I hope the products sold here are of a higher quality than the customer service I received. I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of s... See more
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See what reviewers are saying
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more
Company replied
Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... See more
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Neatly packaged without much excess and delivered astonishingly quick even though I’ve not added next day delivery. Online shop looks nice and very good assortment of things with just the right amount... See more
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Company details
- Pharmacy
- Beauty Supply Store
- Medicine Exporter
- Pharmaceutical Products Wholesaler
- Vitamin and Supplements Store
Written by the company
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Contact info
50-54 Wigmore Street, W1U 2AU, London, United Kingdom
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4.3
Excellent
311 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I hope the products sold here are of a…
I hope the products sold here are of a higher quality than the customer service I received.
I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of staff stopped me and questioned me in a way that made me feel as if I had stolen the item. I was repeatedly asked what the product was, how I had obtained it, and how I had ordered it, despite it being a legitimate store order.
It was surprising and disappointing to be treated with such suspicion, especially by staff who should be familiar with their own store’s ordering procedures. The experience left me feeling embarrassed and unwelcome.
I expect customers to be treated with respect,
June 15, 2026
Unprompted review
Reply from John Bell & Croyden
Hello Kris,
Thank you for your feedback. Our standard process is to hand over collection orders in a John Bell & Croyden bag with the order slip attached to ensure a smooth exit, so we are very sorry to hear that this interaction left you feeling unwelcome.
We never want our customers to feel uncomfortable, and we will be reviewing how our team handles order verifications to ensure it's always done respectfully. Thank you for bringing this to our attention.
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Hello Natalie,
Thank you for your kind review.
We are happy to hear you enjoyed the fast delivery. We hope you enjoy your products!
Kind regards,
Soraia
Customer Experience Team
Good experience
Good experience. Speedy delivery. Got products in 20% discount which is always a plus ⭐️
May 26, 2026
Reply from John Bell & Croyden
Hello Mrs Coote,
Thank you for your kind review.
We are happy to hear you enjoyed our Spring Event and the fast delivery.
Kind regards,
Soraia
Customer Experience Team
on time and great products
May 26, 2026
Reply from John Bell & Croyden
Hello Ms Rashed,
Thank you for your kind review. We are happy to hear you are satisfied with your order.
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Hi Mr Ingram,
Thank you for your 5‑star review and for your kind words. We’re delighted to hear that you were happy with the delivery and that the product works as expected. We look forward to serving you again in the future.
Kind regards,
John Bell&Croyden Team
Excellent customer service and speedy…
Excellent customer service and speedy delivery. I have never used the company before but will definitely continue to in the future. Thank you.
April 24, 2026
Reply from John Bell & Croyden
Hello,
Thank you for your lovely review.
We are delighted to hear that you are happy with our customer service and speedy delivery, and that you will continue shopping with us in the future. We look forward to serving you again.
Kind regards,
John Bell&Croyden Team
They cancelled my order because I…
They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get you on their website?
April 27, 2026
Unprompted review
Reply from John Bell & Croyden
Dear Darren,
Thank you for your review.
I am sorry to hear about your experience. Your order was canceled as the item was out of stock at the time. The price for this product has not changed since last year, and it is currently still unavailable.
It is possible you may be referring to a different item, but we`d be happy to look into this further if you could provide more details. Please free to contact us at jbc@johnbellcroyden.co.uk and we will be happy to assist you.
Kind regards,
Natalia,
JBC Customer Experience Team
Fast delivery and easy to find search…
Fast delivery and easy to find search known product on website.
March 27, 2026
Reply from John Bell & Croyden
Dear Wendy,
Thank you for the kind review! We're happy to hear you found the website easy to navigate and that your order arrived quickly.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear Anamaria,
Thank you for your 5 star review! We're pleased to hear you're happy with both the product and the price.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Super fast ording and delivery
Super fast ording and delivery. Excellent price for an item that is hard to find elsewhere.
Free delivery as the items were over their minimum order level.
