Investizo Reviews 62

Reply from Investizo

Mar 19, 2025

Dear Izzah Hazwani Mohamed Idris,

Your account has been blocked by the Anti-Fraud Department due to involvement in fraudulent activity, commonly known as bonus hunting.

Your profile has been linked to more than 400 other users who participated in a bonus hunting scheme. All these accounts were managed by a single trader within the same referral group to which your account belongs. This group has caused significant financial damage to the Company through its fraudulent activities.

Please note that, according to clauses 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, and 3.10 of the Terms of Use, which you accepted upon registration, such activities are strictly prohibited. The Company considers accounts involved in fraudulent activities as closely connected and holds them jointly responsible.

If you believe that you were misled into participating in illegal activities by a deceptive partner who invited you, please contact us at trading@investizo.com and provide all relevant details.

Best regards,
Investizo Team

Reply from Investizo

Jan 24, 2025

Dear Next Tele,

Thank you for your feedback. We respect every customer's opinion and strive for open and honest dialog. However, we would like to clarify the situation you have described.
1. Your trading operations:
According to our records, you opened an account with us, successfully funded it and started trading. Moreover, your trading activity has brought profit, which is confirmed by your account reports.
2. Withdrawal of funds:
All your withdrawal requests have been fulfilled by us in full and without delays. This is documented. Unfortunately, the platform functionality does not allow attaching screenshots to demonstrate this data in this response. However, we have already provided the relevant evidence to the administration of this resource.
3. Time factor:
Please note that the last activity on your account was recorded in May 2024. Since then, you have not interacted with our platform, which makes your review several months later unexpected.

We believe that objectivity and fairness should be the foundation of any reviews. Your statements about our company's failure to fulfill financial obligations are not true. We ask that you reconsider your review as it is misleading to other users.

If you have any additional questions or data to provide, we would be happy to review it. Our contacts are open for further dialog.

Best regards,
The Investizo Team

Reply from Investizo

Jun 3, 2024

Dear Soufiane Ghamzi,

We are sorry to hear about your experience with Investizo. Our commitment is to provide a transparent and secure trading environment for all our clients.

We take your concerns very seriously and would like to resolve this issue promptly. However, it appears that you did not respond to our request for additional information on the Trustpilot platform. Without this information, it is difficult for us to investigate your claim thoroughly.

If you genuinely experienced an issue, we kindly ask you to provide us with your account details and any specific transaction information. This will allow us to investigate the matter further and assist you in resolving it. Please contact our customer support team directly at [customer support email/phone number], or send us a private message with the necessary details.

In the absence of this information, we may need to consider this review as potentially inauthentic.

Thank you for your understanding, and we hope to hear from you soon.

Best regards,
The Investizo Team

Reply from Investizo

Updated Apr 24, 2024

Hello,
I represent Investizo company and would like to comment on the situation described in our client's complaint, providing a detailed explanation of what occurred.

Indeed, this client does have an account with our company and has been trading the EUR/JPY currency pair for some time. There have been no issues from the client's end; he successfully deposited and withdrawn funds on multiple occasions.

However, on one particular day, we noticed unusual activity on client’s account. The client opened significant positions (530.1 lots) on the Nikkei 225 (JP225) index just an hour before the trading session closed, knowing about the upcoming stock split of the components of this index (https://www.investing.com/stock-split-calendar/). Later, similar actions were taken by the client regarding the GE instrument, knowing about spin off of GE Vernova (https://www.flightglobal.com/engines/general-electric-completes-break-up-ge-aerospace-emerges-as-standalone-company/157592.article). After the market opened with a price drop caused by stock split and GE Vernova’s spin off, the client closed all previously opened positions. Let me remind you what a stock split is: A stock split happens when a company increases the number of its shares to boost the stock's liquidity. Although the number of shares outstanding increases by a specific multiple, the total dollar value of all shares outstanding remains the same because a split does not fundamentally change the company's value.

In such cases there are two possible corrections of Client’s positions:
The first solution is to correct the trading volume (quantity of stocks) of the client's position and the second option implies the closure of position at the end of trading session (at current market price, closure price) and reopening at the opening of new trading session (at the current market price, opening price). The Company corrected positions according to the second option. As a result, all client positions were closed at the market close and reopened at new prices at the opening of the next trading day, thus eliminating any influence of the stock split and the spin off on trading results.

We are ready to provide moderators of the resource with screenshots and other necessary information confirming our actions. We would also like to note that in private correspondence with our support service, the client acknowledged the legitimacy of our actions regarding the adjustment of positions on the GE instrument, moreover he told he tried to get illegal profit from this case. We will gladly grant moderators access to the correspondence in case it’s required..

We hope that our explanation will help clarify the situation and demonstrate that Investizo operates within established rules, always placing honesty and transparency at the forefront.
Thank you for your attention and understanding. If you have any further questions, we are ready to provide any necessary information.

Best regards,
Representative of Investizo Company