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Hops Collective USA Reviews 6

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TrustScore 3 out of 5

3.2

Gift Basket Store
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Company details

  1. Gift Basket Store

Written by the company

Hops Collective is a online craft-beer gift and gift basket company that curates customizable beer boxes and baskets. It features a wide selection of beer across North America—alongside gourmet snacks and free shipping on orders over a certain value

Contact info

3.2

Average

TrustScore 3 out of 5

6 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

I purchased a gift that was supposed to…

I purchased a gift that was supposed to be delivered on a Friday, and it’s now been over a week with zero updates. The tracking doesn’t show anything—not even where the package is in transit.

I’ve sent multiple emails and all I get back are useless, generic, AI-generated replies claiming it’s ‘on its way.’ No real support, no accountability, nothing.

This is completely unacceptable. If you value your time and money, stay far away from this company. This has been one of the worst customer service experiences I’ve had.

April 23, 2026
Unprompted review
Hops Collective USA logo

Reply from Hops Collective USA

Thank you for your feedback, and we’re very sorry to hear about your experience.

We understand how frustrating it is not to have clear tracking updates or timely communication, especially when your order was expected on a specific date. Please note that delivery dates are estimates and not guaranteed, and in some cases, tracking updates may be delayed depending on the courier.

That said, we sincerely apologize for the lack of clear updates and the experience you’ve had with our support responses. This is not the level of service we aim to provide, and your concerns are completely valid.

We would appreciate the opportunity to look into this further for you. Please reach out to us directly with your order number so we can investigate the status of your shipment and provide you with a more accurate update.

Thank you for your patience, and we hope to resolve this for you as soon as possible.

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Rated 5 out of 5 stars

HOPS Collective - very different gift baskets!

An excellent inventory of beer and foods.
I made my own basket based upon the likes of the gentleman to whom I was wishing a new home.
He certainly preferred beer, sausage, cheese and candy over the typical flowers!
I would definitely recommend

February 8, 2026
Unprompted review
Hops Collective USA logo

Reply from Hops Collective USA

Hi Carol! Thank you so much for the 5-star review. We are thrilled to hear that you enjoyed our inventory and were able to create the perfect custom basket for the new homeowner! It sounds like the combination of beer, sausage, cheese, and candy was exactly the right choice for him. We love helping our customers build something truly personal, and we appreciate your recommendation\

Rated 1 out of 5 stars

I ordered their gourmet Nanaimo bars…

I ordered their gourmet Nanaimo bars for a friend..she received Walmart brownies. I'm not kidding. I paid 80 bucks for Walmart brownies. I was only offered a 30% refund. I went right to Visa. Very disappointing. Never order from here

January 29, 2026
Unprompted review
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Reply from Hops Collective USA

Hi Lori, we are incredibly sorry to hear about this experience. This is certainly not the standard of quality or service we strive for. We take these matters seriously and are currently investigating our fulfillment process to understand how this happened. We see that you have initiated a process with your provider, and we will cooperate fully to ensure this is resolved. We apologize for the disappointment caused to you and your friend.

Rated 5 out of 5 stars

Great selection, great customer service

I loved that were so many options to customize, but also ready-made gift boxes at different price points.
Ordering was straightforward and easy, but I still managed to blend the delivery and billing addresses. I was contacted right away to ask for the correct address and responded to right away to confirm they got my answer.
Communication about the order and shipping was helpful and it arrived in a very short time, packaged so nothing was damaged.
My recipient loved the gift!

January 20, 2026
Unprompted review
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Reply from Hops Collective USA

We love hearing this, Sarah! Whether it's a ready-made box or a custom creation, we want the process to be easy and the delivery to be seamless. Thank you for noticing the care we put into our packaging and customer service. Cheers to being a great gift-giver!

Rated 5 out of 5 stars

Bought it for a friend and they really…

Bought it for a friend and they really appreciated it. Definitely a great gift.

December 29, 2025
Unprompted review
Hops Collective USA logo

Reply from Hops Collective USA

Thanks so much, Jim!

We love hearing that your friend enjoyed the gift—that’s what it’s all about. We appreciate you choosing Hops Collective and hope to serve you again soon!

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Rated 1 out of 5 stars

Beer and Meat gift box

Father in law received his birthday gift, he was grateful but let us know that the gift arrived damaged. The box was busted and the goodies where coming out…. extremely disappointed. The gift also didn’t deliver after 2 business days, despite paying 19.99 for shipping.

December 10, 2025
Unprompted review
Hops Collective USA logo

Reply from Hops Collective USA

We’re very sorry to hear about this experience. A damaged gift and delayed delivery are not the standards we aim for, and we understand how disappointing this must have been—especially for a birthday surprise.

Please reach out to our customer care team with your order number so we can look into what went wrong and make this right for you. Thank you for bringing this to our attention.

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