hosting.com Reviews 

Kim was patient and caring about helping me today. I really appreciated his valued tech support!
Linda Deir

I contacted the online chat support and the agent Yuga Kurniawan bring me the most excellent assistance and help me to solve my problem in few minutes. This is the kind of support I always got from hosting.com

Excellent support - rapid responses and get the job done. A happy customer!

I’d like to sincerely thank Ralph for helping me resolve the issue I was having with the WordPress installation. I was stuck, but he patiently assisted me and managed to get everything working. I can now continue creating my website without any issues. I really appreciate his support and assistance.

Richard
novaluxtravel

I needed to take down the website for legal reasons and had no idea how to do it. These guys took care of it for me in minutes and I'm tickled pink.

The person who helped me on the Phone was amazing. They solved my issue in under a minute and showed me a long term solution to prevent future issues.

Excellent tech support, worked with Al - prompt response and very professional

Al was very helpful and he got me up and running quickly. The backups did not work, but he cloned my staging website and I am up and running and taking payments again thank you so much.

Provided excellent technical support and resolved my problem.

I had an outstanding experience with Hosting.com, thanks entirely to Ralph. From the moment he picked up, it was obvious I was dealing with someone who genuinely knew the platform inside and out — no scripted responses, no guessing, no bouncing me between departments. He listened to the issue, understood it immediately, and walked me straight to the solution.

What stood out most was Ralph's depth of knowledge. He explained what was happening and why in plain language, so I actually understood the fix rather than just being told it was done. He anticipated a couple of follow-up questions before I even asked them and pointed out a setting I hadn't considered that will save me headaches down the road.

He was patient, professional, and clearly took ownership of the problem until it was fully resolved. Support like this is rare, and it's the reason I'll be staying with Hosting.com. If Ralph is any indication of the caliber of their team, they're in great shape. Five stars without hesitation.

I have been hosting multiple sites with them since 2021, back when they were A2. They used to provide reliable servers at a a good price with good service. I was happy with them. But over the past year, the server I'm on has become extremely flakey. My websites have been down frequently, my uptime monitor has been blowing up, and my clients have been complaining. Support has been unhelpful, denying that there are any problems (or blaming them, most recently, on an electrical storm in AZ). So much for a 99.9% uptime guarantee. I was finally forced to move my websites to a more reliable host. Hosting.com support refused to acknowledge that there were any significant problems and denied my request for a refund for the remaining 9½ months of my term.

UPDATE: After posting this review, Hosting.com reached out and did issue me a refund. I appreciate that they tried to make things right.

Hosting.com tech support is awesome! The tech today "saved" two of my websites. Their tech support totally exceeds other hosting companies in knowledge, customer service, and resolution of issues. As a website developer, I have to deal with client's website issues on other hosting companies and can say without a doubt Hosting.com techs are the best.

On 28 August 2026 I opened a ticket asking that my hosting for ttcovidtest.com not be renewed. hosting.com replied asking for security verification, and then charged my card US$369.99 on 8 September, three days before the 11 September due date, before the matter was resolved.

On 8 September their agent confirmed in writing that because I had cancelled before the due date, a full refund, cancellation and account closure had been passed to billing. I then completed every verification step they asked for: reply confirmation, Support PIN, last four digits of the card, and the cancellation form in the Client Area.

The next day a retention agent told me renewal payments are non-refundable and asked whether I would like to keep the service at a lower tier instead.

Five years as a customer. Two ticket numbers. A refund promised and then reversed once I had jumped through every hoop. My account is now overdrawn from a charge I told them not to take. I am disputing the charge with my card issuer.

Hosting.com! The best. And Az Zahra...The very best of them all!!! Ask for her always. :) Thank me later .

We are a small not for profit organisation and our website went down on the 7th Sept due to increased traffic due to our upcoming conference, after speaking to Ralph in the support team, our site was restored within 30 mins, and Ralph called me back to check everything was ok - amazing service

Sophie saved the day!
I had a rather stressful experience after following guidance from a previous support interaction. I had specifically asked for confirmation several times that activating the DNS zone would not affect my website or email. Unfortunately, immediately after doing so, my website and WordPress admin became inaccessible because essential DNS records were missing from the newly activated zone.
Thankfully, Sophie took over the case and completely turned the experience around. She was patient, professional and reassuring, understood the issue quickly, and personally added the necessary DNS records while making sure both my website and email configuration were properly preserved. She also confirmed everything was correctly configured before we closed the case.
What started as a very stressful support experience ended on an excellent note entirely thanks to Sophie. She was exactly the kind of technical support you hope to reach when something goes wrong.
Thank you so much, Sophie — 5 stars for you! ⭐⭐⭐⭐⭐

They resolve all the solution of my question and help out from the problem

Do not trust this company., they have perfected the art of deceptive billing practices. They will tell you your renewal is due a certain date and then renew your renewal a week before that without telling you and then lock you in and saying you can’t undo it. I negotiated them with a 20% reduction in my renewal fee and they never applied it and then once they build me, they said there was nothing they could do to change it. These guys just lie. Flat out. This is the second year and they have done this. This is a business practice. These people are dishonest, and I would not recommend using them.

UPDATE: After I wrote this review, they agreed to make things right and apply the 20% discount they promised. So I'll give them a couple of stars for that, so I'm increasing it to 3 stars, but I don't agree with how they handled this originally. And it was the second time in two years I had issues with renewals.

I spoke with Joel about how a domain url did not go where it was suppose to go. I tried to figure it out before calling support. Joel explained that I did make some important steps and he followed up with addressing a cpanel solution to ensure that the situation would be fixed permanently.

Thank you Joel for your professionalism, and listening and correcting the issue.

Very happy client I am.