While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform. Front Office & Reservations – booking management, check-in/out, room assignments. Channel Manager & Booking Engine – distribution across OTAs (Booking.com, Expedia, etc.) and direct bookings. Housekeeping & Task Management – workflow automation for staff. Revenue & Rate Management – dynamic pricing, reporting, performance tracking. Guest Experience Tools – mobile app, digital concierge, room service ordering, Self-Service Kiosk. Point of Sale (POS) – for restaurants, bars, and other outlets. Event Management – planning, scheduling, and managing conferences, banquets, and meetings. Automated Payments – secure, fast, and hassle-free transactions for guests and staff. Depending on property needs, HotelFriend offers ready-made packages like HotelFriend Core (for small hotels), HotelFriend Flex (for modular PMS), and HotelFriend Signature (for hotels who are looking for custom development options) In short: HotelFriend helps hotels save time, reduce costs, improve efficiency, and enhance the guest experience with an all-in-one cloud platform.
Friedrichstrasse 171, 10117, Berlin, Germany
4.4
23 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were looking for a simple system to cover the essential needs of our hotel, and HotelFriend Core was exactly what we needed. The purchasing process on the website was clear and easy, and we could quickly add extras like Premium Support. Since implementation, everything runs smoothly and the support team responds quickly whenever we have a question.
We were looking for a simple system to cover the essential needs of our hotel, and HotelFriend Core was exactly what we needed. The purchasing process on the website was clear and easy, and we could quickly add extras like Premium Support. Since implementation, everything runs smoothly and the support team responds quickly whenever we have a question.
Especially the clear structure and the good overview help us a lot in managing reservations and housekeeping.
Best solution for our 20-room guest house. We are using HotelFriend now for some time, and it works very well for our daily operations. The system is easy to understand, and our team had no problems to learn it. For a property of our size, it is really a very good and practical solution.
The automation features save us a significant amount of time each week, allowing us to focus more on guest experience rather than manual administrative work. The channel manager keeps our availability perfectly synchronized across all OTAs, and the reporting tools give us a clear overview of performance.
Thanks to HotelFriend, managing our serviced apartments has never been easier. The Assa Abloy door lock integration is seamless, and the PMS helps us save time while keeping operations smooth and professional.
Hotel PMS is a great solution for our guesthouse for workers. While accommodating our long-term tenants, we can also upsell rooms to other guests, which has noticeably increased our revenue. The system makes managing both types of bookings simple and efficient
Hotel PMS has completely transformed the way we manage our property. What we love the most is the ability to chat with guests directly across multiple platforms like Booking.com and Airbnb without having to switch between apps. It saves us so much time and keeps communication seamless and efficient. Truly a game-changer for our hotel operations
I really like this PMS; the system has all the essential products and options for customizations. We wanted to optimize our invoices, and it was easy to do with HotelFriend. Also, we were looking for extra reports that are essential for our hotels, and it was only possible to do so with HotelFriend. No other PMS that we talked with was able to do it. We are really satisfied with this provider!
The integration with multiple OTAs significantly reduces overbookings. We also provide Booking Engine and are integrated with Google Hotels, which was a plus for not extra cost.What we also really like, that you can set up different rates and allocations for different platforms. The system is easy to use, and we are satisfied.
We moved from HS3 to HotelFriend in just 6 days, as our contract with the previous provider was about to expire. What I like is that HotelFriend’s team was very open and supportive, helping us complete the migration so quickly. With 35 rooms and 4 conference halls, and planned bookings for the next 2 years, we successfully transferred all our data from the old provider to the new one. The system is so intuitive that even new staff picked it up easily. Highly recommended!
Easy-to-use system with everything in one place. The PMS Best PMS that we worked with. all the essential tools for successful management.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
