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See what reviewers are saying

Rated 1 out of 5 stars

Bought the Flynn based on the information provided which showed 10 settings. The actual toy I got had 4 functions. When I approached them saying I was disappointed and not happy with it they apologise... See more

Rated 2 out of 5 stars

The stores are quite satisfying, and they offer some high-quality items. However, the payment method for members is complicated. Mobile payments and Apple Pay are not accepted, and members can only us... See more

Rated 4 out of 5 stars

I love my Normal Piper! It's cute, came in a lovely storage bag, and it works VERY well! Only reason it doesnt get 5 stars is that I'm not a huge fan of most of the vibration patterns. But otherwise,... See more

Rated 5 out of 5 stars

A wonderful brand. a magnificent store. Have shopped here on the regular getting gifts for self, trade a chosen family. No one has ever been disappointed nor dissatisfied with their Normal products,... See more

Company details

  1. Sex Toy Store
  2. Education Center
  3. Health and Beauty Shop
  4. Wellness Center

Written by the company

Making sexual wellness a reality for all.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product, superb service!

These guys went out of their way to help when I had an issue with my product. Helped me manage the issue like a real person would rather than a robot! Love their products and ethos! Get behind these guys!!

February 3, 2022
Rated 5 out of 5 stars

Amazing!

Amazing!! Toys are so soft! I love the cleaning spray, really easy to use. Ordered my first toy from here and got it within two days from ordering!!! They’re pretty quite which is super convenient. Ordered two more toys a week after I bought the first one... now I just want them all!! The course is also really informative and just feels like an open dialog with friends. Just feeling a little apart of this brand has given me so much more sexual confidence!!

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

First toy

First toy - loving it! Also loving all the extra fun info online. It feels like a safe sex ed space <3

January 12, 2022
Rated 5 out of 5 stars

One of the best brands out there

Normal is now one of my favourite brands. The advertising, website, courses and, of course toys are all to the highest standard and so creative and inclusive. Even when I did had issues with the product I was met with outstanding customer service and immediately sent a replacement. I love the product design, including the reusable bags (the writing inside is genius) and the inclusivity of your socials and the language used is so amazing. Can’t wait to continue supporting this brand and seeing what’s to come in the future!

January 5, 2022
Rated 5 out of 5 stars

Great company!

Fantastic company to deal with and while I did not keep my product, I found their return policy very generous and their support staff super helpful. I'm recommend purchasing with Normal, especially with the peace of mind that they back their products enough to offer returns to early users.

January 5, 2022
Rated 5 out of 5 stars

Ah-mazing!

Excellent - from the ordering experience to tracking and finally getting the product! Five stars and a smile : )

January 5, 2022
Rated 3 out of 5 stars

Pleas someone help ASAP!

Please someone help me. I bought Billie a couple of months ago and it was perfect. But I can’t seem to use it after I charge it. I emailed the company and they sent me a new one but the same thing happened: it shows that it’s charging (i.e the red flashing light is on) but after two hours when I unplug it, the buzzing is quite soft and I can’t feel any vibration. SOMEONE PLEASE HELP! I like this product a lot but I don’t know what to do. I’ve charged it multiple times (even left it charging all night), I’ve held the charger for two hours making sure it’s fully inserted… I don’t know if it’s me or the charging cable, or the products itself. Other then that, such a good product.. when it works.

December 29, 2021
Unprompted review
NORMAL logo

Reply from NORMAL

Hi Tayla,
So sorry that this has occurred for a second time. We will of course organise either a refund or another replacement, we will also test the devise before shipping it to ensure this does not occur again. If you email us again we will get this sorted ASAP and prioritise your order so that you’re not kept waiting any longer.
Thanks again

Rated 5 out of 5 stars

The best sex toy I've owned

Normal has completely revamped my self pleasure life. They have thought out every aspect of each sex toy. I also love their no nonsense approach to sex and masturbation in general. I highly recommend Normal.

P.s. I can't put this thing down!

December 16, 2021
Rated 5 out of 5 stars

Billie Love at First Sight

Seamless service and delivery. The product - Billie - was love at first sight! Smooth, caring and discreet, Billie didn't disappoint! 100% satisfaction guaranteed. Highly recommend. NORMAL is a revelation.

December 4, 2021

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