Instasino Reviews 151

Reply from Instasino

Apr 30, 2026

Dear Leroy Kuijper,

Thank you for your wonderful feedback! We’re very happy to hear that your experience with iDeal deposits was smooth and easy to follow. It’s great to know that the process felt clear and transparent, and that your balance was credited instantly so you could start playing without delay.
If you ever have any questions or need assistance, please don’t hesitate to contact our support team at support@instasino.com — we’re always here to help.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Apr 30, 2026

Dear Jack,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the withdrawal delays and the situation described.

Please note that all withdrawal requests and account activities are subject to standard security and compliance checks. In certain cases, additional verification or reviews may be required, which can affect processing times. We also take any reports related to payment disputes or potential fraud very seriously and handle them in accordance with our internal policies and regulatory obligations.

We kindly ask you to contact our support team at support@instasino.com with full details of your case so we can thoroughly investigate the situation and provide you with a clear update.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Apr 25, 2026

Dear Hasan Ayyildiz,

Thank you so much for the 5-star rating and for sharing your positive experience!

We are glad to hear that you are satisfied with our high weekly payment limits and that you successfully received your payouts. While we always strive to process transactions as quickly as possible, we appreciate your patience regarding the processing time. Ensuring that our players receive their winnings securely is our top priority.

If you ever have any questions or need further assistance, please feel free to reach out to our support team at support@instasino.com.

Good luck with your future games!

Best Regards,
Instasino Casino Team.

Reply from Instasino

Apr 19, 2026

Dear Ernest,

Thank you for sharing your feedback with us.

We truly appreciate you taking the time to highlight your experience.

We are sincerely sorry to hear about the delay with your withdrawal and understand how frustrating this situation must be.
Please note that in some cases, withdrawal processing times may be extended due to additional verification procedures, payment provider processing times, or internal security checks.
However, we fully agree that such situations should be clearly communicated and handled as efficiently as possible.

Your comments regarding the lack of updates are taken very seriously, and we will pass this feedback to the relevant team to improve our communication and service.
Customer satisfaction is very important to us, and we regret that your experience did not meet expectations.

To help us investigate your case in detail and provide you with a clear update, we kindly ask you to contact our support team via email at support@instasino.com with your account details.

We will do our best to review your situation as a priority and assist you further.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Apr 19, 2026

Dear Hasan,

Thank you for taking the time to share your feedback with us.

We truly appreciate your honesty.

We are sorry to hear about your experience regarding the withdrawal process.
Please note that while our general withdrawal limits allow up to €5,000 within 24 hours, the actual processing time may vary depending on several factors such as account verification, payment provider processing times, and additional security checks.
In some cases, this may result in delays beyond the standard timeframe.

We would really like to look into your specific situation and assist you further.
To help us investigate your case in detail, we kindly ask you to contact our support team via email at support@instasino.com and provide more information about your account and withdrawal request.

Our team is available 24/7 and will do its best to resolve your issue as quickly as possible.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Apr 15, 2026

Dear Pjoter,

Thank you for taking the time to share your feedback with us, we truly appreciate your honesty.

Please note that, in accordance with our Terms and Conditions, as part of anti-money laundering measures, a deposit must be wagered 3 times (x3) before a withdrawal can be processed. If wagering requirements are in place, they must be fully completed prior to submitting a withdrawal request.

You can find this rule in the Terms and Conditions available on our website.

If you would like to know how much wagering is remaining on your account, please feel free to contact us at support@instasino.com, and we will be happy to provide you with the details.

We value your feedback and will certainly take your comments into consideration as we continue improving our services.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Apr 7, 2026

Dear Carlos,

Thank you for taking the time to share your positive experience with us. We truly appreciate it!

We’re very pleased to hear that our support team was able to provide clear and timely guidance regarding the KYC requirements before your withdrawal. We understand that knowing exactly which documents are needed—such as identification, proof of address, and payment confirmation—can make the process much more straightforward and stress-free. Ensuring transparency and setting the right expectations from the start is something we continuously focus on, as we know how important a smooth and predictable verification process is for our players.