March 26, 2026
Reply from John Bell & Croyden
Dear Majestic,
Thank you for your kind review! We're happy to hear you were satisfied with the speed of delivery and pricing. It's great to know we could provide an item that is hard to find elsewhere.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Dear E,
Thank you for your kind review! We look forward to serving you again.
Kind regards,
Soraia
Customer Experience Team
Reply from John Bell & Croyden
Hi Mrs Pocock,
Thank you for the 5‑star rating and for your review. We’re glad to hear that you’re happy with our service. We hope to have the opportunity to assist you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
No update For 3 days
For 3 days, there was no update on the shipping. For 3 days, DPD said they have not yet received the box from John Bell. Then suddenly it appeared.
January 26, 2026
Reply from John Bell & Croyden
Hello Henry,
Thank you for your feedback, and we’re very sorry for the frustration caused by the delay.
Just to clarify the timeline: your order was placed on Saturday, 24th January at 5pm, after our team had finished for the weekend, so it was dispatched on Monday, the next working day.
The delay occurred on the courier’s side, as DPD had not yet scanned the parcel, which can make it look as though nothing has been received. Once they scanned it, the tracking updated.
We appreciate your patience, and while the dispatch was handled on time, this type of delay is unfortunately something only the courier can address. If you ever need help with an order, we’re always here to assist.
Kind regards,
Natalia
JBC Customer Experience Team
Brilliant customer service
Our clinic needed a manual old school BP machine urgently today. I was ringing around local pharmacies in a panic. Ryan from the John Bell pharmacy was incredible!!! He found me the right machine and kept it on the side for my colleague. Ryan, you saved the day!! Thank you so much
January 26, 2026
Unprompted review
Reply from John Bell & Croyden
Hello,
Thank you very much for your lovely review.
We`re really happy to heat that Ryan was able to help you out so quickly when you needed it most. We appreciate you taking time to share your experience.
Kind regards,
Natalia,
JBC Customer Experience Team
Great service 7
I ordered online but they contacted me very quickly to say that one of the items was out of stock. They gave me a number of options, from which I chose to wait for restocking. They kept me informed on expected timescales and despatched the full order promptly. Great service from Natalia.
January 12, 2026
Unprompted review
Reply from John Bell & Croyden
Hi JM,
Thank you so much for your kind words.
I`m really happy I was able to help and ensure your order was fulfilled smoothly. Your feedback truly inspires me to keep improving our services and continue providing the best experience possible.
Kind regards,
Natalia,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Angela,
Thank you for your feedback! I`m glad everything arrived well packed and exactly as expected. If you need anything else, we`re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
Only 1 item ordered online was in stock
Only one item ordered online was deliverable, suggesting a problem between John Bell & Croyden’s system of record and their website, causing a hit and miss user experience. Shame as was raving about them last year. Their product lines are excellent but if you aren’t sure what’s actually going to arrive it’s very hard to purchase presents from them.
December 29, 2025
Reply from John Bell & Croyden
Hello Nick,
Thank you for your feedback, and we’re really sorry for the inconvenience.
Just to clarify, two of the items you ordered were in stock and were sent to you. The third item had unfortunately been sold offline (in‑store) shortly before your online order was processed. Because it was also discontinued, we weren’t able to offer a replacement or restock, so we issued a refund straight away.
We also apologise for not communicating this sooner. We understand how frustrating this can be, especially when purchasing gifts, and we’re working to improve both our stock accuracy and communication.
Thank you for your understanding.
Kind regards,
Natalia,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Mr Towler,
Thank you so much for your feedback.
We`re glad you were happy with the service and quick delivery. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
Reply from John Bell & Croyden
Hi Les,
Thank you for your review! I’m glad the item arrived as described and with quick delivery. If there’s anything else you need, we’re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
Excellent service.
November 24, 2025
Reply from John Bell & Croyden
Hi Jane,
Thank you so much.
I`m really glad you were happy with our service. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
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