Hotwatertaps.com Reviews 333

A pleasure doing business as always

Price of their products. The quality is very good and you have such a wide choice. Add into that, free postage and how can you go wrong

Excellent product

We've had our 4 in 1 filtered and boiling tap for about 2 and a half years now. We recently had an issue with it and needed a part replacing. I hadn't realised when I contacted them but we had bought it through a third party supplier. When it's not working you realise just how good these taps are - when you haven't got it! Contacted Hotwatertaps.com direct and Darren was great, really helpful and friendly, and he got us the parts sent out immediately. He even emailed all the photos showing how to replace the part, there and then. Super service and we can't recommend them highly enough. Good service is what is often lacking these days, but Hotwatertaps.com still maintain great levels of service!

If you wants something that lasts don't buy from here! Awful customer service, my tank makes a lot of noise told the guy I've always dealt with- no troubleshooting help. Just advised to buy a new one! Lasted a couple of years. Buy cheap buy twice!

I've not received it. I have emailed asking when I can expect delivery but no response!!

I have had my tap fitted to around 8 months and it has been great. Recently it started to drip and gradually got worse. I contacted hot water taps who replied within the hour and sent me a new part with instructions on how to fit it. The part arrived in two days and the fitting was very easy and fixed the problem. I cannot rate the service of this company high enough. Customer care is first class. I would highly recommend their taps even tho I’ve had a little issue due to the way it was handled.

Replacement filter turns up on time every time so you don't forget to change it hence keeping everything running perfectly.

We ordered these 11 days ago,
We live in Spain and we were visiting family, the filters have not been delivered yet, so we return to Spain without them, not really acceptable but as we cant find them anywhere else we are stuck with this company. Not happy

I am delighted with my 4 in 1 hot water appliance from Hotwater.com
I did find changing the filter difficult at first, but Darren patiently talked me through it, only to discover that I was reading the instructions incorrectly.
The instant hot and chilled water is brilliant and so easy to use. I can thoroughly recommend this company.

I have just purchased a second tap for home, the first with a larger tank was purchased for our training centre and it has been fab. The one for home will replace a similar hot tap brought from another supplier, but one they do not last, two its always a issue with getting the replacement filter cartridges. What I really love about HotTaps is they have a subscription system where they automatically send out the filters every 6 months, on a direct debit system. So much easier, great idea, highly recommend the company.

Hi I am very pleased with the hot tap.
I have not had any problems with it

I was pleased to get a reminder to replace my filter and my order was straightforward. Unfortunately I have yet to received the filter I ordered and have no idea when I will receive. Just told it’s out of stock.

Good price and quick delivery. Problems encountered was quickly resolved

Very happy with the company with very good service.

I haven’t received my order.

I still have not received the water filter i ordered several weeks ago. I have received an email correspondence to say they are waiting for stock to arrive and will dispatch to me as soon as they can, which is why ive given 2 stars and not just 1. However this is an unreasonable length of time to have to wait. Filters are supposed to be changed every 6 months to avoid bad taste, mine is now overdue.

I have a Avista Swan Neck hot water tap black.
It is now coming upto 2 years old it’s immaculate. Love it. Before purchasing checked out other makes Quooker etc over £1000.00 I paid £279.00 husband fit himself and if you need help you can just phone for advice.
Today needed a new valve as tap is dripping slightly phoned them and are sending out a new valve free of charge even though it’s out of guarantee. Amazing company great service.

Efficient and fast delivery. Thank you.

Great product, So much better than a kettle and the added benefit of cold filtered water as well. Looks great. Good service a little problem with extra filters but sorted out.