Match.com Reviews 131

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed concerns about the website's legitimacy, citing issues with profile authenticity and unexpected charges. People frequently reported issues with subscriptions, including automatic renewals at increased costs and difficulties canceling payment plans, even after deactivating their accounts. The user experience was widely criticized, with many finding it impossible to reach customer service, accounts being blocked without clear reasons, and essential functions locked behind high fees. Reviewers also expressed dissatisfaction with the pricing, considering it too expensive for the limited functionality and the prevalence of unverified profiles. Some people mentioned being charged for memberships even after being denied access or having their accounts banned.

What people talk about most

Website

Reviewers express strong dissatisfaction with the website. Many customers report being blocked from their... See more

Subscription

Users describe negative interactions with subscription. Many reviewers report issues with unwanted... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and difficulties... See more

User experience

People report negative experiences with user experience. Many customers express frustration with account... See more

Price

Customers express strong dissatisfaction with the pricing, frequently describing it as too expensive and a... See more

Based on these reviews

Rated 1 out of 5 stars

There is no serious effort to stop fake users or scammers from attempting to connect to valid users. This app is horrible. 90% of the people contacing me just wanted endless texting or sending me... See more

Rated 1 out of 5 stars

Classic bait and switch and fraudulent practices. I'm charging my credit card 3 times in one month. .My account was hacked within a week? There are fraudulent profiles everywhere on here and matchdot... See more

Rated 1 out of 5 stars

Absolute waste of time & money! Made the mistake of joining for 6 months at £20 a month. After a short time, I suspected that many of the profiles were fake. To test my suspicions, I sent around... See more

Rated 1 out of 5 stars

Scammers run this site. Cancelled my subscription shortly after singing up, however they're still taking money from me. I tried contacting the customer care team (actually doesn't exist) it's an aut... See more

Rated 3 out of 5 stars

Banned my account after I opened a claim to my credit card company for unauthorized charge. I found the way to contact them using the online website, I tried in the app but not possible after deactiva... See more

Rated 3 out of 5 stars

You give far less for free than any other dating site. The best thing is the unlimited swipe rights. And then one thinks, "ooh I've loads of people interested" and then you go and pay for a subscripti... See more

Rated 3 out of 5 stars

So many of the profiles are easily identifiable as scams. All you need to do is put it into Face ID and find all these guys pictures in different countries and a huge Internet presence often time show... See more

Rated 1 out of 5 stars

I've been on and off Match for years; I actually met my husband on Match many years ago. Unfortunately, the website is no longer the reputable dating site it once was. Today, it's a step above Tinder... See more

Rated 1 out of 5 stars

My account wouldn’t verify my phone number finally got that fixed or so I thought then it says match blocked my account . Impossible to reach customer service so glad I quit paying for this and swit... See more

Rated 1 out of 5 stars

I had a very frustrating experience with Match.com. My account was blocked for no clear reason after just a few login attempts. I submitted an appeal and waited two days to have it reinstated, only to... See more

Rated 1 out of 5 stars

Opened a profile, paid 3 month subscription. Profile and photos approved. Began to view profiles and was locked out. No warning. No explanation. I hadn't even contacted anyone. Customer service refuse... See more

Rated 1 out of 5 stars

I’m trying to cancel the automatic renewal on the match.com subscription. It is practically impossible to do it every way you try and do it, it leads you up a blind alley and you’re getting no furthe... See more

Rated 1 out of 5 stars

I was perfectly happy with this app until a week ago they rolled out a forced app upgrade on my android phone. This should not have been released. The filters on searches no longer work properly. All... See more

Rated 1 out of 5 stars

I’ve used Match.com in the past and thought it was decent. This time I tried the Bronze plan, made my profile public, and even paid for boosts. I received several likes and one message — but when I... See more

Rated 1 out of 5 stars

Having managed to unsubscribe and stop the renewal, I didn't do the same with PayPal and so the latter transferred the money. There is no way I can find of contacting match.com at one point. I managed... See more

Rated 1 out of 5 stars

Horrific experience! I signed up,spent less than 8 hours. I was initiated with 100s of emails. One was definitely a scammer. I just started deleting all emails. I tried to cancel. Received messa... See more

