⚠️ Warning: Avoid Trading Platforms with Easy Account Lockouts! Don’t get trapped by brokers like SAXO! Their strict security triggers lock your account for minor issues. My Nasdaq 100 trades got f... See more
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Location
Switch location88 Market Street CapitaSpring #31-01, 48948 Singapore, SG
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See what reviewers are saying
Shivagi at Saxo understands the issue raised and acted immediately. She also called back to confirm it is resolved by internal team. Thank you for such fast 6 star service given!
Company replied
Overall is okay except about the reporting function. I prefer to got the PDF report via email about transaction activity (transaction such buy/sell or corporate action like dividend payout or whate... See more
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Had Jonty to help me out, the service was extremely prompt. They give you calls to remind you about emails you should have received, schedule video calls at your convenience the next day. They call to... See more
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Company details
Written by the company
Saxo’s vision is to enable people to fulfil their financial aspirations and make an impact. As a provider of multi-asset trading and investing, Saxo’s user-friendly and personalised trading platforms and apps give traders and investors what they need, when they need it, whether they want to actively trade global markets or more passively invest in their future. -- Saxo supports people across all levels of experience and expertise in trading and investing. Through their apps and platforms, Saxo’s clients invest in global stock, ETF and bond markets, trade leveraged products such as CFDs, FX and options, and invest through a digital wealth manager/roboadvisor, SaxoWealthCare. Saxo Markets is a licensed subsidiary of Saxo Bank, a leading global fintech specialist, founded in 1992. Since 2006, Saxo Markets has operated its APAC headquarters from Singapore, where it is authorised and regulated by the Monetary Authority of Singapore (MAS).
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
88 Market Street CapitaSpring #31-01, 48948, Singapore, Singapore
4.7
Excellent
329 reviews
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Outstanding
Fast, personalised, professional. Calling from overseas and solved the problem in matter of hours. Outstanding result!
April 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ritika handled our request swiftly and…
Ritika handled our request swiftly and efficiently.
April 10, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Neil,
Thank you so much for your feedback!
We’re thrilled to hear that Ritika handled your request so swiftly and efficiently. I’ll make sure your comments are passed on to her and to the wider team—this is exactly the kind of message that makes everyone’s day.
If there’s anything else we can support you with, let us know!
Best Regards,
Julie, Client Service
Faster response time
Faster response time. Attention to details. Quick understanding
April 7, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Arshad,
Thank you very much for this great feedback!
We’re really pleased to hear you experienced faster response times, strong attention to detail and quick understanding from our team. That’s exactly the standard we aim for in our client service.
I’ll make sure your comments are shared with the associate who assisted you and with the wider team—it’s incredibly motivating to know this is coming through on your side.
Best Regards,
Julie, Client Service
John is amazing!
April 6, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Ali,
Thank you for sharing this – short, sweet, and very powerful!
We happen to agree that John is amazing, but it’s especially great to hear it directly from you. I’ll make sure your comment gets passed on to him (and the team).
If John or any of us can support you with anything else, we’re always here.
Best Regards,
Julie, Client Service
I think the AI assistant can do a…
I think the AI assistant can do a better job. You can't view the search result and perform the changes in the app. The app is also more limited than the desktop - why? Who's using desktops.
March 31, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Alex,
Thanks for sharing your thoughts with us.
We really appreciate your perspective on the AI assistant, the app workflow, and the differences between mobile and desktop. Our teams are continually refining both the interface and functionality across devices, and feedback like yours helps guide where we focus next. We also genuinely appreciate your overall 4‑star rating.
If you face any challenges using the platform, please reach out to us so we can advise on alternative methods or solutions.
Thank you again for taking the time to let us know what would make the experience better for you.
Best Regards,
Julie, Client Service
Ratika was knowlegable
Ratika was knowlegable. Help me resolve my issue in no time.
March 30, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Colin,
Thank you for sharing this – it’s great to hear!
Ritika will be delighted to know that her expertise helped you get everything sorted swiftly. She takes a lot of pride in knowing the details and getting straight to the solution, so your feedback really reflects what she aims for with every client. I’ll be sure to pass this on to her and the team.
If anything else comes up, you know where to find us!
Best Regards,
Julie, Client Service
Very precise and clear thank you
Very precise and clear thank you.
And patient.
March 24, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Dilip,
Thank you very much for your kind feedback!
We’re delighted to hear that our colleague Anurag was precise, clear, and patient in assisting you. We’ll be sure to share your comments with him and the team, as this is great motivation for us to continue delivering a high level of service.
Best Regards,
Julie, Client Service
M&A Shares Corporate Action help needed
Shivagi at Saxo understands the issue raised and acted immediately. She also called back to confirm it is resolved by internal team. Thank you for such fast 6 star service given!
March 23, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jeff,
Thank you very much for your positive feedback!
We’re delighted to hear that Shivangi understood your corporate action issue quickly and ensured it was resolved, including calling you back with confirmation.
We’ll be sure to share your “6-star service” compliment with her and the team — it’s great motivation for us to keep delivering this level of support!
Thank you once again for brightening our day with this wonderful feedback!
Best Regards,
Julie, Client Service
It was great
It was great! Shivani pointed out what I missed without judging, and in a very calm tone.
March 17, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Marlon,
Thank you for your feedback! We are delighted to hear that Shivangi provided her assistances in a supportive and calm manner, helping you to identify what was missed.
Saxo always strives to offer a positive and constructive experience for our clients, and it's wonderful to know we achieved that for you!
