Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... See more
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for... See more
Company replied
Love the service. Forwarding is technically challenging for most couriers and requires trust. I think Jetkrate is a trustworthy company and enabled me to expand my business. Efficient, fast and transp... See more
Company replied
Company details
Written by the company
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Contact info
76E Stoddard Road, Mount Roskill, 1041, Auckland, New Zealand
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.4
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poorly designed website, didn't bundle all items.
Poorly designed website, almost unusable due to how slow it is to use. Had 8 identical items delivered at the same time, they boxed 7 and left one behind. Cost to send the remaining item is not financially viable.
May 20, 2026
Advertisement
simply perfect service
May 19, 2026
great thankyou
May 21, 2026
Reply from Jetkrate
Thank you for your 5-star review.
We're pleased to hear you had a positive experience. We appreciate your support and thank you for choosing Jetkrate.
very time consuming
very time consuming
distressing
great difficulty complying with commands
May 21, 2026
Reply from Jetkrate
Hi Margaret,
We're disappointed to see this review, particularly given the significant amount of time our team invested assisting you throughout the process.
Our records show multiple support interactions where we provided detailed step by step instructions, annotated screenshots, and personalised guidance to help you complete the required tasks.
When difficulties persisted, our team continued working with you directly until the process was successfully completed.
While we appreciate that some online systems and procedures can be challenging for users who are less familiar with technology, we believe our team went above and beyond to provide the assistance required.
We are always happy to help customers navigate these processes, however we feel this review does not accurately reflect the level of support that was provided in this case.
We wish you all the best.
Excellent service.
May 20, 2026
Reply from Jetkrate
Thank you for your review and kind words.
We're delighted to hear that you found our service excellent. We appreciate your support and look forward to assisting you again in the future.
Advertisement
A little disappointed
This is my second time using jetkrate. My first experience went smooth and super fast, item arrived in a week. This time around, I paid for priority shipping. My package was dispatched on 05/13 according to the email they sent me. As of today, my package tracking information still says they have not recieved the item. It’s been stuck on “label created” for almost two weeks. I’ve reached out to customer service twice just to see if they could at least help me track it. No response. This isn’t a cheap service, the least you could do is respond to the contact forms.
May 22, 2026
Unprompted review
Reply from Jetkrate
Hi Brianna,
Firstly, we sincerely apologise for the experience you’ve had this time around, especially after your first shipment went smoothly.
After investigating this further, we discovered that unfortunately your previous contact requests were not coming through to us correctly, which is why you did not receive a response from our support team. We completely understand how frustrating and concerning this would have been, particularly given the value of the shipment and the lack of tracking movement.
We have now reached out to you directly via email and are actively investigating the shipment with FedEx to determine what has caused the delay and tracking issue.
We genuinely appreciate your patience and the opportunity to look into this properly for you, and we’ll continue working to get this resolved as quickly as possible.
Reply from Jetkrate
Thank you for your review and recommendation. We're pleased to hear you found the service straightforward to use, and we look forward to helping again in the future.
Reply from Jetkrate
Thank you for the kind words and for choosing Jetkrate. We're glad to hear you've found the service reliable and convenient, and we really appreciate your support.
Great forwarding service
I was a bit nervous after reading the negative reviews but everything came in a timely manner and good condition! Consolidated and forwarded a package to Canada from Australia. Customer service was responsive as well
April 16, 2026
Unprompted review
Reply from Jetkrate
Hi Gloria,
Thanks for taking the time to share this.
It’s great to hear everything arrived on time and in good condition, and that consolidation and forwarding to Canada went smoothly for you.
Appreciate the mention of our customer service as well - being responsive and clear is something we take seriously, especially for first time users.
Thanks again for giving Jetkrate a go - we’re glad it worked out as expected.
Advertisement
I do not undertsand the good feedback.
I do not undertsand the good feedback.
Package was shipped end of February and still not recieved, after writing to the customer support, I did not get any reply.
April 8, 2026
Unprompted review
Reply from Jetkrate
Hi there,
We’re sorry to see this review, but unfortunately we’re unable to locate your account or any prior correspondence based on the information provided.
We’ve reached out via Trustpilot requesting a few more details so we can properly investigate and assist. If you could please share your shipment number or the email used on your account, we’ll look into this right away.
If you’ve previously tried contacting us via email, it’s possible it may have landed in spam. The most reliable way to reach us is via our contact form here: jetkrate.com/contact, which goes directly into our support system.
We’re more than happy to help once we have a bit more information.
Reply from Jetkrate
Hi Cody,
Thanks so much for the 5-star review!
