HighDrive by Height for Hire Reviews 432

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the helpful and efficient staff who make the entire process pleasant and stress-free. People frequently commend the customer service for being outstanding, with many appreciating the personalized and supportive approach. The products and user experience are often described as excellent, with consumers noting the ease of use and the great condition of the equipment. However, some customers also noted issues with machine breakdowns and communication, with a few experiencing delays in receiving replacements or clear instructions.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick, efficient, and seamless... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the system as... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the excellent condition and ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

432 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

An incredibly easy and cost effective experience

An incredibly easy, cost efficient way of hiring a cherry picker for commercial use.

August 11, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Christian, thank you for your review. We are delighted to hear that you found HighDrive so easy and cost-effective, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Brilliant service,Gary is Superstar

Brilliant service,Gary is Superstar

August 12, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Raymond, thank you for your review. We will pass your kind words onto Gary, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great service

Great customer service and initial walk through of machine. Afordable day hire which helped with the tasks the we needed to do. Will certainly be a returning customer and will definatly recomend.

August 18, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Jamie, thank you for your review. We are glad to hear that HighDrive helped you get all your jobs done, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Works Above a Fragile Roof

If you are looking to conduct works at height in one or several locations, the safe, easy to use, and cheap method is Height For Hires HighDrive scheme ! I used it for a number of jobs that needed doing in a place above a fragile roof (approx 6M in from edge) and the machine was perfect to get people to the location !

August 16, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi John, thank you for your review. We are delighted to hear that HighDrive is helping you work safely at height. We look forward to working with you on your next job.

Rated 5 out of 5 stars

Very helpful and reliable service

Very helpful and reliable service. Very clear instructions on how to operate the machine. Very easy to use. Pick up and drop off very smooth system. Over will definitely use again for any project i need one for.

August 12, 2025
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Reply from HighDrive by Height for Hire

Hi Julian, thank you for your review. We are delighted to hear that you found HighDrive so reliable and easy to use, and we look forward to working with you on your next job.

Rated 5 out of 5 stars

Good help when needed found website a…

Good help when needed found website a bit slow but customer care was great

August 11, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for leaving a review. We are delighted to hear that you had a good experience with HighDrive. Thank you for your feedback on the website, we are in the process of updating our online booking process to make it easier and faster. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great bit of kit

I needed a van mounted lift for a job to paint gable ends of a property and came across Height For Hire. I talked to Emma G who managed the whole booking. Very smooth process for collection and returning the vehicle.
I had the Multitel HX200 and it was great. Very versatile piece of kit. I had a few user issue problems on the day, but a quick call sorted it out in minutes.
Will certainly use Height For Hire in the future.
Very happy to recommend and many thanks to Emma G.

August 11, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you had such a great experience with HighDrive and will pass your kind words onto Emma. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great experience hiring the Mobile Elevating Work Platform!

Great handover from Andy who explained all we needed to know. I like the smart phone collection and drop off system.

August 3, 2025
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Reply from HighDrive by Height for Hire

Hi Matt, thanks for the great review. We are delighted to hear that you had such a great experience with HighDrive. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great cherry picker

The great help from start to finish from Emma was outstanding and it was more like dealing with a friend than a name, the cherry picker we hired was of a great standard I would certainly recommend this online company thank you all

August 8, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Bernard, thank you for leaving such a great review. We are delighted you had such a good experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great service cherry picker was perfect…

Great service cherry picker was perfect for the job I had to do
Only thing that was wrong was email that got sent to me for handover and pick up of truck was poop nightmare to open on your phone and read it’s ok when open on laptop or computer but when your in a car park and need it on your phone it was poop

August 8, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for leaving such a great review. We appreciate the feedback on the booking process. We look forward to working with you again soon.

Rated 4 out of 5 stars

Great product just expensive

Great service and met by someone who explained all of the controls and what to do and what not to do. The only drawback is it is rather pricey.

July 30, 2025
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Reply from HighDrive by Height for Hire

Hi, thank you for leaving a great review we are glad you enjoyed your experience with HighDrive. We look forward to working with you again soon.

Rated 5 out of 5 stars

Very easy pick up and drop off.

Very easy pick up and drop off.
Staff from booking through to handover return very helpful.
Great machine ….planning another rental in a few weeks.
Can’t say better than that

July 25, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi John, thank you for leaving such a positive review of HighDrive and we look forward to working with you again soon!

Rated 5 out of 5 stars

Telephone support and help

Telephone support and help . Excellent staff and communication.

July 30, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Ronald, thank you for leaving a review. We are delighted that you had a good experience with HighDrive and look forward to working with you again soon.

Rated 5 out of 5 stars

EASY HEIGHT FOR HIRE PICK UP AND DROP OFF

Needed to reach gutters on commercial building 5M plus height, saw this machine parked up in B&Q Height for Hire so hired it for the weekend Friday to Monday which meant it was quiet as not work day. Pick up was easy shown how to use the machine, only issue for me no fuel and rear was damaged, so I reported this immediately via email with photos to cover myself. Ian in customer service was great would definitely hire again when needed. Mine was 74 plate almost new machine so was pleasure to use no issues.

July 31, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Richard, thank you for taking the time to leave a review. We are delighted that you had such a good experience with HighDrive and look forward to working with you again soon.

Rated 5 out of 5 stars

Good Quality kit

Good Quality kit
Helpful handover of equipment.
Clarity of instruction on use.
Quality and useability of equipment

July 22, 2025
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Reply from HighDrive by Height for Hire

Hi Terry, thanks for your review. We are delighted to hear that you enjoyed your experience using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

First impressions

Very impressed with customer service and clarity.
Pick up and drop off is so easy and convenient
Looking to make Height for Hire our go to first choice access provider

July 21, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Shaun, thank you for leaving such a positive review of HighDrive. We look forward to working with you again soon!

Rated 5 out of 5 stars

All questions answered by Emma G

All questions answered by Emma G. Nice and easy pick up and return.

July 18, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Thanks for your review. We look forward to working with you again soon!

Rated 5 out of 5 stars

Property Maintenance

What a great piece of equipment. Fulfilled all my requirements to carry out high level maintenance on 110 year old property. Pick up and drop off very easy, and staff informative and helpful. Would definitely use again!!

July 25, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi David, we are delighted to hear that you had such a great experience with HighDrive. Thank you for the review and we look forward to working with you again soon!

Rated 4 out of 5 stars

Very convenient,

Very convenient,

July 17, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Trevor, thanks for leaving a review. We are glad you found HighDrive convenient, and we hope to help you with your next job!

Rated 5 out of 5 stars

Ease of booking

Ease of booking
Professional demonstration
Well maintained machine

July 21, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Graham, thank you for the great feedback. We look forward to working with you again soon!

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