and I still have not been refunded. Then the phone number that I tried to call for JVZOO before even leaving an email for my refund has just been busy all day which has made me very uncomfortable. Also this is Shareena Hunter so there’s no confusion as far as that goes! Please provide my refund back to my payment method that I provided in the email.
Thank you
Updated review:I did receive my full refund by the next business day! There’s so many scams that it’s hard to know what’s legit and what’s not! My apologies for the misjudgment and thank you JVZOO for your prompt assistance with the issue!
March 17, 2026
Unprompted review
Reply from JVZoo
Hi Thank you for your review.
I’ve reviewed your account and can see that your purchase was made today, and your refund request was submitted shortly after. That request is already in our support queue.
We respond to all support tickets within 24 hours. Posting a 1-star review within the same day, before that window has even passed means our team has not yet had the opportunity to review or respond to your request.
JVZoo processes a high volume of transactions daily, and we have established systems in place to ensure requests like yours are handled properly.
Please allow our team the time to process your refund today, and once completed, I ask that you update your review to reflect that outcome.
Laura Casselman
CEO, JVZoo
No refund- I feel scammed
I don’t want to be part of it because they want truthful from the start I sent money that I wasn’t supply because of how good it sounded. I’ve been asking for a refund all day for the money and all I’m getting is the run around. Can anybody help me out. I feel like I got scammed
March 18, 2026
Unprompted review
Reply from JVZoo
Hi Phillip.
I see the you just opened support tickets with our help desk this morning. That's exactly what you needed to do! Kindly give us time to process the refunds today. You have not been scammed, you simply haven't allowed us enough time to process the refund you've just requested.
Couldn't even sign up for proverbs profits and I got scammed
I just tried to sign up for proverbs profits and JVZoo already scammed us.
Had to cancel our credit cards and everything bc of them today.
Sickening.
March 17, 2026
Unprompted review
Reply from JVZoo
HI Britten. The team at JVZoo has already responded to your support ticket opened today. We are happy to assist you with any concerns, obtaining a refund, and mostly ensuring you know that we have in no way scammed you nor would we. Integrity in business matters to us. Kindly allow us the chance to prove it by checking our response to your support ticket.
Refund!
I’m very satisfied with the assistance received from JVZoo support team! Sadly, I had to ask for a refund and few minutes later… It was done! -A very satisfied costumer!
March 13, 2026
Unprompted review
Reply from JVZoo
Thank you for sharing your experience, Jay. JVZoo is always here to assist when given the chance.
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I have requested my money refunded…
I have requested my money refunded several times and get the rub around. I should’ve realized earlier on in the process that this was fishy when they kept asking for more and more money. I just want my hundreds of dollars back ASAP
February 26, 2026
Unprompted review
Reply from JVZoo
Hi Dianne.
I've just searched JVZoo's help desk and we have no requests from you for a refund. We don't even have a customer with your name. We are a marketplace and are happy to step in and assist people gaining refunds when they open tickets with us. I'm certain if you check, you've not written to JVZoo, but rather an individual seller. I'm assuming you used an email address that doesn't contain your name as well since we can't find you in our system.
We will happily assist you if you can contact us support@jvzoo.com and tell us what you purchased, under what email address and what you're requesting refunded.
Help us Help you!
EDIT: We keep updating this message as we find that most of our negative reviews come from people claiming they cannot gain a refund from us. When we search our help desk and customer accounts, we have no customers with the name used to write a negative review of JVZoo. When we respond on Trustpilot, we receive no response in return to help. We request additional information via Trustpilot's system and still nothing.
Trustpilot allows the reviews to stay stating the reviewer doesn't have to use their real name.
WHY WOULD ANYONE WHO WANTS A REFUND NOT USE THEIR REAL NAME OR PROVIDE INFORMATION TO RECEIVE THE REFUND??? We are a marketplace, we are not psychic. If this means we are to receive negative reviews for being exactly what we claim and never what we do not claim, so be it. We happily refund people that use their real names and open support tickets with our company, JVZoo.
They were great - Helped with a Refund Issue
I purchased a SaaS product from a vendor and the purchase went through JVZoo. I purchased the product and the 1st up-sell and it didn't work the way I had expected. The purchase stated that I could receive a refund if unsatisfied with the product. I requested a refund within a day of the purchase.
When I got no response I tried other ways to request my refund... Even going as far as replying to the Welcome email from the vendor. When I did get a response from the vendor himself, I was told: 'Why Your Investment Is Unbeatable and You should think once again about Refund.' The email also stated that I should give it more time and to let him know if I still wanted a refund or to give the product 2 weeks time.
I responded that I still wanted a refund. And heard nothing back...At All.
I ended up sending around at least 8 messages through the various ways that it was suggested and heard nothing back.
Finally I contacted JVZoo and sent them the request. They kindly responded within 12 hours stating the process of requesting a refund directly through the vendor and if that didn't work to let them know and supply supporting docs. I explained the situation and I had plenty of documentation of the situation.
I had a response within 12 hours from the vendor stating that my refund was processed.
I have only purchased one other product through JVZoo before and that was seamless. They are great! They saw to it that my customer service issue was addressed and I am grateful.
February 24, 2026
Unprompted review
Reply from JVZoo
Thank you for your review. We are happy to assist anyone who has purchased through our marketplace and are always available.
Experience with was fine customer…
Experience with was fine customer support was right there when I needed them they're willing to help you with anything that you need help with what more could you ask for
February 8, 2026
Unprompted review
Reply from JVZoo
Thank you for sharing your experience, Carmen. Our customer support takes pride in helping our users.
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