The ndis told me in a planning meeting that im not allowed to unlock kms but the worker keeps nagging for it and hire up keeps pushing had to refer the matter to my sc because they kept pushing
Company replied
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See what reviewers are saying
I like the reminder note a day before my shift But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when p... See more
Company replied
Hire up is right to work with and care about employees also care about clients to delivery services is best care, good rate and easy to learn process to work with clients.
Company replied
My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and gr... See more
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Company details
Information provided by various external sources
Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.
Contact info
Ground Floor/120 Pacific Hwy, Greenwich, NSW, 2065, Sydney, Australia
- (02) 9113 5933
- hello@hireup.com.au
- hireup.com.au
3.9
Great
905 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The ndis told me in a planning meeting…
The ndis told me in a planning meeting that im not allowed to unlock kms but the worker keeps nagging for it and hire up keeps pushing had to refer the matter to my sc because they kept pushing
November 21, 2025
Unprompted review
Reply from Hireup
Hi Elicia,
We sincerely apologise for the experience you've had, and that you felt pressured by both Hireup and your Support Worker regarding transport.
We want to clarify that Hireup Support Workers are covered by the SCHADS Award, which legally requires a vehicle allowance be paid for any transport they provide using their personal vehicle.
We recognise that your specific funding arrangements may not cover this vehicle allowance. Please know that this does not prevent you from continuing to use the Hireup platform, however, it does mean that your Support Worker will, unfortunately, be unable to provide transport services.
Hire up is right to work with and care…
Hire up is right to work with and care about employees also care about clients to delivery services is best care, good rate and easy to learn process to work with clients.
November 9, 2025
Unprompted review
Reply from Hireup
Hi Cyndy,
Thank you so much for your kind review. We're so happy to learn that you've had a great experience!
Shannon Leslie Blogs review website
I have had a look on the were website not much safety on sign up they need to make sure that customers don’t sign up if they have a legal guardian but there sgin up dose not stop them
September 28, 2025
Unprompted review
Reply from Hireup
Hi Shannon, thank you for taking the time to share your feedback.
While clients can create an account, those under 18 cannot proceed without team approval, and we have proactive system checks in place to block potential risks.
Regarding guardianship, if a client has a legal guardian or plan nominee, we rely on that information being shared upon signing up. Once we're aware, our team ensures that only the appropriate person can make decisions or approve bookings. Your feedback is helpful as we continuously review and improve our processes.
If you’d like to discuss with us in more detail, please call us at (02) 9113 5933 or email hello@hireup.com.au.
Thanks, Hireup
Reply from Hireup
Hi Cathrine,
We're sorry to learn you're disappointed in Hireup.
Your feedback is important to us, and we'd love to better understand what’s made you feel disappointed.
Please feel free to contact our team at hello@hireup.com.au or on (02) 9113 5933 so we can look into it and help you find the right support.
All the best, Hireup
Hireup or Hiredown it looks the same to me.
I have been using Hireup for several months. While I am satisfied with the support workers I have engaged through the platform, the company's customer service is severely lacking.
To begin with, the Android app is clumsy and far from user-friendly. The interface is confusing, and bookings frequently fail without explanation. The same issues occur when attempting to use the booking system via Windows 11 and the website, repeated errors, rejections, and an overall sense of instability.
Today, I attempted to call Hireup’s support line for assistance with a new booking. After being on hold for 45 minutes, the call was abruptly terminated. Although a callback option was offered, no call ever came. This is not an isolated incident, it has been happening for several days now.
If Hireup is overwhelmed by the volume of enquiries, it is their responsibility to hire more staff or overhaul their app and IT systems. The current setup is simply not good enough. It is yet another example of a company that appears to prioritise revenue over reliable service.
Unfortunately, I now feel compelled to explore other provider platforms, although I suspect many are no better, as most seem content to profit from support staff while delivering minimal customer service.
Spare me the canned, generic apology. Use your time instead to fix what is broken and serve your paying clients with the respect they deserve.
June 16, 2025
Unprompted review
The worker Katerina Maskolski charged me for hours she wasn't rostered, or attended.
The worker charged me for hours. That the she did not attend. And hireup let her. Her name was Katerina Maskolski, from Doreen Victoria.
October 9, 2024
Unprompted review
Reply from Hireup
Hello and thank you for sharing your feedback.
Our Trust and Safety team are reviewing your compliant and will be in contact with you to investigate the matter directly. If the claim is substantiated, you will be reimbursed for this mistake.
To avoid errors like this in future, please ensure you review the Completed Booking Confirmation within 2 days of receiving it to check if the information is correct. If any information is not correct, you must decline the form and let the support worker know why, for example, if the actual hours worked are wrong.
We’re committed to fair, transparent and simple financial management for all Clients and Workers, and we appreciate your help in resolving the issue.
Clients new account pending?
Using the Support Coordinator dashboard for a new client I found it prohibitive that I had to wait until the account was checked(?) before I could post the job.
My participant needs support and delays like this make my job harder. Surely documents that need to be checked can be done before anyone accepts a job?
March 29, 2025
Unprompted review
5 years never had a shift ridicolous…
5 years never had a shift ridicolous platform that don't provide jobs or assistance to workers. Cannot suggest it. Not a good experience.
