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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, frequently highlighting the great taste and variety of flavors available, which makes it easy to find something enjoyable. The convenience of the products, such as shakes and bars, is often praised for replacing meals and saving time, contributing to a healthy lifestyle. Reviewers also frequently mention fast delivery and good service, indicating a smooth overall experience from ordering to receiving their items. However, some customers were dissatisfied with the taste and texture of certain products, finding them unappealing or lacking flavor, and a few also noted issues with the quality of accessories like shakers. There were also occasional complaints regarding delivery problems, such as incorrect addresses or delayed orders, and some felt the customer service was unresponsive when issues arose.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving the taste, health benefits, and... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising the products as tasty,... See more

Order

Customers consistently note ambiguous experiences with order, with some praising super fast delivery and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the fast shipping, quick delivery, and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

With the introduction of the Protein Shake, Jimmy Joy took the lead over Huel's Black Edition. I want a high protein shake for the morning to "skip" breakfast and stay satiated until lunch. The prot... See more

Rated 4 out of 5 stars

This is a tough one to write. 1. Taste- I couldn't handle it, especially the hot meals. In fact it was surprisingly bad, to me. 2. Best customer service EVER with a full refund of the product... See more

Rated 4 out of 5 stars

Have been drinking plenny shake off and on for almost 10 years now, and it's very convenient to have, and decently tasty if you find flavours you like. Shipping and customer support experience i... See more

Company replied

Rated 5 out of 5 stars

Absolutely great! Nice flavors, fast delivery (literally next day), lots of discounts, clear guidelines for new customers. Replaced most of my meals, which were often unhealthy or at least incomplet... See more

Company replied


Company details

  1. Health Food Store
  2. Fitness and Nutrition Service
  3. Food Producer
  4. Natural Foods Store
  5. Online Food Ordering Service
  6. Online Marketplace

Information provided by various external sources

Providing you with all 27 essential vitamins and minerals, protein, essential fats, carbs, fibre. Optimal nutrition with minimal impact on the environment.


Contact info

3.9

Great

TrustScore 4 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Really good bars

Really good bars! Not every product will be your cup of tea, but they're super open about different tastes and you are bound to find something that helps you either lose weight or fill the blanks of your nutritional day

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Clearly violating General Data Protection Regulation (GDPR)

Requested a full deletion of my profile years ago, got a confirmation about that and they just started spaming me at the exact "deleted" address.
Further steps are evaluated.

May 20, 2026
Unprompted review
Jimmy Joy logo

Reply from Jimmy Joy

Hi Tim!

That's no good of course, apologies for any inconvenience there.
Unfortunately, the details shared do not allow me to check the situation for you here and now. I would ask you to check in with our customer care team for this one so we can get to the bottom of it for you.

Please reach out to us though a Live Chat from the website or an email to love@jimmyjoy.com.

Thanks in advance!

Rated 3 out of 5 stars

Good product but way too much messaging…

Good product but way too much messaging & makes it difficult to cancel subscription. Pity. Just stick to product & not sales tactics.

May 19, 2026
Unprompted review
Jimmy Joy logo

Reply from Jimmy Joy

Thanks for the feedback on the marketing part Rory, much appreciated. As we are a 100% online brand, we depend on those. You can unsubscribe from those in the bottom of the messages, you would then still receive the updates that are not commercial, like changes to products you might have in a subscription for example.

If any assistance is required, feel free to contact us through a Live Chat from the website or an email to love@jimmyjoy.com.

Apologies for any inconvenience caused of course as well.

<3

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Rated 5 out of 5 stars

Awesome

Super for loosing weight and Super fast delivery ordered Friday arrived in ireland on Monday. Keep up the good work

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sure!

Experimental bars (white with more protein) - meh. I like the original bar (salted caramel) better.
The pro shakes benefit from resting a little before consuming, for there to be less of a grainy feeling.
Overall, I like the concept, and used wisely (a few times a week), it’s all good.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Good stuff

Absolutely perfect stuff for a quick meal when you don't feel like cooking. And with the prices in my country, often even cheaper than making a meal with similar macros.

Can take a bit to find a flavor you like, personally absolutely love the Lemon Pie flavor of Plenny Shake.

Orders have always arrived in a timely manner and haven't had any problems.

March 25, 2026
Unprompted review
Jimmy Joy logo

Reply from Jimmy Joy

<3

Rated 5 out of 5 stars

I got 3 flavours delivered today

I got 3 flavours delivered today. Pros and cons below:

Pros:
- Delivery was quite quick given that it came form NL to UK
- Packaged well
- Shaker of good build quality
- Bags super easy to reseal
- I only tried the pistachio so far. It was not overly sweet and really quite nice. The coffee one smells ok and will probably meet my expectations. The Berry one smells fantastic and I'm looking forward to trying it!
- Price is good compared to competitors

Cons:

- None really so far. Will update if any are encountered.

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Lose weight and save money!

After trying the bundle, I placed an order since it might be the first time a company might actually help me lose weight and save money.

February 10, 2026
Unprompted review
Rated 4 out of 5 stars

Good shake, profoundly annoying website

Have been drinking plenny shake off and on for almost 10 years now, and it's very convenient to have, and decently tasty if you find flavours you like. Shipping and customer support experience is overall good.

Sadly, the website for managing subscriptions is not only as annoying as years ago, but it even seems to be getting worse. To cancel the subscription of a flavor i tried and didn't like I had to scroll and find the tiny cancel button, answer a bunch of questions, and now also be shouted at by some large text that I'd miss out on some new reward points thing... This isn't making trying other flavors easy... And if you want to tweak the date you have to do this per flavor. It will suggest to auto-change the other flavors as well, but on one or two occasions I messed it up and got two shipments on different days, no longer with free shipping.

My mental model is: I get a delivery every 6 weeks by default, and I may want to tweak the date and I may want to tweak the amount and flavours. The management page doesn't view it this way at all, even if there is band-aid, and some changes require way too many clicks.

Having been a customer for this long I'm frankly sad that these "reward points" have been introduced but subscription management hasn't become easier.

January 21, 2026
Unprompted review
Jimmy Joy logo

Reply from Jimmy Joy

Hi Johannes!

Thanks a lot for leaving your feedback here, we will make sure it lands on the right desks.
Of course, as you will know by now, we will sort anything needed after the fact as well and are ready to assist with any changes you want made to the subscription on your behalf.

<3

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