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Rated 5 out of 5 stars

Haven't used it yet, but finally a company like LIFESAVER made a jerry can that has some important features. Great to have it foil sealed due to storage issues. Water prep storage is vital and this co... See more

Company replied

Rated 5 out of 5 stars

i bought the Cube + extra carbon filters(Cube & Liberty). super fast delivery(to Switzerland). I'm filtering my tap water. It tastes like spring water now, no headache, no stomachacge.... so smooth, t... See more

Company replied

Rated 5 out of 5 stars

I buyed for many years the 6000UF bottle, tried here in Switzerland in a creek (I know the Swiss creeks and waters are clean), but I tried to take water from a creek with mud together, and see it filt... See more

Rated 5 out of 5 stars

I was absolutely amazed how fast the shipment arrived at my front door. For an international shipment around Christmas time it was certainly out of the ordinary. In comparison,I ordered something f... See more

Company replied

Company details

  1. Outdoor Clothing and Equipment Shop

Information provided by various external sources

LifeSaver® water purifiers give you the ultimate protection. Turn dodgy tap water, questionable bottled water or even dirty water from rivers, lakes and puddles into safe, drinkable water instantly. Ideal for everything from traveling, backpacking, trekking, hiking, camping and overlanding to emergency prepping.


Contact info

4.1

Great

TrustScore 4 out of 5

487 reviews

5-star
4-star
3-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Delivery was speedy with a quality…

Delivery was speedy with a quality delivery firm.Not used the product yet but it seems to be really well made. I look forward to using it in the summer.

November 27, 2023
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Reply from LifeSaver

Thanks Gary, enjoy!

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Rated 2 out of 5 stars

The shipping was done very poorly and…

The shipping was done very poorly and hope it wasn't damaged. Was not in a box was just put in a shipping bag and sent to the states.
Hope it works when I need it when the shtf. Don't you have a distributor here for your products?

November 22, 2023
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Reply from LifeSaver

Hi John, sorry to hear you were unsatisfied with the shipping. We do actually have a distributor in North America. Our products are sold on Amazon and online with retailers such as REI. However our Emergency Packs are only available from us directly at this time.

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Rated 5 out of 5 stars

Great customer service

Great customer service. Black Friday week UPS didn't even try to deliver to me they took it straight to a local shop.
When I told customer service that I'm disabled and would be unable to leave the house for a few days they repeatedly tried to get a redelivery, unfortunately this was ignored by UPS and I had to pick it up when I was better.
I stillappreciate how hard they tried.

November 20, 2023
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Reply from LifeSaver

We're sorry you had this negative experience Colin. I know that Terri is putting a complaint in with UPS regarding this case, as they assured us they would get the shipment to you.

We really appreciate you leaving this message, despite the difficulties faced.

Thanks Colin

Rated 5 out of 5 stars

Great products, great service

Great products, great service, good prices when on sale. Used the wayfarer for our group of five people on our base camp Everest trek. Worked a treat, just had to protect it from frost. Definitely recommend the products and the company. Also used the cube and Jerrycan.

November 20, 2023
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Reply from LifeSaver

Sounds like a great adventure, thanks for sharing Richard!

Rated 5 out of 5 stars

Great service

super fast delivery
best water filter system out there !
very tough . We take it to music festivals, back country camping and on beach 4x4 fishing trips too.

November 16, 2023
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Reply from LifeSaver

Brilliant, thanks David!

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Rated 5 out of 5 stars

I received excellent communication from…

I received excellent communication from this company. I did not know how this purchase would go since they are in the UK and I am in the USA. Instead of being in the dark about where my package was in the shipping and customs process, I was delighted to be informed all the way along. I wish I had known sooner how easy it was to purchase from this company!

November 13, 2023
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Reply from LifeSaver

Thanks for leaving a great review Cynthia!

Rated 4 out of 5 stars

Top quality product

customer service where not that helpful because i asked for it to be delivered by royal mail ,and they refused
As for the product i cannot say if it works well or not, since i purchased this ,with the intention of using it ,when theirs no more clean water available, thus the reason why i anticipated it will be in a sealed unit,This was not the case.......

October 14, 2023
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Reply from LifeSaver

Sorry the experience hasn't been positive for you on this occasion Steven

Rated 1 out of 5 stars

This company has the absolute worst…

This company has the absolute worst customer service I have experienced in many years. I ordered my product and they claim that it was delivered to my home. I have a Ring camera that covers the front porch area and DHL never made the delivery. I live in upper income, gated community and had other things delivered same day. I have never had anything stolen from our private porch area. The company refuses to send me the product even though I paid for it!

October 28, 2023
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Reply from LifeSaver

Hi Brian,

We're sorry you felt the need to leave a negative review while we're still in the process of trying to resolve this issue.

As you know, we have been responsive since you first informed us the package had not arrived.

DHL claim they delivered the package and so we have asked them to investigate. It's perfectly possible they mistakenly left it at the wrong address for example.

No one from LifeSaver has suggested that the package was stolen.

I'm sure you understand that as an ecommerce business, when such instances occur we have processes in place which must be followed.

We have also not yet ruled out simply resending your order again, out of our own good will, which is what we tend to do in such circumstances.

All we ask is that you please understand that occasionally mix ups happen and be patient while we go through the necessary procedure. We always endeavour to give our customers a positive outcome.

Kind regards

Wes - LifeSaver Team

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Rated 1 out of 5 stars

This peice breaks so constantly and…

This peice breaks so constantly and consistantly and regularly - its a shame you guys havent actually fixed the technology of the spout - ive had 4 break over the years in the exact same way. Love the rest of the product but its a shame you guys havent fixed something so obviously poorly designed

October 10, 2023
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Reply from LifeSaver

Sorry to hear you've been having this experience. Please contact us on info@iconlifesaver.com so we can look into this issue.

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Rated 5 out of 5 stars

Happy customer

Thank you. I found your company to be extraordinarily professional, quick and well organised in handling the purchase and delivery of my order.
I love the products you offer and most certainly would do business with you again.

October 8, 2023
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Reply from LifeSaver

Great to hear, thanks very much!

Rated 5 out of 5 stars

Delivery and Product Service

Good service swift delivery and well informed.
Happy with the product really looking forward to using it in the field soon. My charging and and tests went really well. Simple to use great instructions videos that cover every detail.
Well worth 5 star review.

October 7, 2023
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Reply from LifeSaver

Thank you!

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