Best Regards,
Julie, Client Service
Anurag was the best customer service…
Anurag was the best customer service representative from Saxo that I have had to date. In fact, I really hope he's always on shift when I call. I'm new to Saxo so had a lot of questions to ask...Anurag was very patient and very knowledgeable. Thank you Anurag for such a great and pleasant experience. :)
February 20, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lisa,
Thank you so much for your kind words about Anurag’s service. We're thrilled to hear that he provided you with such an excellent and pleasant experience during your interaction with Saxo. Anurag is indeed a valued member of our team, and we're proud to have him representing us.
Your feedback is incredibly important to us and reinforces our commitment to delivering exceptional service. We’ll make sure Anurag receives your praises.
Should you have any more questions or need further assistance, feel free to reach out. We are here to help and look forward to serving you in the future.
Best Regards,
Julie, Client Service
In my experience
In my experience, Saxo and Bitci Stack Asset have been the only investment platforms where I've genuinely seen returns and been able to withdraw my profits without any delays
February 19, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Barnabas,
Thank you for sharing your positive experience with Saxo. We are delighted to hear that our platform has met your expectations.
Your satisfaction is our top priority, and feedback like yours motivates us to continue delivering reliable and efficient services. We are committed to ensuring that you have the best possible experience as you engage with our platform.
Should you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to supporting your investment journey.
Best Regards,
Julie, Client Service
Anurag dealt with my issues promptly…
Anurag dealt with my issues promptly and resolved the matter to my satisfaction. He then followed up with a personal phone call. Very impressed.
February 16, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Darren,
We’re thrilled to hear that our colleague addressed your issues promptly and to your satisfaction.
Anurag exemplifies the dedication we strive for in our client service team, and your feedback is invaluable in helping us maintain and improve our service standards. We are delighted that you are impressed with the support you received.
Should you need further assistance or have any questions, please don’t hesitate to get in touch. We’re here to help.
Best Regards,
Julie, Client Service
Was very helpful
Was very helpful. Understood the issues and showed great patience in solving. Very friendly and kind person. I am sure he has a great future ahead 👏👏👏
February 4, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Sanjiv,
Thank you so much for your kind words and positive feedback. It's incredibly rewarding to hear that you found the assistance helpful and that your issues were understood and resolved with patience and friendliness.
Your comments are a great encouragement and motivate us to continue providing the best service possible.
Please feel free to reach out if you ever need any more assistance or have further questions. We’re always here to help!
Best Regards,
Julie, Client Service
Great support service
Support service has always been very helpful and patient in guiding and answering qustions.
February 4, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jas,
Thank you for taking the time to share your positive experience with our support service. It’s wonderful to hear that you find our team helpful and patient in guiding and answering your questions. Providing exceptional service is our top priority, and your feedback serves as invaluable encouragement.
We’re delighted to know that our efforts are making a meaningful difference for you. Should you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to support you!
Best Regards,
Julie, Client Service
Super helpful on every question asked
Super helpful on every question asked. Certain about information which gives confidence.
January 29, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Hanisha,
Thank you for your positive feedback! It's fantastic to hear that you find our assistance helpful and that the information provided gives you confidence.
Your trust and satisfaction are incredibly important to us, and your words reinforce our commitment to delivering reliable and effective support.
If you have any further questions or need additional information, please don't hesitate to reach out. We're here to ensure you have everything you need.
Best Regards,
Julie, Client Service
Excellent customer service support from…
Excellent customer service support from ViVek. He was very knowledgable with all queries and concerns with regards to setting up an account . He was also prompt in following up the account set ups and followed up with a phone call to inform me account was all ready. An overall pleasing and helpful experience. Highly recommend Saxo and their customer support.
January 6, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Jo,
We're happy to hear that you had a pleasing and helpful experience with Vivek!
We appreciate your kind words regarding the support you received during your account setup. It's great to know Saxo's service associate was knowledgeable and prompt. Thank you for recommending us!
Best Regards,
Julie, Client Service
His patience and understanding
January 12, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Frank,
Thank you for creating this positive Review. It is highly appreciated.
Kind Regards
Klara, Saxo Bank
Customer service (Vivek) was great
Customer service (Vivek) was great. I had issues with depositing my funds for the first time, CS responded quickly, gave detailed explanation on how the processing works and what to do next time to ensure a smoother process. Thankyou!
January 8, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Customer,
Thank you so much for taking the time to share your positive experience with our customer service team. We're thrilled to hear that Vivek was able to assist you effectively and provide clear guidance regarding your deposit process.
Ensuring a smooth and seamless experience for our customers is our top priority, and we're glad that Vivek could help make your transaction easier.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for your kind feedback.
Best Regards,
Julie, Client Service
customer service rep was straight to…
customer service rep was straight to the point and helpful
January 5, 2026
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Lester,
Thank you for your feedback. We're delighted to hear that our customer service representative was straightforward and helpful in addressing your needs. Providing effective and efficient support is always our goal.
If there’s anything else we can assist you with, please feel free to reach out. We appreciate your kind words and look forward to serving you again.
Best Regards,
Julie, Client Service
Very precise and swift respond
Very precise and swift respond. He listen and understand clients need and solve the problem swiftly. Very satisfied experience.
December 29, 2025
Unprompted review
Reply from Saxo Group - Saxo Singapore
Dear Kin,
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience and felt your needs were understood and addressed swiftly.
Your satisfaction is our top priority, and we are grateful for the opportunity to assist you!
Best Regards,
Julie, Client Service
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