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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and professional approach, often highlighting their quick response times. The overall service is consistently described as excellent, with many appreciating the smooth and easy experience, particularly regarding property management and sales. Reviewers also commend the company's various locations for their effective and attentive service. However, some people were dissatisfied with the management in one particular branch, citing a lack of ownership regarding advice and a perceived lack of customer focus. A few other people also felt that communication was poor, and that issues like property inspections were not thorough, leading to unresolved problems and additional costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Clients share positive opinions on service, consistently praising its professionalism and efficiency. Many... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight prompt and efficient... See more

Location

Customers had positive experiences with location. Many reviewers appreciate the national coverage and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term ma... See more

Rated 4 out of 5 stars

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well... See more

Rated 5 out of 5 stars

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the serv... See more


Company details

  1. Real Estate Agents

Written by the company

Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ines Riou is a star

One individual, Ines Riou, got the sale over the line in a very difficult market. She was tireless in dealing with multiple problems and kept me informed every day.

December 19, 2025
Unprompted review
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Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well and never descended to "sales pitch speak". Grant negotiated well with potential purchasers. Despite the market being in an odd place, we managed to get two offers for our house and the sale was very smooth. I would thoroughly recommend Hamptons.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Hamptons Ealing

My experience of Hamptons has been positive throughout my tenancy. Mya Miller (Ealing) is an excellent property manager who always answered my queries and worked hard to try and resolve any issues I had. She is professional, understanding and will always do her best to try and help you which I greatly appreciated.

December 1, 2025
Unprompted review
Rated 4 out of 5 stars

Old Listed Country House

Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Sale and rental experience

I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.

December 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Top service

Top service. Very understanding, professional and friendly and quick to respond team.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Quick resolution

Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

I recently moved into a rental property in Iver in August 2025, managed by Hamptons – Gerrards Cross Lettings, and the entire experience has been exceptionally honest, smooth, and professional.

From the very beginning, Jake Finch provided outstanding support. He was my first point of contact and demonstrated honesty, professionalism, and genuine care throughout the entire process. From the initial viewing to the final move-in, he communicated clearly, answered every question with patience, and ensured that every step was handled efficiently and effectively. His positive attitude and commitment to delivering a reliable service made the whole transition significantly easier. Jake’s approach truly stands out and reflects very well on Hamptons.

The property manager, Andzelika Pilewska, has also been remarkable. She is extremely efficient, organised, and highly responsive. Every issue or query I have raised has been resolved quickly and without the need for any reminders. Her professionalism and attention to detail give a strong sense of reassurance, and it is clear that she takes great pride in providing excellent service and support to tenants. Her ability to manage matters promptly and smoothly has made settling into the property much more comfortable.

I am genuinely pleased that I chose this property, especially knowing that it is supported by such capable and dedicated individuals. I truly appreciate the efforts of both Jake and Andzelika for ensuring that the process was well managed and that any concerns were promptly addressed.

I am grateful for the service provided and highly recommend Hamptons – Gerrards Cross Lettings for their professionalism and reliability.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Danish is by far the most helpful…

Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Hamptons Marlborough’s knowledge of the market was…

Hamptons knowledge of the market was perfectly suited to an unusual and therefore possibly difficult sale. Professional , polite and with great communication throughout I seriously cannot find fault… I would highly recommend Marlborough Hamptons with a special mention to Andrew Llewellyn who was there from the beginning to the completion!
Thank you!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good property management

We have rented our flat through Hamptons for a number of years. Harjeet has been our property manager. At all times she has been responsive and professional. Always friendly and always helpful. I could rely upon her to sort any issues out

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was helped by Danish Ashraf who works…

I was helped by Danish Ashraf who works for Hamptons to arrange the problems I had in my apartment.
He had contacted the right company to quickly resolve them.
Hopefully the next time I could get back to him for help.🙏

November 12, 2025
Unprompted review
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Rated 5 out of 5 stars

I rent my property through Hamptons

I rent my property through Hamptons. I have received excellent service from Harjeet my property manager. She has been very efficient and any issues are dealt with promptly. She has given me guidance, help and care throughout my tenancy. Thank you Harjeet.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Hamptons lettings…

My experience with Hamptons lettings agency in Windsor has been very positive over the last two years. Patryk has been really helpful and he always tries to find the best solution to help me as a tenant. Overall, they are a very professional agency.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

We are managed by Danish and he's always been extremely helpful whenever there is an issue at the flat, we have a prompt response and communication. Thank you!

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

October 24, 2025
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Rated 5 out of 5 stars

Property Management - Saima H

Viewing the property, liaison with landlord and getting in has been great. I wanted to add the property management team at Hamptons has been amazing. Special mention goes to Saima who is managing our property - one of the best I have dealt with. Always very responsive, swift action and true efficiency at it's best! Fantastic to deal with and would highly recommend.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Hamptons

We used Hamptons, Alton to sell our property. We highly recommend the calm professionalism of Adam, Peter and Dean in doing their best to produce a regularly updated brochure and point out the highlights/selling points of our property. Lovely people to deal with. Thank you.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I Happy Landlord that lives in Australia.

I have been renting my property out in Windsor with Hamptons for over 18 years as I live in Australia. They have always been fantastic and make sure my house looks even better than when I lived it. Great at vetting tenants and keeping up to date with maintenance issues. They keep me happy and my tennant happy. Current property manager is Patryk who is great , very responsive and effective.

October 15, 2025
Unprompted review

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