The staff came across as having a good understanding of what the customer required. It's not as important to know all the answers but what is more crucial is to have to ability to understand the query... See more
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Location
Switch locationDubai Hills Estate - Office 401 Dubai Hills, 4th floor - Business Park, 33641 Dubai, Dubai, AE
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See what reviewers are saying
At the start, I was not happy due my husband's efforts at getting information on how I could update my personal details, going knowhere. On my calling, Rishab calmly and systematically talked me t... See more
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I've lost money to fees because Customer Service agents told me i could deposit money when that wasnt the case. I was told on 2 occassions that they would let their payments team know to accept my dep... See more
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My rating is based on the following: They've been doing a 'KYC' update for weeks now and every response is 2-3 weeks later with unreasonable asks under the pretext of compliance. Every complaint get... See more
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Company details
Written by the company
Whether you’re an advanced trader, an investor, or want access to global markets on the go, we have a suite of high-quality platforms to suit your needs. SaxoTraderPRO offers you a professional-grade, fully customisable trading experience on either Windows or Mac. SaxoTraderGO is our powerful yet intuitive mobile platform, which enables you to trade seamlessly on any device. SaxoInvestor is a dedicated investment platform, providing you with low-cost access to a range of cash products and managed portfolios. You can access all three platforms from a single Saxo account. Visit our website to try a free demo now.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Dubai Hills Estate - Office 401 Dubai Hills, 4th floor - Business Park, 33641, Dubai, Dubai, U.A.E.
- +971 4 520 6999
3.9
Great
91 reviews
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Reply from Saxo Group - Saxo Bank MENA
Dear Jz,
Thank you so much for your kind words! We're really glad to hear that you had a positive experience and received the assistance you needed. Providing helpful and friendly support is something we truly care about, so it's great to know it made a difference for you.
If you ever need anything else, we're just a call away!
Warm regards,
Saxo Bank Client Services
Disappointing onboarding experience despite being existing client
I’ve been a Saxo Bank customer for over a year and recently tried to open a joint account with my wife. The experience has been very poor.
We were told at the start that all the documents Saxo already had on file (proof of address, ID, etc.) would remain valid for three years, and that nothing needed to be resubmitted for myself — documents related to my wife are required which makes total sense. Despite asking for clarity upfront, we were later told the opposite and asked to provide everything again.
Our relationship manager, Prudal, has shown a lack of understanding of our circumstances — asking for documents from the wrong country and repeating questions we’d already answered in the application. We’ve also emailed the MENA regional head, Damian Hitchen, several times for support and have never received a reply.
The whole process has been unclear, inconsistent, and needlessly time-consuming. It gives the impression that the relationship management team either isn’t trained properly or doesn’t have the systems in place to manage existing client data effectively. The only reason we haven’t moved our holdings elsewhere is the effort it would take to unwind them.
September 23, 2025
Unprompted review
Magdalena's communications
Magdalena provided clear, concise knowledgable and refreshingly professional responses to my questions as distinct from my previous interactions with Saxo representatives
August 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Mr. Richardson,
Thank you very much for your valuable feedback. It is particularly pleasing to hear that Magdalena was able to provide you with clear, concise and professional answers and that your experience with her was distinctive compared to previous interactions.
We are always striving to improve communication and service towards our customers, and comments like yours help us achieve these goals. We are delighted that Magdalena was able to provide you with a good service.
Should you have any further questions or require assistance, we are of course ready to help you.
Sincerely,
Saxo Bank
Reply from Saxo Group - Saxo Bank MENA
Dear Client,
Thank you for taking the time to leave a review.
We're glad to hear that you've had a positive experience with our services, and we truly appreciate your feedback.
If you ever need any further assistance, please feel free to contact us.
Best regards,
Alejandro, Saxo Bank
Charlotte was truly professional and…
Charlotte was truly professional and made the account opening very clear and easy.
August 4, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Ahmed,
Thank you for taking the time to leave a review.
We're very glad to hear that Charlotte was able to assist you effectively throughout the account opening process.
We look forward to continuing to provide you with exceptional service in the future.
Best regards,
Alejandro, Saxo Bank
Great experience with HQ rep at Saxo Bank
Attentive to building trust and long term relationship. I appreciated the service
July 9, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Pierre,
Thank you for your positive feedback! We are glad to hear that you had a good experience with our services and that our team has been able to assist you efficiently. We are committed to delivering a great experience for our clients and build relationships that will last.
Please do not hesitate to reach out to us again if there is anything we can help with.
If you know anyone interested in opening an account, feel free to share the link below. They will receive free commission credits to get them started: http://spr.ly/620434Nbhl
Kind regards,
Karl | Client Services Saxo
I've lost money to fees because…
I've lost money to fees because Customer Service agents told me i could deposit money when that wasnt the case. I was told on 2 occassions that they would let their payments team know to accept my deposit - when i raise concerns they blame each other and there is zero accountability. So glad I am closing this account.