Rated 1 out of 5 stars

This site has no live customer service reps only AI. Denied membership and still charged my CC for membership. Have filed complaint against this company with Dallas Texas BBB. AVOID THIS FRADULAEN... See more

Rated 1 out of 5 stars

They are crooks- cust support beyond worst Loaded with spammer, frauds, will make very difficult to cancel, sight inaccurate fake false Stay away you will definitely REGRETS ever using that sit... See more

Rated 1 out of 5 stars

I rejoined match.com after a break. They took my subscription quick enough, but I've no access in any way.im still stuck as if I never paid. I got the standard reply, I've emailed them a few times sin... See more

Rated 1 out of 5 stars

These weirdos banned my account for no apparent reason. No explanation was given either. Just a bunch of idiots running a website that should've been shut down a long time ago.

Rated 2 out of 5 stars

Unless you have a paid membership there are no perks whatsoever. Also, the screen is extremely touch sensitive and accidental swiping occurs before you can scroll thru a single profile.

Rated 1 out of 5 stars

It's getting worse... There are women on there now introducing 'friends'. Most recently chatting got ghosted by what I'd presumed to be a genuine profile. I think it was a scammer. Wasted money here a... See more

Rated 1 out of 5 stars

It is virtually impossible to cancel a profile online and fortunately I didn't sign up for any of their payment plans. Despite sending two letters (the second one signed for) to their Gloucester Stree... See more

Rated 1 out of 5 stars

This company makes it deliberately difficult to contact them to cancel membership. They roll over membership into a new period automatically at increased cost even when requested not to do so ( with... See more

Rated 1 out of 5 stars

Like many, looking to use these sites genuinely I can only say that there should be some code they have to adhere to, some reporting institution. It is FULL of click bait, likely inserted by themselve... See more

Rated 1 out of 5 stars

I just started the whole process to be on match.com. I submitted one picture. I hit the back button because I was trying to crop more of the background out. The system got confused. When I tried to lo... See more

Rated 1 out of 5 stars

Match, in my opinion is just a money-making apparatus. As a Man, it offers little value and lots of frustration. I've been on Match for some time. This is my understanding from my own experience as... See more

Rated 1 out of 5 stars

They blocked my account i just started with no explanation. They dont want my business. There is no one to communicate with! Terrible customer service i think they just want to grab money 💰 🤑 💸

Rated 1 out of 5 stars

I opened the free account which barely gives you anything free to work with. Suddenly, I have 25 likes...and now I'm at 51, with over 99 views of my profile. Also, I have three messages, and if I... See more

Rated 1 out of 5 stars

Blocked after doing profile, and they will NOT let me delete my profile as I cannot sign on. They are identity thieves and will not help you as customer service just repeats the same non-responce

Rated 1 out of 5 stars

Well what can I say about this site what a con they present it like uou can meet lots of ladies. I have sent must be over a 100 likes to women on the site but 1 or2 reply. Beginning to think I'm I tha... See more

Rated 1 out of 5 stars

It has to be the worst site in America yet the smartest because they have no phone number. Easiest thing I did was dispute the charge at the bank because they were supposed to bill once a month, but... See more

Rated 1 out of 5 stars

Match does not even deserve one star! Do not waste your money. I was shocked to get a standard email in 2021 stating that I had violated their terms of service with no further explanation. My account... See more

Rated 1 out of 5 stars

RUN, DON'T WALK AWAY FROM MATCH.COM!! a great example of a company totally flushed down the ......!! a total scam - numerous non-members writing and wasting your time! green card needers - all over!... See more

Rated 1 out of 5 stars

If I could leave “0” Stars, I would. Don’t be fooled by these scammers. After you “think” you’ve left, they will keep charging your card until kingdom come. I have no idea why they’ve never been shut... See more

Rated 1 out of 5 stars

I had been using Match on and off for many years , during the pandemic i tried signing on and my account was gone, i sent a email and i was banned for going against their rules , i read it and i figur... See more