If you have any questions or need assistance in the future, please feel free to contact our support team at support@instasino.com. We are available 24/7 and will be happy to help you.

We aspire to provide all our players with a first-class experience that is safe, fair, and enjoyable, and your feedback motivates us to keep improving.

Wishing you lots of luck!

Best Regards,
Instasino Casino Team.

Reply from Instasino

Mar 26, 2026

Dear Customer,

Thank you for taking the time to share your feedback with us, we truly appreciate your honesty.

We are glad to hear that your withdrawals have always been processed successfully, as this is one of our top priorities — ensuring a secure and reliable experience for our players.

At the same time, we are sorry to hear about your concerns regarding RTP transparency. We would like to clarify that the RTP (Return to Player) of the games available on our platform is determined and controlled by the game providers. As a casino, we do not have the ability to alter or influence RTP values in any way. All games operate based on certified random number generators (RNG), ensuring fair and unbiased outcomes.

Regarding RTP visibility, please note that this information is usually provided by the game developers themselves and may not always be displayed directly within the casino interface. However, it does not mean that the RTP is being changed or manipulated.

We understand how important transparency is, and we take your feedback seriously. If you would like us to look into specific games or provide more detailed information, we kindly ask you to contact our support team at support@instasino.com, and we will be happy to assist you further.

Thank you once again for your feedback — it helps us improve our services.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Mar 26, 2026

Dear Tiempie,

Thank you for taking the time to share your feedback with us, we truly appreciate your honesty.

We are sorry to hear that you feel this way about the bonuses on our platform. Please note that all bonuses and promotions are provided based on specific terms and conditions, including wagering requirements, which may vary depending on the offer.
Our goal is to provide fair and transparent bonus opportunities for all players, and we continuously review our offers to improve the overall experience.

We would really like to look into your case in more detail and better understand what exactly led to this impression.
Unfortunately, based on the information provided in your review, we were unable to identify your account or review your activity.

To help us investigate this matter further and provide you with a detailed response, we kindly ask you to contact our support team at support@instasino.com with additional details about your experience. Our team will be happy to assist you and clarify any concerns.

We value your feedback and will certainly take your comments into consideration as we continue improving our services.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Mar 14, 2026

Dear Mars Van nugteren,

Thank you for sharing your feedback, we truly appreciate it.

We sincerely apologize for the difficulty accessing our website and understand the concern this situation may cause, especially regarding your pending withdrawal.

Please rest assured that all player accounts and funds remain completely secure. The platform recently experienced a technical issue affecting access, and our technical team is working diligently to restore normal service. Updates are also being sent to players by email with instructions on how to access the platform, so please check your inbox.

You can try accessing the platform directly using this link: https://instasinoluck.com/

For assistance with your specific withdrawal, we kindly ask you to contact our support team at support@instasino.com.
Our team is available 24/7 and will do everything possible to help you recover your funds and answer any questions.

We deeply apologize for the inconvenience this has caused and greatly appreciate your patience while we work to resolve this issue.

Best Regards,
Instasino Casino Team

Reply from Instasino

Mar 14, 2026

Dear Ajaxis,

Thank you for taking the time to share your feedback with us. We truly appreciate it and understand how concerning this situation may appear.

We sincerely apologize for the difficulty accessing the website and for any inconvenience this may have caused. Recently, our platform experienced a temporary technical issue that affected access to the website. Please be assured that our technical team is actively working to restore normal access as quickly as possible.

We would also like to reassure you that all player accounts and balances remain completely secure. Additionally, updates with the latest information and instructions on how to access the platform are being sent to players via email, so we kindly recommend checking your inbox.

In the meantime, you may try accessing the platform using the following link:
https://instasinoluck.com/

If you continue to experience any difficulties or would like us to review your withdrawal request, we kindly ask you to contact our support team so we can assist you personally.
Please reach out to us via support@instasino.com, and our specialists will be happy to help investigate your case.

