I ordered a Halloween costume a few days ago & the site clearly stated that if I pay a higher shipping fee that I will definitely get my package by the 30th. This ridiculous company has said on the tr... See more
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If I could rate this place a 0 I would. I literally never write reviews but that is how TERRIBLE my experience was. There customer service, quality of product, and return policy (with charges and ship... See more
I am impressed with how quickly I received my order & will probably order from Halloween Express regularly if they have the plus size costumes that I 💝 I would definitely refer them 2 anyone asking... See more
I ordered the 4ft Posable Skeleton Grave Breaker back on May 21, 2025: didn't realize then that it won't pose, and the head won't stay on. They asked why didn't put it, in May, because I was waiting c... See more
Company details
Written by the company
Halloween Express is one of the most aggressive and dynamic Halloween chains in the United States. Started in 1990, Halloween Express maintains an online ecommerce presence year round. We're open online 365 days a year. Our success is based on offering the largest selection of Halloween merchandise available anywhere. Our merchandise assortment is updated annually to ensure that the latest product trends, as well as the tried-and-true best sellers and licensed product are part of the merchandise mix.
Contact info
6900 Morris Estate Drive, 28262, Charlotte, United States
- 859.282.5520
- support@halloweenexpress.com
- halloweenexpress.com
1.7
Bad
892 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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See fast service
July 3, 2022
Easy and no problem!
June 24, 2022
Halloween Express is my first choice…
Halloween Express is my first choice when it comes to Halloween costumes and decorations.
I've never had a bad experience with them.
June 10, 2022
Horrible customer service
Horrible customer service! They canceled half of my order without even informing me. They refunded the cost of the item but didn't refund the shipping fees associated with the canceled items. I spent a week emailing and calling trying to reach out to the company with no luck. In fact I still have not heard back from the company. My item never shipped! I ended up having to call the 888 number on my bank statement in order to have the entire order just canceled and refunded. I would not waste my time or money with this business. HORRIBLE EXPERIENCE!!
June 7, 2022
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I will never order from this site…
I will never order from this site again. The wig I ordered was inferior and did not work. I spent time on the phone to get an RMA return code and when I went to return today to the PO the least expensive shipping for a 17.00 wig was 10.50. I assumed you had free returns and I am so upset about this.
May 26, 2022
Very upset
I was expecting this robe so much, but it came terribly dirty, covered in cat or dog hair.
May 18, 2022
Nice costume
I am not a disappointed customer. I am a mediocre customer that needed this item. Nice costume. A little expensive. Kind of long shipping time for an in stock item.
May 17, 2022
Quick delivery and great product
Animatronic arrived sooner than expected and in perfect condition. Great purchase.
May 7, 2022
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Awesome service as always.
May 1, 2022
The lion's flail is bigger than I…
The lion's flail is bigger than I expected, but I loved the detail. And it arrived earlier than I expected which was a bonus
April 13, 2022
Came quicker than expected
Came quicker than expected, and in great condition! Definitely going to order more!
April 11, 2022
Great transaction overall
Great transaction overall
Good Shipping
Good price
Item was as described
April 8, 2022
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Scream 25th anniversary collectors box set
Well I ordered a 25th anniversary scream collectors box set and the mask that it came with looks terrible! I understand they had a bad run but this one shouldn’t even have been sent out. So I’m pretty dissatisfied with what I received to be fair.
April 7, 2022
Great company and easy to work with
Great company and easy to work with. Sends discount coupons to help with your purchase. I have my eye on other products just waiting for them to come onto stock.
March 25, 2022
I bought this animatronic and its…
I bought this animatronic and its extremely cool in person. The box unfortunately came crushed with one side completely torn up, thankfully all pieces were tied to the inside of the box so no pieces were missing or fell out. But the item itself was not damaged and is in perfect condition. Definitely recommend it, awesome prop!
March 13, 2022
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Fabulous shopping experience
Fabulous shopping experience, fabulous people to work with, and a great product for our 16-year old grandson. Product arrived on time and in excellent condition. Our family will shop here again for sure.
March 11, 2022
Ailen mask
Love the mask. Good quality. Got it shipped in timely manner. Fits great. Will use service again.
March 10, 2022
I never received it so my experience…
I never received it so my experience was unpleasant
March 9, 2022
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