The Hatch Chile Store Reviews 967

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's exceptional quality and taste, highlighting its consistency and authenticity. Many appreciate the ease of ordering and the overall excellent service provided. People frequently mention that their orders arrive in perfect condition, often still frozen, and are well-packaged. However, some customers experienced issues with delivery, noting that orders sometimes took longer than expected or were left at incorrect locations. A few people also mentioned receiving products that were not as described, such as mild chiles instead of hot, or a different product than ordered.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the delicious taste and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as top-notch, delicious,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised fast delivery, with some... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Love their products I think they’re very reasonably priced their top notch. I still think Hatch chili is the best in the land I live in Colorado near Pueblo. They have some really good chili there, bu... See more

Company replied

Rated 5 out of 5 stars

Very good experience overall. Our order of tamales, chile rellenos, and green chile stew arrived in perfect frozen condition (although it is December and we are in Michigan!) although we were puzzled... See more

Rated 5 out of 5 stars

Your product is great and very consistent as far as quality and taste mild is mild and hot is HOT 🥵! As far as shipping it is always timely short time between order and delivery and product always a... See more

Company replied

Rated 5 out of 5 stars

We appreciate the excellent quality product. The red ristra, 3ft & untreated, looks great on our California patio next to our lemon, lime, and orange trees. Remind us of our days, days living in La... See more

Rated 5 out of 5 stars

Easy to order, products were delivered in good condition and the favors have been over the top. We ordered fresh mild & medium heat and they arrived and after blister there was exceptional flesh with... See more

Rated 5 out of 5 stars

Used to live in Colorado but now reside in Indiana. Miss the festival in Pueblo where you could get fresh roasted chillies from Hatch NM...Shopped with these people several times and everything been f... See more

Rated 5 out of 5 stars

Since moving to Florida, I’ve ordered my roasted green chili from Hatch because I couldn’t find another farm with the same quality to ship. I love that they roast, peel and chop the chili so it’s read... See more

Rated 5 out of 5 stars

The 2 chili ristras i ordered are more beautiful than I expected! They arrived pretty fast, they are generously full and long. I loved them so much I ordered another ristra to use for cooking. The fir... See more

Company replied

Rated 4 out of 5 stars

I just opened the green and it's delicious. I lived in northern New Mexico for 30 years and became comfortable with the roasting every October and putting away some chili for the year. I now live in t... See more

Rated 5 out of 5 stars

We moved out of New Mexico to Washington State, then on to Southern Colorado and have been ordering our New Mexico Chile shipped frozen for The Hatch Chile Store. Service and shipping has always bee... See more

Rated 5 out of 5 stars

I always get exactly what I ask for in a timely manner. This last delivery was left at the gate of my property instead of being delivered to my door. The box was there for several hours before I not... See more

Rated 3 out of 5 stars

I'm a native New Mexican who lives in NYC. Over the last few years, I've been ordering frozen green chile from another company that now appears to be out of business. The frozen green chile that I rec... See more

Rated 1 out of 5 stars

I am extremely disappointed. This batch tastes more like bell or banana peppers or tomatoes than green chile. It has absolutely no taste and would not peel after roasting. This is not authentic Hatch... See more

Rated 5 out of 5 stars

I was raised in New Mexico and Mexican food became my favorite. Then I married a Navy man and moved, with no good Mexican restaurants around. I learned to make some dishes, but not Chili Rájenlos. Th... See more

Rated 5 out of 5 stars

Hatch Chile is a great product and this company makes it seamless to order every year. I grew up in the Southwest and went up to Hatch every year to get my 25lbs of roasted Chiles. Now I’m in the No... See more

Rated 4 out of 5 stars

The online ordering was easy, and the automated notifications were helpful, but my order didn’t ship for two weeks after placing the order, and there was no communication from the store for that two w... See more

Rated 5 out of 5 stars

The easy ordering process and timely shipping info didn’t prepare me for the lushness of our ristras! Their warm fragrance filled our home and already have me inspired to use them in recipes!

Rated 5 out of 5 stars

I truly love the products from The Hatch Chile Store. Every year I buy fresh picked hatch Chile’s and roast them at my home in Pennsylvania. It’s my favorite day of the year when they arrive! Even my... See more

Rated 5 out of 5 stars

Last order was online, but when I have questions someone is always available on the phone. Everything is delicious. And recipes are available on the website in case you want to try your hand at New Me... See more

Rated 5 out of 5 stars

3' Ristra arrived early and packed well. Chiles are fresh. I hung it up with Christmas lights and cut off some chiles to make a few quarts of enchilada sauce. What better way to reduce carbon footpr... See more

Rated 5 out of 5 stars

The Hatch Chile Store has become my go-to place to ship Hatch Green Chile to the East Coast. As a former NM resident, I hold quality green chile in the hightest regard and I'm pleased with the speed a... See more

Rated 5 out of 5 stars

Boxes packed well for the jars. Correct order. And of course great locally grown and produced chilis and assorted local produce. Keep up the great work!! Pecans are can’t stop eating type of snack.