July 8, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Faith,
Thank you for reaching out to us and expressing your concerns. We are sorry to hear about the challenges you have faced with your deposits and any conflicting information provided by our team.
Please rest assured that we take your feedback very seriously and are committed to finding a resolution as swiftly as possible.
I understand that one of our client service associates is already assisting you in resolving this issue. However, if you require further assistance or feel that your concerns are not being fully addressed, I encourage you to reach out to us again and ask to speak with Eric, who is ready to assist you further.
Thank you again for taking the time to bring this matter to our attention. We hope to hear from you soon and to find a satisfactory solution.
Kind regards,
Karl | Client Services Saxo
Horrible Experience with SAXO…
I opened my trading account with SAXO roughly an year and half back. I was having no issues, however I got a message a month back regarding ID update which is quite normal for UAE residents as ID gets renewed every two year.
Post which I am having horrible experience dealing with this bank which I never faced across with any bank till date.
Post ID and other details submission, there is no update, and no question asked.
First a person from call center told u need to attach passport as well. I attached the same, though passport was not expired as Indian passports are valid for 10 years.
However no response was received, again I went for call and had argumentative discussion with call center person who tried to explain me level of compliance followed by the bank and said since you have submitted the passport a day back it will take us 5 weeks to revert back. So my earlier submission of emirates ID which was based on ask become null and void from day count perspective for KYC completion.
Post which I had a call again, I ourightly asked I am greeting any feedback on KYC, I will attach bank statement incase required to show the complete details received as a salary from employer as a compensation and I uploaded the same.
Subsequent to that I waited for few days, no response received. Again I called at the call center, he responded since u have upload bank statement and compensation letter a day back it will take time from KYC team to revert back after 5 weeks.
All I can say my experience with this bank getting horrible day by day and I don't rcommed anyone to open trading account with SAXO for God sake.
and I am uploading document one by one i to activate my account but there is absolute no response from this bank.
June 15, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Ahmad,
Thank you for taking the time to share your feedback with us. We value your input and are committed to improving our services based on the experiences of our clients.
I am sorry to hear about the difficulties you've encountered with the ID update process and the subsequent KYC requirements. I understand how frustrating it must be to experience delays and a lack of communication, especially when you have been a loyal customer for over a year. To clarify one point, the time we allow our KYC department to review documents is five working days. There might have been miscommunication when you were told five weeks.
Please rest assured that your concerns are important to us, and we are dedicated to resolving this matter as swiftly as possible. If the review is still ongoing, I would kindly ask you to reach out to us once more. This time, please ask to speak with Eric in Client Services as he will be able to assist you and make sure that we resolve this at the earliest possible.
Kind regards,
Karl | Client Services Saxo
Great customer support from Charlotte at SAXO UAE
Great customer support and excellent service from Charlotte at SAXO UAE, from the initial call to follow-up and resolution. Many thanks!
May 29, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Anton,
Thank you for your kind words! We're thrilled to hear about your positive experience with Charlotte and our team here at SAXO. Providing excellent customer support is our priority, and it's wonderful to know that Charlotte was able to assist you effectively. We appreciate your feedback and look forward to serving you again in the future. Many thanks!
Best regards
Henrik, Saxo Bank
Reply from Saxo Group - Saxo Bank MENA
Dear Jonathan,
I am glad to hear that you found our service prompt and clear. It is important to us that our clients feel supported and informed.
If you have any more questions or need further help, please feel free to reach out. We are here to assist you.
Kind regards,
Gabriela, Client Service - Saxo
Understood my issue, committed and empathetic
Understood my issue, was reassuring and informed me that he would ensure actikn would be taken today. Also courteous and empathetic.
May 21, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Avijit,
Thank you for providing us with this positive feedback! We are glad to hear that you had a good experience with our client service team. We always strive to understand and solve any issues that our clients might have.
If you are ever in need of any further assistance - do not hesitate to reach out to us again. We are always available on phone, chat and through cases submitted on the platform.
Kind regards,
Karl | Client Services Saxo
Happy with the response
The representative answered all queries well and cleared all doubts
April 22, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Hi Indu,
Thank you for your positive feedback. I am glad to hear that we could bring some clarity to your queries—that is what we are here for. If you have any further questions down the line, do not hesitate to reach out. We are always happy to assist.
Wishing you a nice day.
Kind regards,
Katherine, Saxo
Samy and his team made a big difference
I had an issue with account renewal back in 2025 January however Samy from Saxo Dubai assisted me tirelessly. He and his time interacted with me well, they were very responsible and respectful. They are 100% trustworthy in understanding and helpful in assisting client in every possible ways
I recommend Saxo to every responsible investor who seeks to have effective and efficient trading platform.