June 6, 2024
Unprompted review
Reply from Hireup
Hello and thank you for taking the time to share your experience.
The feedback you’ve provided is not something we commonly hear, as many of our workers regularly find and take on meaningful shifts through Hireup.
We’re committed to helping workers connect with opportunities that align with their skills and preferences, and we’d like to better understand the challenges you’ve encountered. Please reach out to us directly at hello@hireup.com.au, and our team would be happy to look into this further with you.
Their platform is very expensive and…
Their platform is very expensive and their app is full of spyware and website chat hub is full of censorship
November 13, 2024
Unprompted review
Reply from Hireup
Hi David — It seems there may be some confusion, as our platform and app is completely free to use, and we do not include any spyware. At Hireup, we take privacy and security very seriously, ensuring all communication is private and 1:1 between users. If you'd like to discuss this further or need assistance, please reach out to our team directly—we're here to help clarify any concerns.
Waited 16 minutes x twice to get…
Waited 16 minutes x twice to get through to the only phone line listed for support to workers, had to ring a third time to get a call back.
A man called me and was polite but quite trite with his responses. I queried why potential clients do not respond. I was advised that I needed to be more personable…definitely done. I stated that manners need to prevail and as long as they are a self service platform the “no manners” will be involved.
It was a conversation where it was all my fault and I did not stand out and I needed to be more active….have been very much so.
I have bought across one client and in the process of bringing others but am feeling that it is a second rate organisation.
September 2, 2024
Unprompted review
Excellent and amicable and helpful…
Excellent and amicable and helpful client support. Well done.
August 16, 2024
Reply from Hireup
Thanks so much for leaving this lovely review! We're so glad that you're having a great Hireup experience.
easy to find a job and reasonable rate .
August 10, 2024
Reply from Hireup
Thanks so much, Ying Liu! We're glad that find our platform user-friendly and comprehensive.
Reply from Hireup
Thanks so much, Sky! We're glad you're having a great Hireup experience.
It’s really grateful to work for the…
It’s really grateful to work for the clients, very easy communication and all you need is just uploading all your related information. Both you and your clients can look for the most suitable one for one another.
July 28, 2024
Reply from Hireup
Hi Chun, thank you for writing such a lovely review. We appreciate it and are so glad to hear that you’re having a great experience. If there’s anything we can do to further support you, please just get in touch. All the best!
Hireup cares about their staffs and the…
Hireup cares about their staffs and the pay is great too.
July 26, 2024
Reply from Hireup
Hi Marilyn, thank you for leaving this review! We appreciate it and we're so glad to hear that Hireup is working well for you.
If there's anything we can do to further support you, please get in touch. All the best!
Good support - average wages
Support from the HireUp admin team is great but given the new NDIS pricing guidelines & my assumption that HireUp is charging the client max rates the pay rates they pass on the the support workers are not actually that great considering the they advertise as the hourly rate includes your super.
July 25, 2024
Reply from Hireup
Hi Bianca, thank you for taking the time to share your feedback. As an employer, we were proud to give our workers their biggest single year pay rise ever of up to 15% in July, while keeping our prices below the cap for most times of day. In terms of where the money goes, the majority (71%) goes to our workers. The rest is spent on maintaining key functions across the business, including making sure our platform is safe and accessible. This is all broken down under the 'pricing' tab on our website.
At Hireup, we pride ourselves on our transparency and commitment to our workers. We believe it’s important that our workers see the total package available with Hireup. And, as we are an employer, this includes superannuation. Most other providers like us do not pay super, and workers need to deduct it from the hourly rate advertised. By including the 'with super' amount, we make this comparison much more simple for workers.
We take your concerns very seriously and would like to understand your experiences further so we can better support you. If you’d like to reach out to us on (02) 9113 5933 or at hello@hireup.com.au, we’d be happy to discuss this further with you. Thanks so much again for reaching out to us.
Ally connected with Natalie straight…
Ally connected with Natalie straight away
Natalie loves her we could not do drama without Ally she is kind caring and reliable
July 22, 2024
Reply from Hireup
Hi Penny, thanks so much for sharing your experiences with us! We're so glad that Natalie found Ally, and they've formed a great connection. They sound like a dynamic duo.
If there's anything we can do to further support you in future, please just get in touch.
All the best! 🌟
always professional easy to manage…
always professional easy to manage bookings and good clients to work with.
July 14, 2024
Reply from Hireup
Hi Craig, we're so glad that you've found our platform easy to use and that you have connected with great clients. If there's anything we can do to further support you, please get in touch. All the best!
I hired Sofia when we moved to Brisbane…
I hired Sofia when we moved to Brisbane and so glad I did. Sofia is kind, caring and has a beautiful personality. I highly recommend Sofia as she is extremely helpful.
July 13, 2024
Reply from Hireup
Hello, thanks for writing this lovely review. We're so glad that you found Sofia; she sounds like a fantastic support worker! If there's anything we can do to support you, please just get in touch. Best wishes!
I love working with people and helping…
I love working with people and helping them to have a better life I and really enjoying the work iv been doing can’t wait to pick up more shifts
July 11, 2024
Reply from Hireup
Hi Dominique, it's so lovely to hear how much you enjoy being a support worker! If there's anything we can do to support you, please just get in touch. All the best!
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