We truly appreciate your patience and understanding.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Mar 11, 2026

Dear Jeffrey Meijer,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our platform did not meet your expectations.

Please note that withdrawals are processed according to our payment procedures and may require verification checks before being completed. These checks are part of our standard security and compliance process to ensure the safety of all transactions and player accounts.

If you have experienced any difficulties with a withdrawal request, we kindly ask you to contact our support team so we can review your case in detail and provide you with the necessary assistance. You can reach us at support@instasino.com, and our team will be happy to help clarify the situation.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Mar 11, 2026

Dear Kay,

Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced while trying to access your account.

Situations like login issues can sometimes occur due to security checks, technical reasons, or temporary account restrictions that require verification. Our team would be happy to review your case and help resolve the issue as quickly as possible.

Please contact our support team at support@instasino.com
and include the email address associated with your account, along with a brief description of the problem. This will allow us to investigate the matter and assist you further.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Feb 20, 2026

Dear Maikel Mastrigt,

Thank you very much for your wonderful review and for rating us 5 out of 5! We are truly happy to hear that you are satisfied with our casino and our payout process.

It is especially great to know that your VIP manager Ella has been providing you with excellent support. We will be sure to share your kind words with her — feedback like yours means a lot to our team.

If you ever need any assistance, please feel free to contact us at support@instasino.com. We are always here to help.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Jan 31, 2026

Dear Paweł Siara,

We are sorry to hear that your experience did not meet your expectations, and we take your feedback very seriously. At Instasino, we strive to process withdrawals in compliance with all applicable regulations and our internal policies, including verification and AML procedures designed to protect both our players and the platform.

Please note that processing times may vary depending on payment methods, additional checks, or bank procedures beyond our direct control. Any wagering requirements applied to refunded withdrawals are in line with standard AML practices and are not intended to create inconvenience for our players.

If you believe that your case was handled incorrectly or remains unresolved, we kindly encourage you to contact our Customer Support team directly at support@instasino.com
with your account details so that we can review your situation thoroughly and provide a clear update.

We appreciate your feedback and remain open to resolving any outstanding issues through our official support channels.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Jan 29, 2026

Dear Thomas,

Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration. Please be assured that Instasino Casino takes all withdrawal requests seriously and strives to process them fairly and promptly.

To help us review your situation and provide a resolution, we kindly ask you to contact our support team at support@instasino.com , including your account details. This will allow us to investigate your case thoroughly and assist you.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Jan 29, 2026

Dear Lucy,

Thank you for sharing your feedback. We’re sorry to hear that you felt undervalued and disappointed regarding the loyalty bonuses. At Instasino, bonuses are offered according to specific terms and system criteria, but we understand how frustrating it can be when a request doesn’t meet expectations.

We would like the opportunity to review your case and see if there’s a way to assist you further. Please contact our support team at support@instasino.com , including your account details, so we can provide guidance and support.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Jan 2, 2026

Dear Theo-Jan Thur,

Thank you for your kind review and for taking the time to share your positive experience. We’re happy to hear that everything went smoothly and that your payouts were processed within the expected timeframe.

If you ever have any questions or need assistance, please feel free to contact our support team at support@instasino.com — we’ll be happy to help.

Best Regards,
Instasino Casino Team.

Reply from Instasino

Jan 2, 2026

Dear Even Arnestad,

Thank you for sharing your feedback. We’re sorry to hear about the delay and understand how frustrating waiting for a withdrawal can be.

Please note that withdrawal requests may require additional verification checks, which can sometimes extend the processing time. Unfortunately, live chat has limited access to payment verification details, which is why they may not have been able to assist you fully.

We kindly recommend contacting our support team directly via email at support@instasino.com. They will be able to review your case in detail and provide you with a clear update.

Best Regards,
Instasino Casino Team.