Haco wonen & slapen Reviews 1,376

I bought a table mid-February at Haco Amsterdam. The purchase and delivery went smoothly, but the table arrived with a broken panel.

Delivery occurred on 2nd of March, I reported the issue on 3rd of March and received a fast reply from them saying they are checking the issue with supplier. It took 11 days to confirm that a replacement part would be sent. On March 29th, I was told the panel had been shipped and would arrive the following week.

As of today (April 20th), I have still received nothing.

Since then, I have sent multiple emails (April 7th, 9th, 12th, 16th and again today), most of them unanswered. When I do receive a reply, it is always the same generic response: “we are checking with the supplier”, with no concrete update, no tracking, and no delivery date.

This is not acceptable.

It is extremely concerning that after several weeks, you are still unable to provide any clear information. The lack of follow-up, accountability, and basic customer communication is disappointing.

At this stage, I expect:

A confirmed delivery date for the replacement panel
A proper explanation of the delay
A commercial gesture for the inconvenience caused

I hope to receive finally a clear reply from you this week.

UPDATE:

The broken part has finally been delivered last Wednesday but in the wrong color. I notified Haco by whatsapp but never received any feedback from them. Of course, as I could not wait 2 extra month to receive the correct color, I accepted this one.

Plus, I saw the replied of the company, Haco, and they already received an email from me, on the address mail they shared on 10th of April, and I am still waiting for a reply

UPDATE / ADDITIONAL NOTE:
FOLLOWING MY TRUSTPILOT REVIEW, I WAS FINALLY CONTACTED BY HACO’S AFTERSALES DEPARTMENT. HOWEVER, THE RESPONSE I RECEIVED DEMONSTRATED A CLEAR LACK OF UNDERSTANDING OF BASIC CONSUMER LAW AND POST-SALE OBLIGATIONS. DESPITE EXPLICITLY STATING ON THEIR WEBSITE THAT CLEAR ASSEMBLY INSTRUCTIONS WOULD BE PROVIDED, THEY CLAIMED THAT NO SUCH INSTRUCTIONS EXIST AND SUGGESTED THAT ASSEMBLY IS SOLELY THE CUSTOMER’S RESPONSIBILITY. MORE CONCERNINGLY, THEY ATTEMPTED TO CONDITION A PAID SERVICE (ASSEMBLY SUPPORT) ON THE REMOVAL OR MODIFICATION OF MY REVIEW. THEY ALSO INCORRECTLY ATTRIBUTED A CLEARLY DEFECTIVE MATTRESS TO ALLEGED ASSEMBLY ISSUES, DESPITE VISIBLE EVIDENCE TO THE CONTRARY. OVERALL, THIS CORRESPONDENCE NOT ONLY FAILED TO RESOLVE THE ISSUE BUT FURTHER REINFORCED CONCERNS REGARDING THEIR APPROACH TO CONSUMER RIGHTS AND AFTER-SALES RESPONSIBILITY.

Initial Review:
We purchased a bed frame in October and a mattress in November from Haco (Den Bosch branch). Although the mattress order date would reasonably justify some delay, the overall delivery process was poorly managed and lacked transparency.

We initially expected delivery around December 15. However, because we requested combined delivery, the order was postponed until January. During this period, we were repeatedly told that materials had not yet arrived and that updates were pending. While delays can happen, the communication was vague and uninformative. It is also worth noting that the mattress—despite having no customized features—was apparently produced “on order,” which raises further questions about stock and supply practices.

When the delivery finally took place on January 14, despite having paid for first-floor delivery, parts of the bed could not fit through the staircase and had to be brought in through the window. Even though I personally assisted in the process, I was still required to pay an additional fee. While inconvenient, this alone would not have defined the experience.

The more serious issues began after delivery. The assembly instructions for the bed are exceptionally poor—unclear, incomplete, and practically unusable. They are so inadequate that they create the impression that they are intentionally designed to push customers toward paid assembly services. We contacted Haco regarding this issue, but received no response whatsoever. To be fair, the Den Bosch store did provide us with a contact email address upon request, but beyond that, no meaningful support or follow-up was provided by Haco.

More importantly, the mattress itself has a clear structural defect: the middle section (towards the foot area) is visibly sunken by approximately 3–5 cm. We reported this issue—together with the assembly problem—through both the Den Bosch branch and the official system they directed us to. It has now been over 2.5 months, and we have not received any response.

In addition, the overall build quality is extremely poor. The stitching and finishing look visibly low-grade, as if the product was assembled without professional manufacturing standards—almost like it was sewn by someone inexperienced using a basic sewing machine rather than produced in a proper industrial process (as can also be seen in the photos).

