I had an issue with my account. I called at 8 40 AM and Aditi managed to get me all the details of the problem by 9 15 AM. She also followed up on all my questions outstanding, keeping me updated, t... See more
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One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
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Fifteen thousand pounds worth of shares have disappeared from my account and Saxo have had seven months to come up with an explanation. None has been provided despite many hours working on there c... See more
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Submitted an application for a private account on 31st March and it’s still yet to be approved. Why does it take 10 business days to even review information requested? This is appalling. Brokers... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.3
Excellent
483 reviews
Asks customers to review
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Monika was very helpful and polite
Monika was very helpful and polite. Resolved my issue as quick as possible
July 17, 2026
Unprompted review
Knowledgeable & sorted issue out in a…
Knowledgeable & sorted issue out in a professional manner
July 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank you Jaya
Jaya was knowledgeable, efficient and identified and got to the root of the problem quickly. Thank you!
July 16, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
That’s absolutely wonderful to hear – thank you for the lovely feedback! I’m chuffed to bits that we were able to get to the bottom of the issue so quickly and sort it for you.
Since you had a great experience, if you have friends, family or colleagues who might appreciate the same level of support and platform access, you’re very welcome to refer them to Saxo. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
Best regards
Jessica
Prompt and professional customer support
I had an issue with my account. I called at 8 40 AM and Aditi managed to get me all the details of the problem by 9 15 AM. She also followed up on all my questions outstanding, keeping me updated, telling me openly that it may take a couple of days and reverting to me promptly. Very grateful to Aditi for her help
July 10, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Zlata,
That’s brilliant to hear – thank you so much for sharing this!
Sounds like Aditi was absolutely on the ball: problem understood by 9:15 AM, clear updates, honest about the timeline, and still getting back to you promptly. That’s exactly the sort of service we want you to experience, and your feedback will definitely be passed on to her (and no doubt make her day).
Since you’ve had such a positive experience, you might be interested in our UK Referral Programme:
• As a UK-based client, you can refer friends or family to Saxo.
• When they open and fund an account and meet the programme conditions, both you and your friend will receive commission credits worth 500 GBP.
• To find your personal referral link and current offer, simply log in to Saxo Trader Platform and: Go to My Profile and click on Refer a Friend section.
• Check for the “Invite a Friend” tab, here you can copy and paste your unique referral link and share it with the person you want to refer.
Thank you again for the lovely feedback.
Best regards
Jaya Satija
Miles better than your HL AJ Interactive or IG
Miles better than your HL, AJ, Interactive or IG. Professional and personalised account management for serious investors and traders. Very positive changes since the recent Safra acquisition. Special thanks to Lucy for doing a great job !
June 1, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mal,
This absolutely made our day – thank you.
We’re thrilled to hear that you value the professional and personalised account management we provide for serious investors and traders, and that you’ve noticed the positive changes since the recent Safra acquisition.
Lucy will be over the moon with your special mention – we’ll make sure your feedback is shared with her and the wider team.
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.
Thanks again for being a Saxo client and for taking the time to share such fantastic feedback.
Best regards
Jaya Satija
Very helpful customer support
Recently set up a trading account with Saxo. Great introductory call that sorted out all of my queries and needs to move forward.
July 8, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Crawford,
Love this – that’s exactly the kind of start we hope new clients have. It’s great to hear that the introductory call cleared your questions and gave you what you needed to move forward with confidence.
Since you’ve had a good first experience, if you know friends, family or colleagues in the UK who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for GBP 500 each in Commission Credits, in line with the current UK referral campaign.
Thank you again for the lovely feedback.
Best regards
Jaya Satija
Highly recommended trading platform
The Saxo trading platform is suitable for both investors and traders. It offers a broad range of instruments spanning multiple asset classes and currencies. With a clear layout, it is reliable and easy to trade and includes detailed information and research on the markets. Their customer service is particularly responsive and helpful and is backed up by supportive relationship managers. Low execution costs generally are allied with extra benefits based on a client tier system. I have been with Saxo for many years and highly recommend them.
