Jack's Lab Reviews 188

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I like to support a small business so I thought I’d give jacks lab a try. They get two star because yes I eventually received what I paid for but goodness I did pay dearly for it, but... See more

Rated 5 out of 5 stars

Goods and service received: 250D 35mm film with processing, standard scans (6MP), negatives returned. Kept well informed of progress; did what they said according to plan; no scratches or dust on the... See more

Rated 5 out of 5 stars

A fantastic and reliable film lab - used both colour and b&w services for 35mm film for over than a year! I always gets super quick replies when I enquire about certain services / processes. I love po... See more

Rated 5 out of 5 stars

couldn’t recommend jack’s lab enough. i used them for the first time recently for 35mm film developing and will definitely keep using them in future! found it super easy from start to finish. paid for... See more

Company details

  1. Photo Lab

Written by the company

Jack's Lab is an independent boutique film processing lab, based in Bristol, offering mail-order or local drop off services. We're a small team of photographers with a passion for film and years of experience working with it - We know how precious your film is and we'll treat it as if it were our own. We are a super friendly and inclusive lab, with high quality services available for all levels of film photographers, whether it's a do-everything-for-me deal, or you're after something a bit more bespoke.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

188 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Disappointed customer:I was emailed to say I have some…

Although I couldn't work out what value credit jack's lab said I was entitled to, they read my review and said they would have reimbursed me if I had got in touch and explained to them that i would 't have any films to develop in future. So thank you Jack's lab, you showed me that you can adapt your terms and conditions thank you.

June 25, 2024
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Reply from Jack's Lab

Hi Mandy, we’ve just sent you an email in the hope we can resolve this.

As we mentioned in the email, it’s a real shame you felt the need to leave such an inaccurate and negative review without first contacting us to resolve your issues.

Firstly, your order was two very old rolls of Verichrome which unfortunately, despite our best efforts, didn’t produce any images. This is always a shame, but we have a very generous policy of offering store credit to customers for any unused services (we still need to charge for the cost of development), in this instance this would have been the cost of the scans and prints your ordered.

You were given store credit for these unused services as is our default policy.

However, if you thought you might not require film processing services again in the future, you could have contacted us to explain this and we would have gladly understood your situation and offered a refund in this instance, for services unused.

Instead of doing this, you placed an order for a t-shirt that it appears you don’t even want, and used (some) of your store credit against this order.

As I said in our email, we are more than happy to refund you instead of store credit, and we’ll even let you keep the t-shirt now that it’s been sent out to you.

Please consider the review you’ve left and whether it tells an accurate story of your experience with us. We’ll be flagging it with Trustpilot as an inaccurate representation of your experience with us.

All the best.

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Rated 5 out of 5 stars

Really good quality scans

Really good quality scans, takes a few days longer to process and deliver but was worth the wait. Will use them again.

June 26, 2024
Unprompted review
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Reply from Jack's Lab

Awesome to hear how happy you are George. We're working hard to reduce turnaround times, but really appreciate your patience. Thanks for the great review.

Rated 5 out of 5 stars

Great quality images

I have used Jacks Lab twice now for developing film and they take great care with the images and havent let me down once. Highly recommend using them!

June 25, 2024
Unprompted review
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Reply from Jack's Lab

Thanks so much Aidan, appreciate your kind words. Look forward to seeing more of your film in with us again soon.

Rated 5 out of 5 stars

Such a brilliant and helpful team

Such a brilliant and helpful team: down to Earth and know their stuff! Prints always come back bangin'

June 12, 2024
Unprompted review
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Reply from Jack's Lab

Thank you mate, always appreciate you.

Rated 5 out of 5 stars

Easy to use

Easy to use, reliable service, scans of a good quality and negatives returned in good condition.

June 8, 2024
Unprompted review
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Reply from Jack's Lab

Thanks so much for the kind words, very much appreciated

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Rated 5 out of 5 stars

Responsive, fast delivery and great scans

Really helpful team over email and in-person. Got my scans delivered a day earlier than they said they would - all great there too - and great support after when I had a question. Thank you!

May 23, 2024
Unprompted review
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Reply from Jack's Lab

Thanks so much for taking the time to write such kind words. Always happy to support, before during and after. Look forward to seeing more of your film with us again soon.

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Rated 5 out of 5 stars

Very happy!

Very easy company to work with. Communication was great and regular, and the process of development very smooth. What's more, they even managed to magic pictures from an old slide film that had been sat in a warm drawer for over twenty years! Very happy with the service. Thank you

May 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Jack's Lab are fantastic

Jack's Lab are fantastic. My husband found an old family camera which had the possibility of holding photos of his late father.

I went into the lab in person and had a very lovely conversation with the team and they guided me through my options and pushed my order through knowing that there could have been old photos of my late father in law on there. Unfortunately, there weren't any, but the family day out recorded on there sparked family conversations.

I wouldn't hesitate in using this company again and would highly recommend them, especially as a complete camera novice.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

ECN2 film and old camera put to test

Goods and service received: 250D 35mm film with processing, standard scans (6MP), negatives returned.
Kept well informed of progress; did what they said according to plan; no scratches or dust on the JPGs; good dynamic range chosen so you could adjust brightness, colour balance etc according to taste, within 8bit JPG limits; not much film grain visible. Showed Retinette IIB still working as well as ever. Unfamiliar ECN2 film/"remjet removal"C41 process worked fine. Yield was 34 frames. Will use goods/service again. Thank you.

April 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Brilliant 🤩

Honestly can’t fault the process at all. Sent them off yesterday first class and paid for express developing and arrived in my inbox today!

Fantastic results will definitely be using these guys again (might have to pop into the studio too)

March 21, 2024
Unprompted review
Rated 2 out of 5 stars

"Plainly and simply I don’t mess with…

"Plainly and simply I don’t mess with people, their toys or their money"
Example of sealed near mint on the card items sent:
Thunder punch
Clamp champ
Stratos winged warrior
Buzz off spy in the sky
Blast attack robotic warrior
Mega blaster
ROKKON COMET WARRIOR
Mosquitor
Gwildor
Hordak
Squrod
Hordak hurricane
man e faces robot monster
Mer man
Original he man
This list was a portion of these toys sent to this man. Refused to give me a printout of the inventory.
As soon as I questioned him, he got nasty and knowing I used that money for my client.
Make it right Chris !
I completely disagree with Chris, cause of course he can smell a desperate first time seller and take advantage of that person. Maybe a misunderstanding! Yes he is fast, replies quickly but what I sent him in 3 boxes, on the market piece by piece $13000. Nearly 35 email messages between us but in the end he did me and my client wrong. Time was important and understand I wasn't going to see that price. But my understanding $3500 for deposit and up too $3500 once he receives them and checks them out.
I followed his details on packing did exactly what he asked
under general
8. Once packed, email me your PayPal email address, and if you want a deposit, I will make one up to the total amount. However, if you want a check, I can remit it after receiving the package.
Again Chris only sent $2700 and I ended up being charged for the shipping $80 off of the amount sent.

February 19, 2024
Unprompted review
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Reply from Jack's Lab

This is…odd. Spam?

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