At this point, the issue goes beyond product quality. It reflects a systemic failure in after-sales support and a clear unwillingness to take responsibility. Delivering defective products without providing any follow-up or resolution is unacceptable under basic consumer protection standards.

Overall, this has been a very poor experience. Based on this, we have no intention of purchasing from Haco again.

I ordered a sofa ( Molly) in October. After 1 Month, they called to inform me that the supplier doesn't have the fabric that I want. I went to the shop, I choose Nother fabric, baby/pet proof. I specially asked what fabric is the best for my cat to not scratch it. I was recommended one fabric and I followed the advice. The waiting delivery was between 10-12 weeks. The sofa arrived after 16 weeks. And at the store they had my email adress wrong, so nobody contacted me ( even if they had my phone number). I had to go to the shop to ask when my sofa will be delivered. Sofa was delivered on Friday. On Sunday, already sofa had scratches from my cat. So, not so pet proof.

we were there last sunday to look for a new bankstel ending up we left buying a new bankstel and a new bed 🤭 laurens was very helpful and friendly, and also the girl i forgot her name. thank you !

I ordered a cast. it arrived, but the mirrors were missing, and nobody knew when they would be delivered. Nobody has called me, and I am still chasing them. They didn't have the montage service available on the delivery date, but they charged me extra to come on another day for the montage, in addition to the montage cost. Poor customer service. I wouldn't recommend them.

Update: they didnt helped anyway.

I don't know the policy of this store, but they sell the product and give it a two-year warranty, but you don't really get it, because when you report a product defect, you just get unreasonable and absurd answers to your complaint. When asked to make a decision to replace the defective product, the answer was simply to close the discussion and not solve the problem. In our case the sofa seats sagged after two weeks of use and they told us that this was normal and that the sofa would be back in shape after a year..sorry a sofa just wears out after a year...imagine its condition after a year...we will never buy from them again these stores.. the store creates a very false image of itself. If you want quality, you definitely won't get it in this store, especially normal customer service.…

I am very happy and extremely satisfied with Haco for their prompt and diligent service and impeccable communication. All our living room furnitures, our bed ( which is nearly custom made) has been handled with care, delivered, assembled , even small damaged part replaced with no delay in the entire process. In one occasion we had bought a coffee table which wasnt in the display while ordering, but it had turned out to be big for our setup. Even after assembling we could return the piece ( which is generally very difficult elsewhere) and got the full refund and was allowed to pick up something else. The orders taken in Jan , were delivered in June as planned with no delay. The orders taken in July, got delivered by mid Oct. damaged part replaced and assembled.

And all this while we lived in Belgium and had ordered from Haco Breda.
After a lot of disappointments from furniture shops in Belgium, Haco was indeed God send.

Thank you Haco, 🙏🏼 for taking care of all our orders and handling them with so much care and promptness.
Looking forward to pick up some more articles in the future and highly recommend this Shop for quality furniture and service at a reasonable price.

I purchased a closet from this Haco, and while the product itself looks nice, I must express my dissatisfaction with the logistics service. The stress and inconvenience I experienced due to a missed delivery overshadowed the appeal of the closet.
The delivery team arrived 45 minutes earlier than the specified time slot, and the blame for the missed delivery was unfairly placed on me, and that I should play extra to reschedule the delivery. I was told that that the time slot did not account for factors like traffic. Well, in that case they should not give me a defined time slot, or they should have that information in the email.
After a difficult interaction with the logistics department, they did arrange a new delivery date without extra charges, but it came at the cost of an additional half day of work and day without a closet that we are in need.
I hope the Haco takes customer feedback seriously and makes improvements to its logistics services in the future. A great product should be complemented by an equally great customer experience.

Haco lelystad I bought all furniture as new. The bed smells even after weeks , some kind of industrial smell. The sofas fabric is cheap quality. You bought from store and no reflection period effect. Called for warranty and listened to lame excuses. I told lelystad branch again and again that I regret not seeing trust pilot before buying. I was promised on email about compensation but still no contact by this dishonest business

Friendly personnel BUT purchase orders are strangely protected by a vague clause in the contract that customers will loose 50% of the purchase even if they cancel it before delivery.

So be 100% sure before you order !

We ordered a closet that cost 1400€ and after the 8-week delivery time which was extended by 2 weeks from Haco's side, the closet arrived damaged. Now, after 3 months, they came to install new back plates for the closet but the parts were damaged again! So we have to schedule another appointment for repair. What an unprofessional company and low quality products, will never buy from them again!

I almost purchased all furnitures for my new house here.
Good quality, good price and nice people. Evetything delivered on time, without any damage or problem. I recommend this shop .

