hazelandbo.com Reviews 83

This is the 2nd order I have placed with Hazel & Bo. The good things about Hazel & Bo are their marketing, their designs and relatively quick reply from customer service. The bad things are their very slow delivery service andthe fabric & quality of the clothing. I still haven’t received the order I placed 3 weeks ago. I do hope it eventually arrives.

I bought two outfits. The first one is not 18 month. It looks more like a 9 to 12 month. The quality is OK the second one the legs on it will not fit my granddaughter. It’s not even made right they’re both junk. I could’ve did better on Temu.

I tried to cancel this order immediately after ordering as I realised it was in USD and not AUD. Sent email immediately, no response. Received clothing and it very very poor quality. The website photos make the items look beautiful, but the fabric is very thin, poor quality.

This company represents themselves as being based in Nashville, Tennessee. I did order from them and the items I ordered were of Poor Quality and were sent from China. When I tried to return the items, I was then told they are not based in Nashville and that the items would need to be returned to Canada. Upon further research, this company has numerous complaints on all platforms. The quality of the items delivered to me are poor at best and have a terrible odor to them. When I contacted customer service for a refund, yes, they advertise that they will refund you, but you have to send the items back to Canada, which when I tried to do through the post office, would have cost almost as much as the items cost. I believe this is a ploy so that you keep the items. Poor customer service, poor quality of the materials, they are trying to make money and be the go-between between China and the United States. Is it Nashville, China, or Canada?? BUYER BEWARE!!!!!

Very inferior quality. My wife ordered a pair of "orthopedic"sandals. When they arrived they had a terrible odor. They were 'junk'! We contacted them and they told us to ventilate them???
The material is stinky plastic. This is a fraud!

Should be stopped trading in the u.k. they have you in a loop if you have a problem . Paying extortionate fees to return the rubbish they send . Or just put up with it . They have £49.00 of my money. No reply to e-mails now . Avoid‼️

4 plus weeks is not satisfactory. The baby will be grown before the order gets here. Tracking is a joke.

I wish there was a ‘zero’ stars policy because I could not rate this any lower! So disappointed is an understatement. I ordered a pink Daddy’s Girl pink tracksuit which eventually when it did arrive, it was in a plastic postage bag with no protection bag. The quality was cheap and the fabric was nasty and rough. There was no Hazel & Bo label, the sizing was that of a 6 month baby let alone a 12-18 month. When opening the item, it wasn’t even finished properly - there was threads still hanging out of part of the garment. I am so angry because their website displays pictures of their items of clothing and I just wish they could be prosecuted for not only false advertising but for selling items that have got gone through any quality control.

Avoid this company! Extremely disappointed, had to wait for my order to be delivered for nearly a month, to find out that one of the items were missing. Very poor customer service.

So disappointed with my order, cheap polyester imitation knitwear that you really couldn’t put on a newborn baby. Not sure who does their photoshopped photography but they need prosecution. What a waste of my hard earned money for my new granddaughter.

Advertised as orthopaedic shoes. There was no built in support in either pair. Although both the same size one pair was too small the other pair too big. Drop shipped from china still smelling i glue. Very poor quality. No recourse when complaining. This is what they said in an email! I cut my losses and took a 40% refund!

Hello,
Here is the return address:
CHN Warehouse Address
Recipient: Danny
CHN SNG092711
Phone: 17758231352
Address Line 1: No. 160 Nijiayan Road
Address Line 2: Jiangbei District
City: Ningbo
State/Province: Zhejiang
Postal Code: 315000
Country: China (CHN)

Please ensure the package is returned in its original packaging. If the item is damaged or lost during return, we will unfortunately not be able to issue a refund.

Let us know once the return has been posted so we can monitor it from our side.

Order took 2 weeks to arrive.
Wish they hadn't bothered ! Sizing was way off.
It wouldn't have fitted a doll!
Material cheap and nasty and would never give it as a gift to anyone.
Avoid!!!!!

Awful ! Took a month to deliver and the quality is terrible

When I said I RECEIVED WRONG ORDER, THE COMPANY ARGUED WITH ME! Not good at customer service or sending out the right product! And I am sure they were sold out! Horrible customer service!

Item received nothing like advertised. Very poor quality from China. Do not buy from this company. False advertising & returns have to go back to Canada. A complete scam.

I am returning toddler outfits due to the quality was not what I expected. Then I found out you pay for returns and it’s in Canada. I have to pay $30.00. And the clothes come are made in China. Not a US company. Do not buy from this company.

Should have researched review sites before i ordered, I used my Shop account to place the order and didnt realise i had my work address as default shipping, contacted Hazel Bo immediately asked to change address which i wrote down on the message informing it was also on my Shop account as the billing. They obliged and sent the order - only they got the address incorrect (simple copy and paste) after weeks of emails to try to get the courier to re deliver, then try to get a refund - all messages through a chatbot so no help at all I got my bank to issue a refund as id paid with a credit card. Now have a FULL refund and will not attempt to use again looking at other customer reviews

Very disappointed with my purchase, quality was not good, but the design was so cute. I expected good quality due to the price

Very poor quality & doesn’t look as advertised.

Very Disappointed – Poor Quality and Customer Service

I bought a dress for my daughter’s first birthday and was so disappointed when it arrived. The quality was far from what I expected, and the material was nothing like I thought it would be.

I reached out to customer service asking to return the dress, but they told me there’s no free return and only offered a 25% refund, which I found ridiculous. I sent two more emails asking for a fair solution or at least a response — but I never heard back.

It’s really disappointing, because I expected much better service and product quality. Most online stores today offer free returns and care about customer satisfaction — clearly, that’s not the case here. Unfortunately, I won’t be shopping with them again.