Rated 2 out of 5 stars

My order was completely thawed. It took a long time for delivery. The chili rellenos were completely thawed. My order took longer than was promised

Rated 5 out of 5 stars

I wrote a so so review about my last order and I certainly wish I could find it to remove it! Customer service is OUTSTANDING!! They sent me replacement products immediately and I have to say the flav... See more

Company replied

Rated 5 out of 5 stars

Our order for 575 Red Chili sauce was processed and delivered quite promptly - ordered on December 1, delivered on December 5. It is delicious in our pork tamales.

Rated 5 out of 5 stars

Hatch Chile store delivers delicious products at a reasonable price. Much better than canned store bought. Highly recommend!

Company replied

Rated 5 out of 5 stars

I ordered 3 of the 3 foot ristras to hang on porch post as Christmas decorations with a south west vibe. I love them. The quality is beautiful. They were shipped fast and arrived perfect. I would give... See more

Rated 5 out of 5 stars

Tamales and Rellenos came well-protected and easy to store. Very impressed with your catalog overall - though I try to get to NM a bunch, sometimes it's not in the cards; at least with you, I can fa... See more

Rated 5 out of 5 stars

Easy to order site with a taste of home. Being NM born and raised, having the ability to have these chiles available, let's me not miss home so much! We'll packaged and various options to pick.

Rated 5 out of 5 stars

Chiles arrived in perfect condition, still frozen. The packaging is ideal, 1lb vacuum sealed packages that will allow thawing in optimum quantity to avoid waste and spoilage.

Rated 5 out of 5 stars

Hatch's is the only chili's we use! Every thing from the frozen to the chopped. The customer service is above and beyond and should there be a problem (usually my goof) it is handled with grace an... See more

Rated 5 out of 5 stars

Ordered gift certificates for family members. They will place an order for chilis in season. Very simple easy fastprocess.

Rated 5 out of 5 stars

I received a jar of the red chili in a gift box and it was so delicious that I just had to order more! It arrived really fast and was packaged so as not to break during shipping.

Rated 5 out of 5 stars

Chili is fantastic, fast shipping. We will continue to purchase from Hatch Chili store for our southwestern food cravings. Highly recommended

Rated 2 out of 5 stars

the rellanos were pretty much inedible. had to use a steak knife to cut them. the chimichangas were good.

Rated 5 out of 5 stars

When I’ve called they are friendly and very helpful, answering all my questions. The product is great and they take care to ship fresh chile products.I have ordered from THC for several years and plan... See more

Rated 2 out of 5 stars

Very disappointed. We've ordered from this vendor several times and have always been thrilled to see the white box on our doorstep 2000 miles from NM. Order fulfillment has always been great and on... See more

Rated 4 out of 5 stars

I love the product and was glad my rellanos and tamales were still solidly frozen. However, your packaging on the three salsas never had stickers that had “fragile glass” on them. One of my salsas... See more

Rated 5 out of 5 stars

Your products are excellent quality. Fresh tasting no additives. We have enjoyed every product that we have tried.

Rated 5 out of 5 stars

Easy to order. I was kept informed of the order. The flavor is great. If my wife could stand a little more heat I would probably order a CC little hotter. I’ll definitely order again.

Company replied

Rated 4 out of 5 stars

Delivery went to wrong address. Called customer service several times and finally received a call back. Person who returned my call was most helpful in resolving my issue. I understand it is the hol... See more

Rated 5 out of 5 stars

Good communication, great product and fast delivery. Thank-you, they look great on our front porch!

Company replied

Rated 2 out of 5 stars

I didn't purchase! I cancelled the order. Shipping with protection was over $50.00. Way too high!

Rated 5 out of 5 stars

My x-hot hatch chilies showed up fresh and delicious all the way in Kentucky. Second year I have ordered them and will continue to do so with this company.

Rated 1 out of 5 stars

Thought I was buy the ‘sun dried re chile sauce’ again, instead I received Old Gringo sauce. It’s terrible! It’s watered down and includes tomato juice!! Give me a break…tomato sauce!Very, very unhap... See more

Rated 5 out of 5 stars

Excellent quality. Chiles were delivered quickly (frozen). Easy to thaw and use. Great service at a reasonable price.

Rated 5 out of 5 stars

We love to cook in our family and New Mexican faire is our favorite! I like to share a pound with those that I know prize Hatch green chile as much as we do.

Company replied

Rated 3 out of 5 stars

For one thing their customer service sucks !!!!! can't get anyone by email and when I talked to customer service on the phone they said they would get back with me but I haven't heard anything from t... See more

Rated 4 out of 5 stars

Just had a chili relleneu today and was easy to prepare and taste was good. Little too much batter for me. Being from New Mexico I was surprised it shipped from New Jersey and one of the packages was... See more

Rated 5 out of 5 stars

Great batch this year. Really meaty chili. Excellent shipping, I think there was only 1 partially spoiled piece in the entire 25 pound box , well done chili people!!!!

