HSL Chairs - Nottingham Reviews 101

There was a slight issue with delivery, but when it was identified- the whole HSL team seemed to go above and beyond to satisfy my needs and meet the original expectations. Well done showroom, the back office team and delivery guys who were so helpful.

The experience and expertise of the staff and their empathetic approach, gently coaching my father into understanding what he really needed.

Excellent service. Thank you

Good honest customer care, simple as that👍.

We bought our chairs from the Nottingham branch which is a lovely showroom staffed with very nice, very knowledgeable, helpful people that listened patiently to our requirements. Nothing was too much trouble. Our selection of chairs were delivered in the time that we were told. The delivery team called us when they were enroute and arrived almost to the minute from what they said. The two gents delivering were courteous, pleasant, very respectful, and made sure that we were happy with what they delivered.

Excellent service enough information to make an informed decision. Given time to make my decision

I cannot speak highly enough about the service I received from the manager and client consultant (David) at the Bramcote HSL shop. They both went out of their way to make me feel comfortable in the shopping experience. I needed specific chair requirements for my health condition. I need not have worried. David’s knowledge and customer service skills were exceptional. I felt my needs were listened to and I was guided through the options suitable for me. I was extremely happy with the eventual chair I tested and chose. I could not have made that choice at all without David’s expert guidance.

Staff in the store were helpful, knowledgeable and patient. The delivery drivers, Paul and Paul, were friendly, very careful and extremely helpful. I’m very happy with my new chair and bed.

The staff were extremely pleasant, courteous and clearly very knowledgeable on the Company products. We were happy to purchase several items and look forward to their delivery in a few weeks.

We have purchased 2 pieces of furniture from HSL and it was our experience on the first visit that made us return. Gillian was the first member of staff at Nottingham that we met, absolutely lovely, we needed a chair that helped with mobility and she knew what size chair would be needed and took us to the perfect fit the first time, no pushiness, no trying to get us to buy, she just listened to what we needed/wanted and helped with information to help us choose. Delivery was quoted 6/8 weeks, it arrived in 3.5 weeks. The delivery gentleman was lovely too, set up the chair and showed us how to use it, polite, kind and respectful. The above made us go back a week or so ago and order a new sofa, Emma was the lady we met then and all of the above was the same. Great service from start to finish.

Absolutely great service from visiting the show room to delivery. Everything was handled very professionally. We were kept informed along the way. Really happy with Ian and Paul who delivered my chair. They were right on time. Would unreservedly recommend this company

We were made very welcome in the Nottingham showroom. We were able to try out all the chairs with no pressure and even given a cuppa and biscuits.
Chairs are expensive but are top quality and very comfortable and, important for me, supportive of the back and neck.

Brilliant service very helpful

I was given expert advice on all varies features of the furniture.Also l knew what l was paying for. Not rushed Emma the sales person went into a lot of detail and l am more than happy with my choice and look forward to the delivery of my chair. Thankyou Emma. Ann

Following the recommendation of various family members, it's the 1st time I've shopped with HSL Chairs but it was a pleasure from entering the shop to when we left . The Consultant ,Emma, was so knowledgeable,pleasant and helpful but without any Sales pressure and the complementary hot chocolate and biscuits were definitely a welcome bonus.There was plenty of choice in the showroom and I was lucky enough to find exactly what I wanted.I am now looking forward to taking delivery in the near future. Many thanks.

All staff very friendly and helpful especially Susan who was terrific with our disabled son. Great customer service and quick delivery. We will be back again in the near future. Well done team.

Good atmosphere in show room and not pestered to bye ,pleasant staff.