Great to hear you found the service efficient, fast, and easy – that’s exactly what we aim for.
Appreciate the support and we look forward to helping you again soon.
I’ve used Jetkrate a few times now and…
I’ve used Jetkrate a few times now and have found them great each time; they do exactly what they say they will and have fantastic customer service
March 18, 2026
Reply from Jetkrate
Hi Brittany,
Thanks so much for the 5-star review!
We’re really glad to hear you’ve used Jetkrate multiple times and had a great experience each time. Delivering exactly what we promise and backing it up with strong customer service is what we aim for.
We really appreciate your continued support and look forward to helping you again soon.
jetkrate experience from the US
it was super stressful at first figuring everything out, i am super glad with the customer service at hannah provided for me regardless of me ranting and panicking about paying an excessive amount for a product that was sold out in the US. i want to give her a huge shout out & acknowledgment on what a honestly sweet and thoughtful patient person she is. she made the whole experience truly memorable and special for me given that i’ve never ordered internationally before. to jetkrate, hannah s, i like her a lot. please give her employee of the month and a round of applause for her service.
February 8, 2026
Unprompted review
Reply from Jetkrate
Hi Maddie,
Thank you so much for the wonderful 5-star review!
We completely understand that ordering internationally for the first time can feel stressful, so we’re really glad Hannah was able to help guide you through it and make the experience a positive one. She’ll be thrilled to read your kind words – we’ll definitely pass the message on to her!
It means a lot that you trusted Jetkrate to help you get something that was sold out in the US, and we’re happy everything worked out in the end.
Thanks again for the lovely feedback and for choosing Jetkrate.
Advertisement
Great service
Great service, always quick on responses for queries. I will always use their service for ANZ & UK 👍
March 4, 2026
Unprompted review
Reply from Jetkrate
Hi Ito,
Thank you so much for the 5-star review!
We’re really glad to hear you’ve had a great experience and that our team has been quick to respond to your queries. It means a lot to hear you’ll continue using Jetkrate for ANZ and UK shipments.
Thanks again for your support – we look forward to helping you again soon 👍
Got the package all ok
Got the package all ok. Was a little delay of week bc adapting to dhl service apparently.
February 18, 2026
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re glad to hear your package arrived safely in the end. We appreciate your patience with the short delay while we were adapting to the DHL eCommerce service.
Thanks again for choosing Jetkrate – we look forward to helping you again in the future.
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
We’re really glad you found the service quick and easy to use. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we look forward to helping you again soon.
the best for AU UK
February 16, 2026
Reply from Jetkrate
Hi there,
Thanks so much for the 5-star review!
We love hearing that we’re the best for AU and UK forwarding 😊 That’s exactly what we’re working hard to deliver.
Really appreciate the support and look forward to helping you again soon.
Advertisement
Reply from Jetkrate
Hi Diane,
Thanks so much for the 5-star review!
We’re really glad you found the service super efficient and that you loved the experience. That’s exactly what we aim for.
Thanks again for choosing Jetkrate – we’d be happy to help you anytime.
Initially there was an issue with my…
Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails were going to spam. At this point I kind of gave up, but a customer rep, Hannah S., came in clutch because they also checked their spam folder. She literally saved the day, corrected the mistake and got my package back on track. Jetkrate owes her a debt of gratitude, because I went from never wanting to deal with JetKrate again to only shipping with Jetkrate from now on. Thank you Hannah S.! And thank you Jetkrate!
February 9, 2026
Unprompted review
Reply from Jetkrate
Hi Otto,
Thank you so much for the amazing 5-star review and for sharing the full story.
We’re really glad everything was able to get sorted in the end, and huge thanks for the shout-out to Hannah S. – she’ll absolutely appreciate hearing this. Catching the issue, fixing the measurements, and getting things back on track is exactly the level of care we aim to provide, even when things don’t go perfectly at first.
We’re also glad you stuck with us, and it means a lot to hear you’re now happy to keep shipping with Jetkrate. Thanks again for the trust and support – we’ll be here whenever you need us next.
Jetkrate is GGGreat
Jetkrate offers easy account setup, clear communication, efficient consolidation, and fast dispatch. The goods arrived promptly and in excellent condition.
November 28, 2025
Unprompted review
Reply from Jetkrate
Hi Steve,
Thanks so much for the GGGreat 5-star review!
We’re really glad to hear you found the account setup easy, the communication clear, and the consolidation and dispatch efficient. It’s great to know everything arrived quickly and in excellent condition.
Thanks again for choosing Jetkrate – we really appreciate the support and look forward to helping you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.