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Rated 1 out of 5 stars

After trying to chat with their bot, with no avail, I saw that it was free to pick up. I arrived there and initially it was okay. Until I got to the counter. The attendant was rude and arrogant.... See more

Rated 5 out of 5 stars

Excellent fast service.Instant reply for any query on whatsapp. Specially for international customers that calm , humble and friendly counsellor named Ash helps you all the time by sending more detai... See more

Company replied

Rated 5 out of 5 stars

Where do I start? Such a great company and communication is on point. They respond to questions within minutes and delivery always turns up next day 100% recommended I can vouch for Ash on WhatsApp.... See more

Company replied

Rated 1 out of 5 stars

The order arrived with many items substituted for alternatives. Other items were not in stock and they calculated the refund wrong. Emailed them at end of December and again more recently. So far no r... See more

Company replied

Company details

  1. Cell Phone Accessory Store
  2. Battery Store
  3. Drives and Storage Service
  4. Telecommunications Service Provider

Written by the company

Mobile Phone Parts & Accessories Wholesale Supplier. iShine is one of the leading companies in the mobile phone parts and accessories, replacement parts supplier in the UK. The company also holds the stock of Samsung, Huawei, and Apple genuine and replacements parts in the UK. The company offers premium quality products at the market competitive prices. Happy to help you, from Start to End: our company feels proud to offer unparalleled customer care services. If the customer needs any help before purchasing. Just simply stay in touch with a team of experts and they will guide you in a better way. Our experts will be happy to help you even aftersales until the product is dispatched.


Contact info

2.9

Average

TrustScore 3 out of 5

127 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

5* rating for a 5* service every time

5* rating for a 5* service every time, I use Ishine every week and by far the best out there for product quality and price!! Ash always goes above and beyond highly recommended

November 24, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent quality products and very…

Excellent quality products and very good prices . Would highly recommend.
Ash dealt with us very professionally and excelled customer service was received from
Her. Any issue I had, she sorted it out very quickly and professionally and went the extra mile to make sure my orders were received on time and and the best prices were given.the company products quality is amazing never have any issues really happy.thanks Again for amazing service

November 18, 2020
Unprompted review
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Rated 1 out of 5 stars

Purchased an order for a screen and 3…

Purchased an order for a screen and 3 small parts for an 8 (screen,charging port,Taptic Engine and battery),the 3 small parts was fine,however the lcd was faulty (had white dots),however they send me a replacement screen and this one had a faulty touch (goes haywire),the person who I talked to reassured me that they would be nothing wrong with the screens and this one would all work fine evidently not,(send video of the problem),now just get excuse after excuse,if I was you I would avoid using these especially for lcds and gone elsewhere.

November 6, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, third order that they have not sent on time, and all they do is blame the courier service, the courier service that they choose to send the items out with. We also sent back a return and they refused to refund it saying we had damaged it, very unprofessional company, will not be placing any more orders with them.

November 4, 2020
Rated 5 out of 5 stars
iShine Trade logo

Reply from iShine Trade

We really appreciate that you took a time out to leave us such nice comments. Our company values put customer satisfaction as top priority and we are committed to providing high quality products with a great service.

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Rated 5 out of 5 stars

Great value for money

Great value for money, very good company and communication is on point. They respond to questions within minutes and delivery always turns up quickly
100% recommended
very good customer service from Jenny, makes everything so easy.

November 3, 2020
Unprompted review
iShine Trade logo

Reply from iShine Trade

We really appreciate that you took a time out to leave us such nice comments. Our company values put customer satisfaction as top priority and we are committed to providing high quality products with a great service.

Rated 5 out of 5 stars

Excellent service

Excellent service. Order my item and next day got the message from Jenny for collecting my order. Very competitive price. Highly recommended

November 3, 2020
Unprompted review
iShine Trade logo

Reply from iShine Trade

We really appreciate that you took a time out to leave us such nice comments. Our company values put customer satisfaction as top priority and we are committed to providing high quality products with a great service.

Rated 5 out of 5 stars

My first order from this company

My first order from this company, easy ordering process, quick turn around, Jenny was in touch with me the next morning and prepared my order. Great service!

November 3, 2020
Unprompted review
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Reply from iShine Trade

We really appreciate that you took a time out to leave us such nice comments. Our company values put customer satisfaction as top priority and we are committed to providing high quality products with a great service.

Rated 5 out of 5 stars

Good company

October 28, 2020
iShine Trade logo

Reply from iShine Trade

We really appreciate that you took a time out to leave us such nice comments. Our company values put customer satisfaction as top priority and we are committed to providing high quality products with a great service.

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Rated 1 out of 5 stars

Service was Dodgy !!

Service was Dodgy !!
I bought 4 x items and got a communication
( Through 'WhatsApp' which was odd as I hadn't given my WhatsApp details) stating the other 2 x items we not available and that I'd be Credited for these !!
Had to push this 3 x Weeks later through PayPal as hadn't been refunded.
iShine then got active again via WhatsApp asking for my PayPal details which I obviously didn't offer up !!
Paypal have since Credited me the outstanding balance just proving that iShine didn't need my PayPal details !!
On a final note, the so called 'Genuine Samsung' S7 Battery I ordered from them was certainly NOT a genuine Samsung..
As you can guess I'll not be using iShine again and would not recommend using them to anyone else either...

October 10, 2020
iShine Trade logo

Reply from iShine Trade

Dear Graham, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to 07508970788 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

Avoid - unreliable

Offered an item on their website as being in stock then 3 days later rang to say it wasn't in stock, wasted my time and now I have given them personal details and have to check to make sure they refund me. Not impressed at all

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing services

Very easy to use website and very impressive customer services.

September 27, 2020
Unprompted review
iShine Trade logo

Reply from iShine Trade

We really appreciate that you took a time out to leave us such a nice comments. Our company values put customer satisfaction as top priority and we are committed to provide a quality products to all our customers.

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