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Hausofmode Reviews 91

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TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

91 reviews

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Rated 1 out of 5 stars

I have been scammed by this company…

I have been scammed by this company because having had to return an item I bought from them, they have provided me with a false return address (which is not allowing me to track my return) and they have communicated with me in German instead of in English, making me translate the email communications I have received from them (even my return form). I now have realised they have given me a false return address so I cannot claim a refund. Finally, I have spent nearly £20 to post my return to this supposed address in China, which means that I have lost not just £50 but £20 extra (the original cost of the jacket was £45 and its original delivery cost was £5). Now, when customers try to click on Hause of Mode Refund Policy, there is no web page being displayed. I think that in this way, they have erased any evidence that they were providing customers with a false Return Address. Please be aware of this company's practices and ethos.

May 5, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello Gabriela,

We’re sorry to hear about your experience and the issues with the return address and communication. This is not the level of service we aim to provide. We understand your concerns regarding the return and refund process. We would like to review your case carefully and clarify the situation. Please contact our customer service with your order details so we can investigate and assist you further.

Rated 1 out of 5 stars

This company is awful

This company is awful, they don’t tell you that returns home to china, cost me £27 to return a pair of £50 shoes that looked great in picture and looked cheap when they came. Returned over 2 weeks ago and still fighting for my refund. Avoid this sight, I have contacted by email 3 times . Have emailed proof of postage that cost £27 to china but still no refund

April 9, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello Donna,

We’re sorry to hear about your experience and that the return process has been frustrating. This is not the level of service we aim to provide. We understand your concerns regarding the return costs and the delay in your refund. We would like to review your case and help resolve this as soon as possible. Please contact our customer service with your order details so we can assist you further.

Rated 1 out of 5 stars

Failed to deliver the item

Failed to deliver the item. Customer service is unhelpful and illogical, constantly delaying (AI, probably?). I won't use this website again.

April 30, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello,

We’re sorry to hear that your order was not delivered and that your experience with customer service was not helpful. This is not the level of service we aim to provide. We understand your frustration and would like to review your case to find a proper solution. Please contact our customer service with your order details so we can assist you further.

Rated 1 out of 5 stars

Item arrived very late so I could not…

Item arrived very late so I could not use it and they have refused a refund even thought it will be returned unopened . Really unhelpful and clearly its come from China and was £65!!! Order HOM19624 if you would like to reconsider

April 27, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello Jane,

We’re sorry to hear that your order arrived too late to be useful and that your refund request has not been handled as expected. We understand how frustrating this is, especially when the item is unused and you were relying on timely delivery. This is not the level of service we aim to provide. We take your feedback seriously and would like to review your case (Order #HOM19624) to better understand what happened and work towards a fair and appropriate resolution.

Rated 1 out of 5 stars

The mens slippers I've purchased are…

The mens slippers I've purchased are nothing, nothing like the picture they advertise with. I've received something cheap in all ways and very uncomfortable. Avoid this company at all costs.

April 20, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello Ken,

We’re sorry to hear that the slippers did not match your expectations and that you found them uncomfortable. We understand how disappointing it is when a product differs from what is shown. This is not the level of quality we aim to provide. We take your feedback seriously and would like to review your case to work towards a suitable solution.

Rated 1 out of 5 stars

NOTHING WAS DELIVERED

NOTHING WAS DELIVERED ON MY ORDER #HOM26570

THEY ARE A BUNCH OF SCAMMERS

April 18, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello Paul,

We’re very sorry to hear that you have not received your order. We understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. We would like to review your case as a priority and assist you further with your order or refund.

Rated 1 out of 5 stars

Avoid this company

Avoid this company. Once again another company purporting to be either in the UK or in Germany but actually shipping from China. As usual poor communications. Another company that takes a credit card information and payment makes you wait weeks for delivery. Haven't received my delivery and asked to cancel the order. Why can't companies just be up front and say they are shipping from China with many weeks delay for delivery

April 16, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello Carl-Darren,

We’re sorry to hear about your experience and the lack of clarity around shipping and communication. We understand how frustrating this is, especially when expectations are not met. This is not the level of transparency we aim to provide. We would like to review your order and assist you further, including your cancellation request, to work towards a suitable resolution.

Rated 1 out of 5 stars

Don''t be cheated by this website,

Don''t be cheated by this website,. You pay for expensive item from China that cost USD2 whilst you are charged USD75 excluding the shipping. what you get its 100% different from picture on their website. HORRIBLE...lying website. better you buy from Amazon. NeveR AGAIN. i now will know how to make sure I don't buy from scam websites like these again. Learned my lesson. AND they charged you for insured shipping and you get your items in 3 weeks because they come from CHINA

April 8, 2026
Unprompted review
Hausofmode logo

Reply from Hausofmode

Hello YM,

Thank you for your message. We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We would like to review your case and address your concerns. Please contact our customer service with your order details so we can investigate and assist you further.

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