July 7, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Michael,
Thank you for such a thoughtful and detailed review. It means a lot to hear this from someone who has been with Saxo for many years. Knowing that you find the platform reliable across asset classes, appreciate the research and layout, and feel well supported by both our customer service and relationship managers is exactly the kind of long‑term experience we aim to deliver. Your recommendation really counts.
Since you’ve had a positive journey with us over the years, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Thank you again for the lovely feedback!
Best regards
Jaya Satija
Switch to Saxo
I have switched my account from another provider to Saxo Bank and have been dealing with Jacopo who has helped me all the way. He has been extremely helpful and professional throughout the process. My initial experience suggests I am dealing with a professional and motivated people.
July 6, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Balbir,
Love this feedback – thank you for sharing it. It’s great to know your move to Saxo has started off on the right foot and that you’ve felt well looked after throughout the process. That kind of experience is exactly what we want new clients to have when they join us, and it’s what we aim to deliver consistently.
Since you’ve had a positive start with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Thank you again for the great review.
Best regards
Jaya Satija
Easy onboarding
Easy onboarding, broad range of instruments, and a friendly follow-up call within days of getting set up.
July 2, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark,
Love this – thank you for taking the time to share it!
“Easy onboarding, broad range of instruments, and a friendly follow-up call” is exactly the kind of experience we aim to deliver, so it’s great to hear this matched what you felt on your side.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
Above and beyond.
Above and beyond. I know people might think this is one of those false reviews, but Saxo really spent time helping me learn the app and I wouldn't go anywhere else tbh. When people demonstrate genuine care, it really makes a huge difference.
June 1, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
This doesn’t sound like a false review at all – it sounds like exactly the relationship we want with our clients. Thank you for trusting us and for letting us help you get comfortable with the app; hearing that you “wouldn’t go anywhere else” genuinely means a lot.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
One of the reasons I use Saxo is their…
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the solve the issue I faced and dealt with it promptly, following up with colleges to ensure I was in a position to trade that day. She guided me through several new processes, clearly and thoroughly, showing how to transfer assets and points to note for future transactions. This type of service makes a real difference to me. 5 stars Jaya, thanks for all your help!
June 24, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
That’s such a fantastic message to receive – thank you so much for taking the time to write this feedback and for your very kind words. I’m really glad that Jaya were able to get everything sorted so you could trade the same day, and that the walkthrough on transfers and new processes was helpful.
If you ever find yourself stuck again (or just want a second pair of eyes on something), you know where to find us.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits according to the current campaign in your region.
Thanks again for the 5 stars – much appreciated!
Best regards
Jessica
Very good customer service best platform
Very good customer service best platform
June 18, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Aiden,
Love to hear that you’re enjoying the platform and our customer service – we’ll definitely take that as a 5‑star review!
Since you’re having a great experience, this might be the perfect time to share it:
Refer a Friend – You Both Get £500 in Commission Credits
Here’s how it works:
1. Invite a friend to open a Saxo account using your unique referral link / code.
2. Your friend funds and starts trading (subject to the referral program’s minimum funding and activity requirements).
3. Once the conditions are met:
• You receive £500 in commission credits, and
• Your friend also receives £500 in commission credits.
You can find your unique referral link under My Profile>Refer a Friend.
These credits are applied towards eligible trading commissions, effectively reducing your trading costs.
Thanks again for the fantastic feedback—and for spreading the word!
Best regards
Jaya Satija
The staff I dealt with on the phone…
The staff I dealt with on the phone were very helpful especially Ashvin.
I found that as someone who is not very computer literate, submitting documents was a bit difficult.
June 12, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Caroline,
Thanks a lot for your feedback!
Great to hear our phone team – especially Ashvin – was helpful. And thanks for flagging that uploading documents was a bit tricky; we know it’s not always easy if you’re not very techy, and we’re working to make this smoother.