Very bad service. I've got damaged table. First of all, I got a table that looked completely different than the show model. Additionally it had white stains. Even a store employee said the stains shouldn't be there. I send a mail to customer service and the lady answer me, that this stains are 'normal'. It wasn't 'normal'. I asked in few places. It was damages and they didn't want to take responsible. I wanted to change a table for a new one, with no damages. I send them five mails and I didn't get answer. They ignored me. I had to return the table. The stuff from the shop looks differently than what You'll get. I will never buy anything from this store again and I do not recommend it to anyone.

Edit for answer:
Yes, I got information that I can change a table for a show model. I saw this model on the spot and it had damages. I immediately told the employee that I did not want to replace the table with another damaged model. If I order something I would like to get it without any damages. About Mango wood. I am aware of the uniqueness of this wood, but the stains that were on my table were not 'normal' for the wood. even the store clerk agreed.
Yes, I got my money return but it wasn't good solution for me.

Edit After the solution: Shop informed me that legs for the sofa will arrive this week(1 week after the sofa delivery). Since they were able to solve the problem relatively quickly, I increased my rating to 3 stars.
Original review:
Went to Haco Amsterdam in VillaArena and bought a SOFA. They told me SOFA is in their stock and will be delivered in 2 weeks. It is delivered but without the legs so it is not usable. since two days, they cannot tell me when they will deliver the legs, they cannot even give a time frame and that is annoying. All they say we are sorry which I do not need.
Also there is a missing communication between delivery company and the shop. I paid for the montage in the shop but the delivery guys did not know if they should montage or not. In the end they could not because the legs were missing.
Overall, the worst shopping experience I had in Netherlands, now there is a large sofa in my living room which takes lots of space and I cannot use it. I also do not know when this issue will be solved.
There is a certain reason why this company's reviews are so bad. They simply deserve it.

Bought a sliding door cupboard costing Eur 1200 along with 150 Eur for montage in July. 5 Months on and the cupboard is already coming apart. When i approached Haco i was told its due to "Misuse" which is ridiculous. Why would the back ply come apart due to misuse is beyond anyone's guess.
Guess Haco just lost a valuable customer and hope they lost a lot more after reading this

Ridiculously bad customer service!!
Products are of poor quality, and they don't even know about the structure of their own products. But besides that, you have to call 10 times to the customer service to get anything done, because apparently each time they don't remember anything about the complaint! Promises are not kept, no real solutions provided. It takes months and still we do not have the correct and finished product. Ridiculous is putting it softly..

Worst company to deal with, irresponsible, unprofessional, I really want this complaint reach to the founder of this company.

We order 2-3 expensive bed and paid for all the services on top of it, the delivery and planning guy neither installed nor lifted the bed on levels which he was been paid for.

On top of that when we arranged other professional guys in front of them, they started shouting and yelling at us in front of our relatives and neighbours.

The delivery and installation guy left our house without installation or apologizing as if doing favour on us.

Ultimately we have to take our bed on both levels and it's been 1 week we are continously following up with store and planner for installation.

When we asked them to cancell and return the bed they told we will get 50% refund.

This is how you run business, I recommend all not to buy any product from Haco.

They are only focussed on sales part, after sales and maintenance people are useless ( good for nothing )

We recently had a very disappointing experience at Haco in Tilburg. We purchased a acrylic glass picture that was damaged. We realized that two weeks later, because we wanted to keep the picture wrapped until the day that we would hang it. So when we wanted to unwrap it, we discovered two scratches on the back of the painting that you can also see on the front. We did not realize that right away in the store because of the dim lighting there, but in our sunny living room at home, it is very well visible. It seems very clear that when hanging the picture in the store, it was scratched by the screw in the wall. It must have happened in the store, because the damage is under the foil wrap. Now we sent a very friendly email to the store, with pictures that clearly prove what the problem is, and asked how they thought this matter could be resolved. They answered in a very unfriendly manner and also straight-up accused us of lying!! 🤬They wrote exactly: "the picture was'nt damaged when its wrapt for transport" and that they only accept complaints 24h after the purchase. We have PHOTO PROOF that we also sent them showing it was damaged when it was still on the wall in the shop - once you know what to look for, you can actually see it in the photo. I think this is not only bad business, but the opposite of customer-friendly behaviour. This picture cost well over 200 Euros and we can't hang it now because it looks like crap in the sunlight. This dubious shop will never see us back as customers and I hope you guys keep this in mind when shopping for home decor.

You will probably never read about negative reviews on Facebook because Haco censors their page. They check every post before it is published.