Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Men order this now.

Easy to order, discreet packaging and fast shipping. More and most important my wife hasn't stopped screaming with excitement over this gift.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

YES, the answer is yes.

Awesome customer service._ I had no idea I missing this little lemon in my life. Oh my, if your on the fence just slide off and give this little gem a test squeeze- you won't regret it!!🍋🍋

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

No response, product not received for 2 weeks

Order placed on April 29 and ETA was May 10..as May 10 came and went I emailed on care@hellonancy and promptly got informed the package was not shipped but they were looking into it. It's been 4 days since then, still no hint of where is my shipment and 4 emails sent yielding ZERO response from them. I scoured the internet to try to get some kind of responsible person's email id. Found their co-founder on LinkedIn but then..Im apprehensive of leaving a public complaint on what is a private product! (Beats the purpose of paying for discreet packing) Worst experience. Abysmal levels of customer care. Truly saddened and feel cheated. I came here and read so many many many reviews stating the same failure - no shipment tracking and lack of response. Team Nancy, you may be honestly under staffed but then please do not go about trying to get the product sold if you can follow up on basic customer service!! I need a response ASAP.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit leery ordering the Lem from Nancy but…

I was a bit leery ordering the Lem from Nancy…I worried that I had wasted my money even with the discount but wow, was I ever wrong. This thing is amazing! I can’t even believe how incredible it is and how much I love it. I want to tell all my friends about it!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first but the Lem…

I was skeptical at first but the Lem completely lived up to the hype. Super cute, easy to use, surprisingly powerful, and honestly one of the best self-care purchases I’ve made. 10/10 recommend if you’ve been influenced like I was 😂🍋

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

My package came one day early

My package came one day early, which was great. The app showed me exactly where it was and when it was showing up as far as the product goes, excellent quality, I would highly recommend it to anybody. All I can say is enjoy.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

The local shipping company was a nightmare to deal with. It had been a month and still nothing. I couldn’t get in touch with anyone at the delivery center. I reached out to Hello Nancy and within 1 day received a reply. They were more than happy to help track my package. Hello Nancy emailed me the next day to ask if anyone from the shipping company had reached out. When I told them I hadn’t heard anything, they apologized (even though it wasn’t there issue) and sent out another product RIGHT AWAY AT NO CHARGE. It was amazing. These days no one really cares about customer service it seems, but this company went above and beyond! It’s a rare thing to feel like you are being heard. I will recommend them to everyone I know and I can’t wait to try my product!!!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I playfully introduced The Lemon to my…

I playfully introduced The Lemon to my wife as a surprise gift while we were generally done with foreplay and moving onto better things. Within seconds she was panting, moaning, and grunting in ways I have not heard in the 34 years of marriage. Then as she clicked into what we now call "Beast Mode" her eyes crossed, she stared convulsing(?) and speaking in languages I have never heard before. Then the shrieking, screaming, finger-scratching/grasping of the sheets and nearly passed out. But she never let go of that thing. After she returned to Earth, her eyes uncrossed, her panting subsiding, she panted about 10 of the verbatim comments on the Nancy website - you know - all the ones that look like ads, made up for sales? Yeah. She. Said. Them. All. Her last comment was, "EVERY woman needs one of these." My comment was, "I guess I'm as obsolete now as a buggy whip." She replied, "No way - I'm gonna treat you so right after what The Lemon just did for me." She did. It was fantastic. Men - do yourself a favor and don't miss this - get The Lemon for her.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product! So much. I definitely recommend working your way up the chain. I started with the viral flower and it was great! Then I heard about Nancy's lemon and of course had to give that a whirl, definitely a step up as far as efficency and power. But my avacad-OHHHHH, has been absolutely life changing!
The ergonomic design makes it easier to lay back and enjoy every pulse instead of searching for the elusive button mid session. It also is slim enough to not inhibit other pleasure centers. The only limit is your imagination (and possibly free hands).
Normally I would just stick with the first 3-4 patterns (steady, increasing vibes) but with this, I thoroughly enjoy each setting.
It can make quick work of finding that finish line and is quiet enough my roommates no longer give me 'the look' over coffee the next morning. My coworkers have noticed a new spring in my step.
I am so grateful to have found Hello Nancy, they are an amazing company who understands what discreet shipping really means, very customer service oriented, and has a mission I can absolutely support.
100/100 stars, highly recommended.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Lem is worth all the hype!

I have been using a Sona Cruise from Lelo happily for years. On a rave recommendation from a friend I decided to try the Lemon, thinking it would be similar. And it is, except it way exceeds the Sona. I love that it's only one button to change sensations. And I love the variable patterns so much. I would make two changes - put the variable patterns in the middle of the cycle and save the strongest ones for last. And make the battery last longer. The only thing the Sona does better is battery life. Also, the price point of the lemon is much more affordable. Regardless, if you're thinking about it, just buy it. It's phenomenal.

May 12, 2026
Unprompted review

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