Since you’re up and running now, here’s something you might like:
Refer a Friend – You Both Get £500 in Commission Credits
• Invite a friend to open and fund an account using your referral link
• When they start trading (and the program conditions are met):
• You get £500 in commission credits
• They get £500 in commission credits too
If you’d like your personal referral link please go to the Saxo trading platform and click on My profile>Refer a Friend.
Best regards
Jaya Satija
Resolved my issue professional and quickly
Resolved my issue, Maciej was professional and quickly understood my query with my trades due to buying and converting currency.
June 4, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Tracy,
Thank you for your positive feedback!
We are very happy to hear that your issue has been resolved and that Maciej was able to quickly understand your query and assist you with your trades and currency conversions. We always strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated. We look forward to helping you again soon.
If you have friends who are looking to sign up for an account, by sharing the link below you and your friends/family will be able to receive free commission credits worth 500 GBP to get started. They can learn more at the following link:
Refer a friend and earn commission credits for you both | Saxo (https://www.home.saxo/en-gb/accounts/referrals)
Best regards
Jaya Satija
Decent interfaced broker which link…
Decent interfaced broker which links seamlessly with Trading View. Can suit all different abilities and experience. Customer service (Jacopo) surprisingly efficient and nice to speak with a knowledgeable and friendly human. Worthy of 5 stars.
June 1, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Mark,
Thank you very much for your positive feedback.
We are pleased to hear that you find our interface user-friendly.
We greatly appreciate your support and are delighted to know that you are enjoying the app.
Kind regards,
Saxo Client Services
Expensive commission and very wide…
Expensive commission and very wide spreads
May 14, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Dov
Thank you for taking the time to share your feedback.
I’m sorry to hear you feel our commission and spreads are expensive. Pricing can vary significantly by product, market, and account type, so I’d really like to understand exactly which instruments you were trading and when, so we can review this properly and give you a clear explanation.
If you’re happy to discuss this in more detail, please contact me directly:
Phone: 0207 151 2033
Email: stuh@saxomarkets.com
Once I know which products and trades you’re referring to, I can look into this in detail and see whether there’s anything we can clarify, improve, or offer that might better suit your needs.
Kind Regards
Stuart
It's a good platform
It's a good platform, let down by the constant having to authorise logging in on the web as it doesn't recognise the browser even though I have been logging in with the same browser every time.
May 22, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for taking the time to share this feedback.
You’re absolutely right that repeated login authorisations can get annoying, especially when you’re using the same browser every time. The good news is that you can ease this a bit:
When you log in, you can “trust” the device/browser you regularly use. Once a device is trusted, you won’t be asked for 2FA every single time (except in certain cases, e.g. clearing cookies, using private/incognito mode, or major browser updates).
In short:
• Keep using the same browser and device
• Make sure cookies are enabled and not cleared automatically
• Choose the option to trust this device when prompted
That way, you still get strong security, but with fewer “are you really you?” interruptions. If you like, I can also send you step-by-step instructions based on the device and browser you’re using.
Best regards
Jaya Satija
Very helpfull and prompt assistance on…
Very helpfull and prompt assistance on the chat support.
May 22, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Sean,
Thank you for the kind words — our chat team will be delighted to know their coffee-fuelled efficiency is paying off.
We’re glad you found the assistance helpful and prompt. If you ever need support again, we’ll be just a message away.
Best regards
Jaya Satija
Great product in terms of ux and…
Great product in terms of ux and service.
May 22, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear Client,
Thank you for the great feedback — “UX and service” is exactly the duo we aim to get right.
We’re pleased to hear the product is delivering on both fronts. If you ever spot anything we can refine further (no matter how small), we’re all ears.
Best regards
Jaya Satija
Very easy to use
May 20, 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Dear colinindigodesign.net,
Thank you very much for your feedback – we’re glad to hear you find it very easy to use!
We work hard to keep the platform intuitive while still offering advanced features, so it’s great to know this is coming through on your side. If you ever have suggestions on how we can make it even smoother or more user‑friendly, we’d be happy to hear them.
Best regards
Jaya Satija
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