Bought the Flynn based on the information provided which showed 10 settings. The actual toy I got had 4 functions. When I approached them saying I was disappointed and not happy with it they apologise... See more
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See what reviewers are saying
The stores are quite satisfying, and they offer some high-quality items. However, the payment method for members is complicated. Mobile payments and Apple Pay are not accepted, and members can only us... See more
I love my Normal Piper! It's cute, came in a lovely storage bag, and it works VERY well! Only reason it doesnt get 5 stars is that I'm not a huge fan of most of the vibration patterns. But otherwise,... See more
A wonderful brand. a magnificent store. Have shopped here on the regular getting gifts for self, trade a chosen family. No one has ever been disappointed nor dissatisfied with their Normal products,... See more
Company details
Written by the company
Making sexual wellness a reality for all.
Contact info
727 George Street, Level 3, 2000, Haymarket, Australia
- hey@itsnormal.com
- itsnormal.com
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great product, superb service!
These guys went out of their way to help when I had an issue with my product. Helped me manage the issue like a real person would rather than a robot! Love their products and ethos! Get behind these guys!!
Amazing!
Amazing!! Toys are so soft! I love the cleaning spray, really easy to use. Ordered my first toy from here and got it within two days from ordering!!! They’re pretty quite which is super convenient. Ordered two more toys a week after I bought the first one... now I just want them all!! The course is also really informative and just feels like an open dialog with friends. Just feeling a little apart of this brand has given me so much more sexual confidence!!
Excellent and informative course
Excellent and informative course, presented in an accessible manner with practical suggestions and exercises. I liked having the workbook to go back to.
First toy
First toy - loving it! Also loving all the extra fun info online. It feels like a safe sex ed space <3
Very insightful and easy to learn
Very insightful and easy to learn. As someone who is a little intimidated by sex talk, I feel a bit more confident now
Great product delivered very quickly
One of the best brands out there
Normal is now one of my favourite brands. The advertising, website, courses and, of course toys are all to the highest standard and so creative and inclusive. Even when I did had issues with the product I was met with outstanding customer service and immediately sent a replacement. I love the product design, including the reusable bags (the writing inside is genius) and the inclusivity of your socials and the language used is so amazing. Can’t wait to continue supporting this brand and seeing what’s to come in the future!
Great company!
Fantastic company to deal with and while I did not keep my product, I found their return policy very generous and their support staff super helpful. I'm recommend purchasing with Normal, especially with the peace of mind that they back their products enough to offer returns to early users.
Smooth from start to finish
Smooth process from product selection to delivery to post-delivery communications. Highly recommend Normal!
Ah-mazing!
Excellent - from the ordering experience to tracking and finally getting the product! Five stars and a smile : )
Loved the experience and liked the fact…
Loved the experience and liked the fact that there was a survey to find me and my wife's perfect toy
Pleas someone help ASAP!
Please someone help me. I bought Billie a couple of months ago and it was perfect. But I can’t seem to use it after I charge it. I emailed the company and they sent me a new one but the same thing happened: it shows that it’s charging (i.e the red flashing light is on) but after two hours when I unplug it, the buzzing is quite soft and I can’t feel any vibration. SOMEONE PLEASE HELP! I like this product a lot but I don’t know what to do. I’ve charged it multiple times (even left it charging all night), I’ve held the charger for two hours making sure it’s fully inserted… I don’t know if it’s me or the charging cable, or the products itself. Other then that, such a good product.. when it works.

Reply from NORMAL
The best sex toy I've owned
Normal has completely revamped my self pleasure life. They have thought out every aspect of each sex toy. I also love their no nonsense approach to sex and masturbation in general. I highly recommend Normal.
P.s. I can't put this thing down!
Billie Love at First Sight
Seamless service and delivery. The product - Billie - was love at first sight! Smooth, caring and discreet, Billie didn't disappoint! 100% satisfaction guaranteed. Highly recommend. NORMAL is a revelation.
I used my “Billie” for the first time…
I used my “Billie” for the first time last night. I’m in love ox
Bought this on impulse and i’m so glad…
Bought this on impulse and i’m so glad I did! Great product that definitely does the job. The packaging was very discreet as well, and came with a very cute little bag!
Great survey to identify what you want
Great survey to identify what you want, easy and accessible website as well as speedy delivery
Love that am buying Australian
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