Rated 1 out of 5 stars

I created a profile, but after reading reviews here, I didn’t go as far as parting with any money! Yes, I got bombarded with lots of ‘likes’, but oddly, no one actually sent me a message. Unfortunatel... See more

Rated 1 out of 5 stars

When I first joined Match.com they had a video chat option that was useful in weeding out scammers. They left the video chat icon at the top of the screen even after they disabled it without telling... See more

Rated 1 out of 5 stars

I get lots of likes and messages but it’s from women around 60 miles away YET when I see and send a message to local women NOT ONE replies ! Ok I thought maybe it’s me ! 40 messages I sent to local wo... See more

Rated 1 out of 5 stars

I just downloaded the app yesterday. I tried to login today and the blocked me. No explanation of why and I'm not going through the steps of appealing the decision. Plus I feel it is too expensive to... See more

Rated 1 out of 5 stars

This company is a joke and scam. Joined membership and get suggestions 3 hours away, cant communicate with potential dates and have same benefits as free members.

Rated 1 out of 5 stars

haven't been on match in 10 years. I use to love it now its changed for the worse. Now its like Tinder in that you swipe on peolpe. Then if you swipe right on 5 people you have 5 discussions to dea... See more

Rated 1 out of 5 stars

I joined Match with high hopes but was disappointed at every stage of my time on the site. I paid over $400 for a year of service with elevated access. Over three months, I had access for only... See more

Rated 1 out of 5 stars

Don't waste your money. I admit that I am fussy but the decent men on this site are few and far between. I had up to 100 profile views each day but hardly any of the men send messages. I don't like to... See more

Rated 1 out of 5 stars

I signed up for Match.com sometime last year to check if it would be right for me. I paid about $60 for a trial membership and cancelled soon after when I realized that the website kept asking f... See more

Rated 1 out of 5 stars

.Female over age of 40 signed up for 1 month. In over 100 profiles/likes of guys who liked me, it was the bottom of the barrel looks. Im not a beauty queen but these guys who were 40s and 50s looked t... See more

Rated 1 out of 5 stars

I signed up for a six month subscription and canceled it online when I met someone.On 8-05-2025 I was billed for six months. I tried to contact match but there is no one to talk with. I tried to acce... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

131 reviews

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Rated 1 out of 5 stars

I had been using Match on and off for…

I had been using Match on and off for many years , during the pandemic i tried signing on and my account was gone, i sent a email and i was banned for going against their rules , i read it and i figured this must be a mistake or someone stole my email info which i have had since 1996 , the Match Group of companies banned me from all there sites without giving me an opportunity to see evidence, or even as much give me a review .I have never once been banned or violate any online rules ever. Simply check my history and they would have simply seen it was either an error or fraud on my account .They chose not to give me due process, so i have decided to take this all the way to the FTC and the Attorney General i am hoping someone at the Match group will see this or the many emails i have sent, latest ones today .I got banned after paying with no reimbursement or no explanation of what i did

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Don't Use Match! Frauds!

Opened a profile, paid 3 month subscription. Profile and photos approved. Began to view profiles and was locked out. No warning. No explanation. I hadn't even contacted anyone. Customer service refused my inquiries. All was silence. Finally, found a place to appeal a banned account. Submitted my questions and situation, and got answer I was banned for violating standards. How? I had a profile they approved and I hadn't talked to anyone. Worst is that because I bought it thru Google Play, they took my money connected me with Match, and said they had successfully supplied the service. So credit card dispute rejected. Match is such a scam. Frauds. And just take the money with extremely poor customer service.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam. Do not give them any money EVER. Every time you log in you will see about 40 new views of your profile. Then you check when those 40 people were last online.......7 days ago, 30 days ago, 3 months ago lol. It's just a scam, these viewers do not exist! In fact it's 95% scammers and bots. Also.....OUR TIME is the same thing as MATCH and rips off in the same ways. AVOID BOTH !!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Too many inactive profiles

haven't been on match in 10 years. I use to love it now its changed for the worse. Now its like Tinder in that you swipe on peolpe. Then if you swipe right on 5 people you have 5 discussions to deal with. That is overload. You use to be able to just add peolpe to your favorite list then get to them whne you want.
they also hide many profiles. I gte a daily email of matches and there are always 2-3 that I have nevr seen that meet my search criteria and sshould show on a manual search. Ialso get 3-4 where the profile is unavailable.
I've had a few women on my LIke list for 6 months now that have NEVER been online according to match's indicators. The keep them there so they can say they have so many active members.
Unfortunatly all there competitors are the same way

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

RUN, DON'T WALK AWAY FROM MATCH.COM!!