Rated 5 out of 5 stars

Nothing better than Hatch Chiles. Not living out West anymore I miss the Hatch Chiles. This store allows me to order my chiles frozen and always have them on hand. This place is the best.

Rated 5 out of 5 stars

I love the chili being packed in 1lb bags. I had this shipped to Florida and it arrived still frozen on date expected. The chili is delicious!

Rated 5 out of 5 stars

Very easy to select & order chili. The best part is bar none some of the most delicious chili you can have delivered to your door.

Rated 1 out of 5 stars

I had been ordering your first batch of chili from you with no issues until this year. Y’all sent me a box with mostly red chili not green. I immediately reached out to you when I received them about... See more


Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Information provided by various external sources

The worlds best chile, grown only here in Hatch, NM


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

967 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Almost as good as Being There --

Tamales and Rellenos came well-protected and easy to store. Very impressed with your catalog overall - though I try to get to NM a bunch, sometimes it's not in the cards; at least with you, I can fake it! Thanks!

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Easy/Timely/Gorgeous!

The easy ordering process and timely shipping info didn’t prepare me for the lushness of our ristras! Their warm fragrance filled our home and already have me inspired to use them in recipes!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

We appreciate the excellent quality…

We appreciate the excellent quality product. The red ristra, 3ft & untreated, looks great on our California patio next to our lemon, lime, and orange trees.
Remind us of our days, days living in Las Cruces. Thanks so much for your quick service and reasonable prices.

November 13, 2025
Unprompted review
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Rated 2 out of 5 stars

Very disappointed

Very disappointed. We've ordered from this vendor several times and have always been thrilled to see the white box on our doorstep 2000 miles from NM. Order fulfillment has always been great and on time. This time however we discovered out "Hot" chiles were lacking any noticeable heat. We reached out to the support who let us know we likely removing the vein. We’ve always followed the same process. Roast over an open flame, peal, remove the seeds, bag, and freeze. We never wash or de-vein the chiles. After discovering the total lack of heat in this batch, we even left them roasted peeled with the seeds intact for two days in the fridge, hoping they’d develop some kick. Nothing.

It really seems like we were sent the wrong chiles. But since they refuse to even consider that possibility or make it right, we’ll take our business elsewhere. It’s a lousy way to end what had become a beloved fall tradition for us. I’m sure our small 10–25 lb order won’t matter to their bottom line, but we’re genuinely bummed out.

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to order and EXCELLENT Product

Easy to order, products were delivered in good condition and the favors have been over the top. We ordered fresh mild & medium heat and they arrived and after blister there was exceptional flesh with that unique Hatch flavor. We also order 5 different salsas and ALL were well worth the purchase!! We will definitely be ordering again!

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great batch this year

Great batch this year. Really meaty chili. Excellent shipping, I think there was only 1 partially spoiled piece in the entire 25 pound box , well done chili people!!!!

August 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Lime Green See Through Peppers

I am extremely disappointed. This batch tastes more like bell or banana peppers or tomatoes than green chile. It has absolutely no taste and would not peel after roasting. This is not authentic Hatch green chile that i get every year. Somebody tried to pull a fast one on me.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL TO LOOK AT

Our Hatch Chili comes in quickly and it's always fresh. This time we got one that was already turning red, but that was ok. My daughter gets on it quick and roasts them on the grill. They smell delicious once roasted. I took a bite out of one and, yummmm!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Must have it on hand at all times!

We love to cook in our family and New Mexican faire is our favorite! I like to share a pound with those that I know prize Hatch green chile as much as we do.

May 1, 2025
Unprompted review
The Hatch Chile Store logo

Reply from The Hatch Chile Store

So glad to hear your family loves Hatch Green Chile!

Enjoy!

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Rated 5 out of 5 stars

I wrote a so so review about my last…

I wrote a so so review about my last order and I certainly wish I could find it to remove it! Customer service is OUTSTANDING!! They sent me replacement products immediately and I have to say the flavor of this green chili takes me back to days when my grandpa used to make it for us! His was the best! This chili has the BEST flavor!! I have been a long time customer and you have not disappointed me. Will continue to order only from you! Thank you!

April 11, 2025
Unprompted review
The Hatch Chile Store logo

Reply from The Hatch Chile Store

Thanks Shellie for your review! So glad you agree our chile is the best! Thank you for your continued support of our chile! Enjoy!

Rated 4 out of 5 stars

Good Quality and very flavorful

Great quality product
A little expensive
Lots of flavor
I would definitely purchase again in the future

March 27, 2025
Unprompted review
The Hatch Chile Store logo

Reply from The Hatch Chile Store

Thanks so much for the mention! Enjoy your chile!

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