GrabOne Reviews 505

Fast arrival with great courier tracking. Not sure if its a design flaw, but looked like scratches all over the wood that went against the grain- didnt return as had set up the flat pack and overall c... See more

This cover is a good size and fits our outdoor lounge suite. However, it is very thin and kept blowing off, even with little wind and the cords secured. Because the material is so thin and ha... See more

Swimming goggles were not good quality, they took quite a while to arrive ( didn’t realise they were coming direct from China)

Ordered the items - a double bed frame and mattress on a Sunday night. Delivery was expected within 7 days. Two days after placing the order the frame arrived, 36 hours later the mattress arrived to... See more

My sister and I had our hair coloured and styled by Mandy at Cedar Tree Hair and Beauty. I am a returning customer, yes I was thrilled with my first visit and booked for this second visit while I was... See more

I wrote to Grab One because I never received the product I'd ordered even though the carrier company said it had been delivered. After contacting G.O. they were very quick to assess the situation and... See more

We purchased a night at a Hotel in Auckland City, when we went to book this, we couldn't get a Friday or Saturday night for up to 6 weeks. (This was also past the expiry of the voucher) As this was b... See more

Purchased some weights from GrabOne. They said they would be delivered within 14 days. Once 16 days had passed, I finally received tracking information which said that a tracking number had been assig... See more

The company shipping my order delivered it to the correct street address but in the wrong suburb of Auckland. They disputed there had been a mistake and it took ages to get a refund from Grabone -... See more

Great customer service. I made an account and spelt my email address incorrectly. I didn’t confirm my email address before going shopping on the GrabOne app and made a purchase. I was then wonderin... See more

I emailed you 3 times for a refund as these so called 32db (!) noise cancelling earplugs are a TOTAL JOKE! They do absolutely nothing. I can still hear the wind rustling outside so yeah a scam. They l... See more

Grabone is so awesome I was not happy with a purchase, so grabone got in touch with the people who provided the items, I heard from this 2nd party and then they were supposed to refund me but then c... See more

Extremely poor quality product. So bad and fragile that it barely allows for being assembled. Almost cardboard like wood. So disappointed. A waste of my pints and top up cash purchase.

I made an error in a purchase and tried my luck for a refund knowing full well that it was all my fault, so I did not hold much hope. The customer service is second to none. A++ from the start replyi... See more

The helpdesk specialist (Emma) was awesome to deal with. I had accidentally made a duplicate order at Kelly Tarlton's so contacted the helpdesk for some assistance to get refunded for one of the orde... See more

Very happy with the service from Grab One. Unfortunately we were sent the wrong item in error initially, but Grab One were amazing in getting it sorted. Emma from GrabOne Helpdesk almost immediately r... See more

I have ordered many, many things from GrabOne, I have never had an issue until recently. Unfortunately, my dog ate 1 of my newly ordered earbuds, so reluctantly I ordered another pair. However,... See more

Love dealing with Grab One, their deals are amazing and a couple of times over the years when something hasn't gone so well, their customer service in sorting it out has been outstanding. Highly recom... See more

They make is seem as if some suppliers are local with local stock but, in fact, they are based in China. Would be good to know before you place an order, not find out when you have to wait 3 weeks for... See more

I bought tickets to rainbows end that included things such as a set amount of credit for the arcade and VR. Getting the tickets were fine, but they said my ticket didnt apply to the arcade credit or V... See more

The products have still not arrived and looking today at delivery it shows them to be being delivered in Oamaru which is over 8 hours away from here. How they have been sent there I can not understand... See more

I really love your hotel specials, but it is too risky to buy them in case they are not able to be used for the days you need them. A great improvement would be to be able to buy them from you for the... See more

The product I purchased, a neck Massager, was of such poor quality I couldn't even get it to work. It was a complete waste of my money and I threw it away. When I tried to contact grabone about it... See more

I bought a coupon vir three nights at a hotel.The time frame I wanted it I can not use it.So I asked them to refund me and they said no refund.They then contacted me said itnis now breakfast for 4 i... See more

I have been trying to buy a birdcage on the site but it won't add to cart. I have tried to contact Grabone via email, that was a week ago and I have had no response.

I hadn’t used GrabOne for a couple of years but I ended up buying my granddaughter an indoor playground which she just loves. It was easy to purchase and delivered on time when they said it would be.... See more

Emma from the Helpdesk was exceptional. Her responses were timely, thorough & accurate. So often helpdesk responses are generic & don't solve the problem. Emma trumped this. Top Marks.

I recently had an incomplete order delivered from a grab one order. I contacted the office and received great response from Emma. The company involved contacted me to confirm my challenge and gave imm... See more

All good except that I wanted to order two of the same product, i.e. one for me and another for a gift but original order said couldn't order a further one for a friend so made a separate order. Next... See more

Birds of a Feather have friendly staff and their Peking Duck special is excellent value. We bought 2 last year and have bought another 2 this year. Definitely recommend

I've been to this optometrist before so was rather disappointed with the frame selection vs last time

We urgently needed a shower chair for an elderly parent. Grabone delivered!! We found a perfect chair at a wonderful price and it was delivered super quick. Thanks Grabone!

The MS Office wouldn't install and i need both their help and Microsoft's help. Microsoft said because it was a volume licence I would have to pay for support to get the package installed.

I made a mistake on what I ordered and it would not had been any use to me. I contacted Grabone by email explaining my dilemma. Within 24hrs they had contacted the company and I got a refund. Couldn't... See more

I had an issue and grab one responded to my email straight away which was fantastic!! Also included me in the emails to the supplier to sort out my issue. This was done in a timely manner and resolve... See more

I lost $4,100 in a travel scam after being introduced to "travel agency" Aotea Experience through a GrabOne promotion. They do not vett or do any due diligence with who they partner with or p... See more

I received the wrong product but Emma at Grabone responded very quickly to my email and after contacting the supplier, organised a refund for me. The refund came through very quickly.

I bought a couple of the photobook vouchers from grab one. They were easy to redeem and I had plenty of time to redeem them. Thank you for the reminders also. Another great experience!

Item is great just the postage cost was really over the top, I thought they must be sending it assembled to be so much but no it was just a flat pack.

Customer service agent, Emma, gave me exemplary professional service - her communications were prompt, thorough & clearly articulated. I cannot rate her customer service highly enough. Thank you for... See more

I ordered and paid for what I had purchased and within about 5 days I had received it. The whole process was very straightforward, and I am most satisfied with my purchase. Thank you!

Really pleased with the gazebo. Finished off my courtyard beautifully. Does need two to put together but it pops up easily then.

Great service, kept up-to-date with delivery, products usually very good, if not Grab One will replace the item.

Ordered a wifi photo frame for a Christmas present. Wouldn’t turn on, got it returned back to me months later to see if I could figure it out. Still wouldn’t go. Emailed GrabOne and they replied almos... See more

Good communication with staff with prompt responses. Also helped contact the merchant. Happy with the outcome for the issues.

The communication from the GrabOne help desk was prompted and clear. Emma is a 5 star specialist for sure. Thank you!

I bought a flat toilet brush for my caravan. I is perfect as it sticks on the wall in a very narrow gap and wont slide around perfect caravan hack!!!

Website is easy to work your way through when browsing. I've never had any issue with lost or damaged items.