RUN, DON'T WALK AWAY FROM MATCH.COM!!
a great example of a company totally flushed down the ......!! a total scam - numerous non-members writing and wasting your time! green card needers - all over! the rare legit person, you would have to be desperate to date or visually impaired. A TOTAL SCAM: you have to boost for a fee if you even want a response from a loser!!! RUN, DON'T WALK AWAY FROM MATCH.COM!!

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

match.com - deceptive membership practices

I’ve used Match.com in the past and thought it was decent. This time I tried the Bronze plan, made my profile public, and even paid for boosts. I received several likes and one message — but when I tried to open them, I discovered I’d have to upgrade all the way to Platinum (an extra $50 a month) just to see who liked or messaged me.

The site gives the impression you can participate at the Bronze level, but the essential functions are locked behind much higher fees. You’re encouraged to build out a detailed profile and buy boosts, yet you can’t interact with anyone unless you pay several times more. That feels deliberately misleading and unfair to paying users. Match.com has lost the trust it once had with me.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

It's getting worse..

It's getting worse... There are women on there now introducing 'friends'. Most recently chatting got ghosted by what I'd presumed to be a genuine profile. I think it was a scammer. Wasted money here and pretty annoyed about it. Take yourself out for a nice meal and stay single sooner than use this site. You can raise a ticket and that'll get ignored too. Clearly too many clowns like me pumping money in to this cash pig for them to care.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Click bait and scammers

Like many, looking to use these sites genuinely I can only say that there should be some code they have to adhere to, some reporting institution. It is FULL of click bait, likely inserted by themselves and scammers. I feel for the people who get caught in the trap that they set. its CRAP!@!!@

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Match.com does not even deserve one star

Match does not even deserve one star! Do not waste your money. I was shocked to get a standard email in 2021 stating that I had violated their terms of service with no further explanation. My account was deleted and the remaining PAID subscription was lost. I immediately reached out and expressed my concern that I must have been hacked because I most certainly did nothing inappropriate during my time on Match. My concerns were quickly disregarded and there was no investigation or concern for my situation. I only received another standard email which clearly indicated Match does not have concern about hackers or their members.
I recently reached out a second time to get some answers, and Match.com allegedly "investigated" the situation for about 3 months. Then I got the standard email again stating my account was banned for "violating the terms" with no explanation as to what happened back in 2021. Clearly, the priority for Match.com is making as much money as possible and not the safety and retention of legit members simply looking for love.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel the subscription

I’m trying to cancel the automatic renewal on the match.com subscription. It is practically impossible to do it every way you try and do it, it leads you up a blind alley and you’re getting no further forward.
Beware anyone before you sign up to match.com because it’s almost impossible to get out of it, try a different dating site

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Useless and rip off

This app like it's partner app POF plenty of fish, is pure rubbish, it's money grabbing with lots of fake profiles, charges to even see anyone who likes you, and charging for messages to try actually meet someone. They are suppose to be helping people meet but at a cost, which one would say all apps do, but if wanting to date, get out and meet people for real not virtually through some screen you been charged for.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Warning Message to Friends/Other Users

Just a heads up Match.com has faced FTC lawsuits in the past for letting fake or inactive accounts message users to push them into subscribing. I’ve noticed a pattern where profiles disappear after talking about meeting. Be cautious it might not always be a real person on the other side.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Just started the setup and was banned

I just started the whole process to be on match.com. I submitted one picture. I hit the back button because I was trying to crop more of the background out. The system got confused. When I tried to log back in it said that I was banned. I did answer questions stating that I was Asian and white. Is that the reason? Still waiting to hear about an appeal. I won't be using their site though but I'd like to know why they banned an account that hadn't even gotten started.

August 25, 2025
Unprompted review

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