I have today received delivery of my two new sofas – oh how comfortable they are – I tried them as soon as the guys left me. They match beautifully the two riser recliner chairs we bought severa... See more
Location
Switch location33 Bradford Road, WF13 2DU Dewsbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service and friendly, efficient staff ,who are happy to help with any queries with person centred approach. I would fully recommend.
Our experience was first class from our first visit to the Dewsbury showroom where Dianne was extremely helpful. The delivery was efficient and on time. Ian and Paul went the extra mile to make sure... See more
HSL absolutely excelled in all our contact with them. From the first visit to their showroom in Dewsbury, to telephone communication to text message on delivery day we can't fault them at all . All th... See more
Company details
About HSL Chairs - Dewsbury
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
33 Bradford Road, WF13 2DU, Dewsbury, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and friendly
Excellent service and friendly, efficient staff ,who are happy to help with any queries with person centred approach. I would fully recommend.
It is such a benefit to have good…
It is such a benefit to have good staff. Sarah was so helpful and knowledgeable and didn't push for a sale. I am hopeful that my chair will be as comfortable as the one I sat in. I would recommend this company.
Diane and the team
Diane and the team, made us very welcome and answered all our questions and helped us buy the correct chair for us.
Paul and Paul Hal delivery team
Paul and Paul efficient, careful and friendly dealt with slight issue with chair promptly contacting customer services who also dealt with issue quickly
Two sofas delivered
I have today received delivery of my two new sofas – oh how comfortable they are – I tried them as soon as the guys left me. They match beautifully the two riser recliner chairs we bought several years ago. I chose the same fabric so that it now looks like a suite and the room looks lighter and brighter.
I would like to say how impressed I have been with all staff who have been excellent from beginning to end. All have been friendly and helpful throughout. Adeel, particularly, went out of his way to help sort out my problems never rushing me and his guidance left me feeling satisfied that all would be well. I would definitely recommend your company unreservedly.
Debbie & Billy gave us an Excellent…
Debbie & Billy gave us an Excellent Home visit, Nothing was too much trouble, Very much appreciated with our Dad, as he has Alzheimer’s & they were so good with him too, Explaining & Helping in every way, ThankYou 👍🏼
Charlotte and Vicki
Charlotte and Vicki - in training - were both extremely pleasant, welcoming and helpful, showing great patience when explaining working mechanisms and when I was considering options.
Wonderful staff
The staff were wonderful showing and explaining everything about the chairs, service and delivery were first class
Excellent service received from…happy daughter
Excellent service received from Debs,Billy & Rachel,I think the lady was called. They were all very friendly when they came to assess my mum for a new reclining chair,they included mum in the process ,we didn't feel rushed and mum trusted their guidance,advice and expertise x thank you mum is loving the chair and the delivery men were good too .
Debra was absolutely fabulous
Debra was absolutely fabulous. She listened to what we wanted, made constructive suggestions, explained everything and made us feel confident that we were buying something that would really suit us
You're helpful saleslady gave me time…
You're helpful saleslady gave me time and attention for which I thank you
Excellent, highly recommended
Excellent, friendly, knowledgeable and helpful service. Not pushy just great advice.
Large selection
Would highly recommend
Great service from start to finish
Great service from start to finish. The girls in the showroom at Dewsbury were great with my mum and tried all the different chairs to ensure the fit was perfect and met her needs. The order process was really easy with lots of choice on fabrics and colour. Communication was great throughout and delivery date was comminuted with plenty of notice. Paul and Ian ensured that the new chair was set up correctly and worked. They also gave my mum a run through and removed all the packaging. I would highly recommend HSL and we are very happy customers.
HSL came to my house so I was able to…
HSL came to my house so I was able to try out the chair I liked
Debs, Sarah and Billy were friendly, professional and provided a lot of information
I was so impressed that I decided also to buy a matching Ottoman
Absolutely delighted with everything so far
First rate service
Our experience was first class from our first visit to the Dewsbury showroom where Dianne was extremely helpful. The delivery was efficient and on time. Ian and Paul went the extra mile to make sure our chair was installed correctly and explained everything before they left. 2 very nice, helpful guys. Would highly recommend to anyone.
Fabulous furniture
We were welcomed the moment we set foot in the showroom. The staff were really lovely & extremely helpful. Liz knew exactly what type/ size of chair my husband required, super grande model was spot on with R & R. Very pleased with all your staff too, made it a nice time & a few laughs as well, it made parting with my hard earned cash..... Easy.😂 Can't wait to see the chair. Many thanks for everything, it's so lovely to know people do care. Thanks again, we would happily recommend HSL Dewsbury shop to everyone. 🥰
Great customer service - Ian and Paul were polite and efficient…
Ian and Paul were polite and efficient when delivering my chair
Great experience, such comfortable chairs and sofas
Such a great experience. Charlotte was very knowledgeable and guided our choice to our perfect chair and sofa. She genuinely listened to our needs and made the whole process easy and pleasant. We were not pushed into anything and couldn't be happier. Lovely cup of tea too! Highly recommend.
Easy to order over the phone
Easy to order over the phone, and the delivery guys were great, polite and helpful - attaching the legs to the chair and taking away the rubbish/packaging.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.