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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and professional approach, often highlighting their quick response times. The overall service is consistently described as excellent, with many appreciating the smooth and easy experience, particularly regarding property management and sales. Reviewers also commend the company's various locations for their effective and attentive service. However, some people were dissatisfied with the management in one particular branch, citing a lack of ownership regarding advice and a perceived lack of customer focus. A few other people also felt that communication was poor, and that issues like property inspections were not thorough, leading to unresolved problems and additional costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Clients share positive opinions on service, consistently praising its professionalism and efficiency. Many... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight prompt and efficient... See more

Location

Customers had positive experiences with location. Many reviewers appreciate the national coverage and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term ma... See more

Rated 4 out of 5 stars

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Rated 5 out of 5 stars

A big thanks to Gary, Grant and the team at Hamptons who successfully sold our house in St Albans earlier this year. Our initial meeting with Gary was very reassuring; he clearly knew the market well... See more

Rated 5 out of 5 stars

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the serv... See more


Company details

  1. Real Estate Agents

Written by the company

Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’ve had nothing but an excellent…

I’ve had nothing but an excellent experience with Hamptons Windsor over the last year. My property manager, Patryk Lehmann has been 5* - he’s very responsive when I have a query. He’s very helpful and goes above and beyond to ensure everything is resolved quickly.

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great tenants found for our property in…

Great tenants found for our property in Caterham. The lettings team headed up by Jo is very efficient and professional yet friendly and a sense of dealing with real people. Every query and request was dealt with very well and in a timely manner. Thanks to Jo and Nathan for making the process seamless and also for being understanding when things got stressful with the moving process. The administration team dealing with tenancy contracts/income statements were also on point. Highly recommend the lettings team at Hamptons Caterham.

September 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Scamming People

Please be very careful when renting any properties from this estate agents, they are refusing to release our "damage deposit" as they are saying the landlord is refusing this and issued us with invalid points. We are a well accredited company it is colleagues who were staying there and paid on time every month, had our own cleaner etc and they are claiming it was left untidy, things broken even though the check out report has not stated any of this and the check out report was left in better condition than when we checked in. The property in question is 28 Gilbert House Wandsworth. Either the landlord they are working with is trying to scam people or they are either way it will be going to court and they will lose out.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers..

Scammers..
Signed a contract for a flat near Liverpool street with Antony Hughes. I paid the deposit immediately and completed the reference checks. A move-in date of September 29 was confirmed and I booked flights accordigly (as Im relocating from abroad). 10 days later I receive a message saying the current tenant decided to stay and I can't get the flat. They refused to pay me compensation for the flights I booked (I will sue them shortly for this amount) and didn't even refund the entirety of the deposit. For your own sake, do not deal with these amateurs/scammers

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

5* service from start to end!

We cannot recommend Hamptons - Caterham - highly enough! From our very first conversation about viewing a property, the entire team was approachable, responsive, helpful and genuinely friendly.

A special and heartfelt thanks goes to Carrie, whose knowledge and expertise in the property sector are truly second to none. She was the vital link between all the properties in our chain and the solicitors, helping to turn what was a very stressful couple of months into a far smoother experience. Her open communication, updates and exceptional liaison skills made all the difference.

Carrie was always available to speak with us and her professionalism, combined with a personal touch, was something we deeply appreciated. We were also supported by Elliot during the process, who, like Carrie, was always approachable and ready to help.

Over the year it took us to find our new home, we interacted with many estate agents and none came remotely close to the service we received from Hamptons! Thanks to Carrie and her team, we’ve now found our forever home and for that we’ll always be very grateful! We wholeheartedly recommend Hamptons to anyone beginning their property journey!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Harpenden team is excellent

Harpenden branch: Excellent service all round from Julian, Richard and Janine. Unlike any other agent I have sold through, Hamptons have a "sale progressor" who focusses on making sure everything progresses smoothly. I highly recommend this team if you are selling your home in Harpenden.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love Hamptons

Love Hamptons. We leased a house in Fulham through them. Their leasing agent - Aggie Gleba - went above and beyond. But then after we moved in, the great service continued, (which was shocking.) Danish Ashraf was our property manager and he was a dream. So attentive, so patient, so helpful. All our concerns with the property were catalogued and handled within a week using an excellent contractor (called McKenziewood) and were delighted. When we're ready to buy we will use Hamptons. When we're renting out properties, we will use Hamptons: we've found our realtors!

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good experience as tenant

We rented a flat via Hamptons from late 2022 to mid 2025. Amy Goldstein was our property manager, and she was brilliant - always responsive and helpful, quick to arrange repairs and take care of any other issues we had.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I received an excellent service from…

I received an excellent service from Sarah Golder at the Tenancy Deposit division of Hamptons in Aldgate. Sarah offered sound advice, helped me navigate dealing with the TDS and provided a professional and responsive service throughout. Thank you Sarah!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Danish Ashraf has been an excellent…

Danish Ashraf has been an excellent property manager for the flat I live in. As a tenant, I really appreciate how responsive and professional he is. I recently had an issue in my apartment, and Danish took care of it quickly and efficiently, keeping me informed throughout. It's reassuring to know the property is in such capable hands. Thanks again, Danish!

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and stress free experience

I recently moved into a property let and managed by Hamptons Rickmansworth, and I couldn’t be happier with the service I've received. From start to finish, the entire process has been smooth, professional, and stress-free—largely thanks to the exceptional support from Leila Parsa Pour.

Leila has been efficient, warm, and incredibly helpful at every stage. She always found solutions when needed and was consistently available to answer any questions I had. Her approach made the whole experience much easier than I anticipated.

The wider team at Hamptons Rickmansworth also deserves recognition for their professionalism and kindness. I truly felt supported throughout the process, and I highly recommend their services to anyone looking to rent through a reliable and thoughtful agency.

July 28, 2025
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Rated 5 out of 5 stars

Our property manager Danish Ashraf is a…

Our property manager Danish Ashraf is a very efficient ,resourceful and resposible guy. Not only he manages our property well, when we encourted a number of tricky issues, he mnaged to solve these issues professionary and timely.Danish helped us to bring down our reapir costs for the unit, he also went out all the ways, talking to the office and the vendor, personally visited and monitored the repair works.To these, he expidate the proccess , to and fro communication for all parties, and got the issues to a fast start. We are stationed in Hong Kong. Danish is truly a strong and valuablr asset to Hapmtons.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prior to danish ashraf

Prior to danish ashraf
The response to my request was often very slow
Danish has been very proactive like paying landlord fee and management charges

July 5, 2025
Unprompted review

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