I love working with PAC. Andres is always very responsive and works hard to support my needs by connecting me to manufacturers to find the best solution to the problem I'm facing. PAC and Andres are a... See more
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I was a bit worried about shipment damage when I ordered this, but it came in a beautiful crate surrounding a substantial double layer, well packaged box. The unit works well, and meets or exceeds all... See more
Two things primarily. We were getting charges against the CC we provided for a multi-part order 6 months after the final receipt of the products. We couldn't correlate charges with deliveries. Wer... See more
Company replied
Thank you for your service! We appreciate your prompt service and getting our orders to our customers on time!
Company details
Written by the company
Since 1973, Production Automation Corporation (PAC) has supported technical products that solve manufacturing problems. PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with. As your business grows, we're growing along with you. That means we're continually adding new product lines and brands by popular demand. With so many products and options, it's important that you find the right one. We help you decode technical data into best-case purchases in person, on the web, over the phone, or on-location at your facility.
Contact info
10018 Lower Azusa Road, Unit B, 91731, El Monte, CA, United States
- (888) 839-3936
3.9
Great
21 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great Supplier, Highly Recommend
I love working with PAC. Andres is always very responsive and works hard to support my needs by connecting me to manufacturers to find the best solution to the problem I'm facing. PAC and Andres are also almost always able to get me great pricing on what I'm looking for and are straightforward and honest with me when they are not able to (but this has only happened once!). PAC continues to be my first stop for any equipment needs.
December 11, 2023
Unprompted review
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I was a bit worried about shipment…
I was a bit worried about shipment damage when I ordered this, but it came in a beautiful crate surrounding a substantial double layer, well packaged box. The unit works well, and meets or exceeds all of my expectations. I'm very happy with this purchase.
November 7, 2023
Billing issues & lack of integrety
Two things primarily. We were getting charges against the CC we provided for a multi-part order 6 months after the final receipt of the products. We couldn't correlate charges with deliveries. Were we getting scammed at that point?
The second was product demos of ESD power screwdrivers. On two occasions, sales were to visit us with the manufacturers rep. Never showed.
January 1, 2023
Reply from Production Automation Corporation - West Coast
Hello Don, we sincerely apologize for the less than satisfactory service you received. We will be addressing the concerns that you have raised and taking the measures needed to correct them.
Prompt and reliable Company
Thank you for your service! We appreciate your prompt service and getting our orders to our customers on time!
September 23, 2023
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Troy is the best!
February 22, 2023
Our company's UPS account was misused…
Our company's UPS account was misused by PAC; we reported the issue a month ago and nothing has been done
January 17, 2023
PAC is always helpful…
PAC is always helpful and knowledgeable. They work to get me what I need even though I am not a big purchaser.
January 24, 2023
No refund for their fault
We placed an order but received wrong items. We paid extra to ship items back ($167.32 for shipping), but no refund was issued. Horrible experience with purchase here
August 5, 2022
Unprompted review
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Director of Operations
Always a pleasure working with PAC. The service level and pricing levels are within a reasonable cadence.
September 14, 2022
Good Product, good service
The product arrived intact and functional. Seems to work good but I've only had the dry cabinet for about 10 days. Ask me again next year!
July 31, 2022
Great service
June 30, 2022
No problems getting a quote fast and…
No problems getting a quote fast and follow up from Tim N. at PAC was commendable. Shipped out in a timely manner. Very happy with our workbenches!
May 18, 2022
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Excellent service from ordering through…
Excellent service from ordering through delivery.Thank you.
June 25, 2021
Great service and very nice to deal…
Great service and very nice to deal with. Thanks for all the help
June 15, 2021
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Troy Martin is very knowledgeable and…
Troy Martin is very knowledgeable and helpful. Thanks!
April 14, 2021
Fast and speedy delivery
February 9, 2021
Good price and wonderful service.
February 3, 2021
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