Sherrie
March 31, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Sherrie,
Thank you for your positive feedback! We are very happy to hear that you appreciated the assistance we provided in relation to your account renewal. As a European regulated bank we are required to undertake regular account reviews and our goal is always to make this process as smooth as possible for our clients. It is great to know that our efforts are appreciated.
If you have friends who are interested in signing up for an account, you can share this link with them. They will receive commission credits to help them get started. More information is available at the following link: https://www.home.saxo/accounts/referral
Kind regards,
Karl | Client Services Saxo
Money Withdrawal Problem - Registering Bank Account Issue
I am extremely disappointed with the service I have received from Saxo Bank. While transferring money into my account takes just 10 minutes, withdrawing money is nearly impossible.
To withdraw funds, they require that money be sent from a bank account in my name, stating that their system will automatically retrieve and register my bank details for withdrawals. However, despite following this process multiple times and sending funds from my bank account, my details are still not registered.
I first contacted customer support on Tuesday and was assured that the issue would be resolved by the end of the day—it wasn’t. On Wednesday, they asked me to provide my bank statements, which I did immediately. However, my account still wasn’t registered. Each time I follow up, I receive the same generic response: “It is in progress” or “Please wait”. Now, I am being asked to wait until Monday—without any clear explanation of why this process is taking so long.
This level of inefficiency and lack of accountability is unacceptable, especially for a financial institution. The customer service team provides no real solutions, just delays and empty assurances.
I would strongly advise others to be cautious before using Saxo Bank. If depositing money is instant but withdrawing it is nearly impossible, that raises serious concerns. I will be looking for alternative banking solutions.
February 26, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Kutlu,
Thank you for sharing your feedback with us. We understand your concerns and are committed to addressing them.
The procedure to add your bank account for withdrawals is designed to ensure maximum security for your account. Occasionally, banks do not send complete information via transfer, which requires us to request bank statements for additional verification. We are pleased to inform you that your withdrawal details have been successfully added now.
We have attempted to reach you by phone to discuss your particular situation and provide clarity. We remain eager to connect with you and offer further explanations about the process. Please feel free to call us back and ask for our colleague Ken, who will be more than happy to assist you.
Thank you for your understanding and patience.
Best regards,
Arthur - Saxo
The experience was very good
The experience was very good. The help was great.
February 26, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Nikos,
Many thanks for your lovely review.
Our colleague Aditya is on fire and really goes above and beyond to provide the best service possible.
Thank you once again for your words of appreciation, and I wish you a lovely day.
Kind regards,
Emma, Client Service
Too long to respond or close any case - bureaucracy under pretext of compliance
My rating is based on the following: They've been doing a 'KYC' update for weeks now and every response is 2-3 weeks later with unreasonable asks under the pretext of compliance.
Every complaint gets a response that can be summarized as follows: "We will take 5 weeks to respond and you are advised to manage your own risks". 5 weeks in today's world is too long as a response time and hence the rating.
February 23, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Mihin Shah,
We are saddened to hear about your experience, but we appreciate you taking the time to provide this feedback.
To ensure we fully understand the situation, we hope you don't mind if we reach out to you by phone to resolve this issue promptly. My colleague will reach out to you shortly.
We will also leave you a message on your platform as a point of contact.
If you wish to call as yourself, please feel free to do so by calling +45 3977 6559 number and asking for Erik, who will be ready to assist you promptly.
We appreciate your patience and are committed to finding a resolution very quickly.
Kind regards,
Arthur - Saxo
Excellent support by Yashi.
February 19, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Hi Saad,
Thank you for taking the time to share your experience with us. Yashi is indeed a key part of our team, and we're glad they could support you so well.
If there's anything else we can do for you, please let us know.
Kind regards,
Gabriela, Client Service - Saxo
Reply from Saxo Group - Saxo Bank MENA
Dear Alejandro,
Thank you for your lovely review.
It is a great pleasure to receive 5-star reviews. If you have any other comments or questions, please feel free to contact us.
Wishing you a great day.
Kind regards,
Else, Saxo Bank
Very good service
On each occasion that I’ve spoken with an agent, my enquiry has been dealt with quickly and satisfactorily. The agents have always been polite and friendly.
January 14, 2025
Unprompted review
Reply from Saxo Group - Saxo Bank MENA
Dear Graham,
Thank you so much for your kind words! It’s fantastic to hear that our team has been able to assist you quickly and with a friendly attitude. Your positive experience is exactly what we strive for, and it is great to know we are hitting the mark. Thanks again for sharing your experience with us!
Kind regards,
Gabriela, Client Service - Saxo
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